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Unable to Access any content RRS feed

  • Question

  • Hello,

    whenever I try to open any eLearning content in My Subscriptions I experience to following Issues:

    1. I am send to the activation or Course overview page, even for content I already activated before,
    this happens to both free and courses I payed for
    2. When I try to activate (free courses) I get a message I have to sign in, even if I am already signed in
    in case of courses I already payed for I only have a option to add them to My learning or the shopping cart,
    The buttons on the contents page to start the lessons are missing.
    3. When I sign in I get a error page "Unable to process your request, please try again later" (https://learning.microsoft.com/Error.aspx) And i'm send back to the My Learning Catalog

    I already tried singing out , closing al browser windows and signing in again, even if I try this from a other
    computers it stays the same, I tried from computers with the Vista, XP and Windows 2003 OS

    Rob Hagman
    Friday, April 4, 2008 9:50 PM

Answers

  • Hi Everyone--

    I am happy to report that the Learning Manager issues have been resolved.  Please attempt to log into your E-learning courses and let us know if you have any problems.  You can report them here but do include detailed repro steps please!

    We really appreciate your patience while issue was being addressed and we do apologize for an inconvenience it has caused in you not being able to purchase or access your courses.

    Thanks!
    Alicia


    Program Manager, Sustained Engineering Team
    Monday, April 7, 2008 11:25 PM
    Moderator

All replies

  • Same problem here.
    I reported the issue to Microsoft MCP support people on Friday. Was told it was a common problem and that I should send screenshots of the error to them for investigation. Done that - but I've done that before and I'm still waiting for previous errors to be resolved.

    I really think Microsoft need to be addressing this a LOT more seriously than they appear to be doing.

    They have taken money from people and due to bugs in their software are preventing people from accessing what they have paid for.

    The "support" is dreadful - the person I spoke to couldn't of cared less.

    I've also been waiting for two weeks to hear why I can't add a payment method to allow me to purchase e-learning course. I'm having to go to a third party to purchase paper vouchers, the codes from which I can then use to access course material. Only to subsequently be locked out by this latest issue.

    COME ON MICROSOFT - GET YOUR ACT TOGETHER!

    It's OK to have problems - it's not OK to treat your customers with contempt.
    Saturday, April 5, 2008 3:57 PM
  • This IS a frustrating situation. The courses themselves are quite informative -- IF ONLY I COULD USE THEM!!!!!!
    Saturday, April 5, 2008 4:25 PM
  • RHagman said:

    Hello,

    whenever I try to open any eLearning content in My Subscriptions I experience to following Issues:

    1. I am send to the activation or Course overview page, even for content I already activated before,
    this happens to both free and courses I payed for
    2. When I try to activate (free courses) I get a message I have to sign in, even if I am already signed in
    in case of courses I already payed for I only have a option to add them to My learning or the shopping cart,
    The buttons on the contents page to start the lessons are missing.
    3. When I sign in I get a error page "Unable to process your request, please try again later" (https://learning.microsoft.com/Error.aspx) And i'm send back to the My Learning Catalog

    I already tried singing out , closing al browser windows and signing in again, even if I try this from a other
    computers it stays the same, I tried from computers with the Vista, XP and Windows 2003 OS

    Rob Hagman


    Hi Rob-

    Thank you for your feedback. This is the first I have heard of this issue occurring for customers.

    A couple things here:
    • Can you try clearing your cache and cookies and attempt to access the courses again.
    • What is the course name or number of where the issue is occurring with?
    • What is the URL where you are experiencing the problem/issue when trying to log in?
    • Can you access any of your courses without a problem?
    • Have you called technical support on this issue and if so who did you call?


    Thanks!
    Alicia


    Program Manager, Sustained Engineering Team
    Saturday, April 5, 2008 4:32 PM
    Moderator
  • Gavin_M said:

    Same problem here.
    I reported the issue to Microsoft MCP support people on Friday. Was told it was a common problem and that I should send screenshots of the error to them for investigation. Done that - but I've done that before and I'm still waiting for previous errors to be resolved.

    I really think Microsoft need to be addressing this a LOT more seriously than they appear to be doing.

    They have taken money from people and due to bugs in their software are preventing people from accessing what they have paid for.

    The "support" is dreadful - the person I spoke to couldn't of cared less.

    I've also been waiting for two weeks to hear why I can't add a payment method to allow me to purchase e-learning course. I'm having to go to a third party to purchase paper vouchers, the codes from which I can then use to access course material. Only to subsequently be locked out by this latest issue.

    COME ON MICROSOFT - GET YOUR ACT TOGETHER!

    It's OK to have problems - it's not OK to treat your customers with contempt.



    Hi Gavin-

    Thank you for reporting your issue. I would definitely like to hear more about the issue you are experiencing as I do not know of this to be a common problem with the learnig site.

    When you mention that you reported the issues to Microsoft MCP Support. Do you know what avenue you took to contact those agents or where you got the number from? If it was from the MCP site, it could very well be the wrong support team. All technical issues for the learning platform should be reported to the Regional Support Call Centers located here: http://www.microsoft.com/learning/support/worldsites.mspx

    We were expereincing some problems with customers not being able to purchase recently but a new release of the Learning Platform should have resolved those issues. If you are still experiencing the problem, it would be very helpful if you could help me with reproducing the issue. Let me know if that is something that interests you.

    Our team is very open to hearing the feedback that customers have as well as making sure that customers get what they pay for.

    Alicia





    Program Manager, Sustained Engineering Team
    Saturday, April 5, 2008 4:49 PM
    Moderator
  • kx1 said:

    This IS a frustrating situation. The courses themselves are quite informative -- IF ONLY I COULD USE THEM!!!!!!



    Hello-

    Please view your other thread in which you reported this issue. I have asked for some additional information.

    Thanks-
    Alicia
    Program Manager, Sustained Engineering Team
    Saturday, April 5, 2008 4:51 PM
    Moderator
  • I'm having this issue as well. I called MS Canada support and they directed me here and said this was my only support option.

    Saturday, April 5, 2008 4:52 PM
  • TechieMom1973 said:

    I'm having this issue as well. I called MS Canada support and they directed me here and said this was my only support option.



    Hi TechieMom1973-

    Thank you for your feedback. In the forums this morning, this is the first I have heard of this issue occurring for customers.

    A couple things here:
    • Can you try clearing your cache and cookies and attempt to access the courses again.
    • What is the course name or number of where the issue is occurring with?
    • What is the URL where you are experiencing the problem/issue when trying to log in?
    • Can you access any of your courses without a problem?
    • What technical support center did you call? Can you show me the page of where you got the number?


    Thanks!
    Alicia


    Program Manager, Sustained Engineering Team
    Saturday, April 5, 2008 4:56 PM
    Moderator
  • Hi

    I've cleaned cache and cookies.

    Here is what happens......

    I log into My Learning and see all my courses. I have subscribed to Sharepoint Collection 5403

    When I click on a Course Name (example Course 5244) I'm directed to this page:
    https://www.microsoftelearning.com/eLearning/courseDetail.aspx?courseId=73790

    I click on the link to login again and get
    https://learning.microsoft.com/Error.aspx
    An error occured trying to process this request.

    This happens for all my courses. I just subscribed yesterday for the very first time.

    I'm not sure where I got the number but I called a US Microsoft number and they connected me with a Canadian support number. In case I got disconnected the first man told me to call 1-800-668-7975

    Thanks,

    Melanie

    Saturday, April 5, 2008 5:07 PM

  • Hi Rob-

    Thank you for your feedback. This is the first I have heard of this issue occurring for customers.

    A couple things here:
    • Can you try clearing your cache and cookies and attempt to access the courses again.
    • What is the course name or number of where the issue is occurring with?
    • What is the URL where you are experiencing the problem/issue when trying to log in?
    • Can you access any of your courses without a problem?


    Thanks!
    Alicia


    Program Manager, Sustained Engineering Team



    Hi Alicia

    I Cleared all browser history (Tools -> Internet Options -> Browsing history -> Delete all)
    and tried again, with the same result

    Step by step It happens when I do the following:

    I go to https://www.microsoftelearning.com/
    I Click My Learning Subscription
    I Sign in as a existing user with my LiveID
    The page http://learning.microsoft.com/Manager/Default.aspx?view=subscriptions opens
    -So far everything is as it should be
    I click on one of the courses for example: Workshop 2980: Building a Monitoring Solution for Microsoft® SQL Server™ 2005 Performance Issues
    the page https://www.microsoftelearning.com/eLearning/courseContent.aspx?courseId=60820 opens
    Here is where it starts to go wrong,
    - on the right top side of the page the LiveID Sign in button is displayed, where there should be a sign out button (If you are signed in)
    - On the content page none of the usual buttons etc. to start or download the lessons are displayed

    If i try the Sign-in button to re-sign-in (Just in case my session expired ) I wind up on the error page I mentioned before
    (One other thing, on the upper left corner of the page it say that I am signed in...)
    on the error page there is a My Learning tab, clicking that I am back in http://learning.microsoft.com/Manager/Default.aspx?view=subscriptions

    The problem is with al courses in My Learning Subscriptions

    BTW, I work for a Gold Partner and have also access to bussiness.microsoftelearning.com, the courses over there work fine, so do the courses availible in the Partner Learning Center

    Thanks,
    Rob Hagman
    • Edited by rhagman Saturday, April 5, 2008 5:20 PM Added text
    Saturday, April 5, 2008 5:12 PM
  • RHagman said:


    Hi Rob-

    Thank you for your feedback. This is the first I have heard of this issue occurring for customers.

    A couple things here:
    • Can you try clearing your cache and cookies and attempt to access the courses again.
    • What is the course name or number of where the issue is occurring with?
    • What is the URL where you are experiencing the problem/issue when trying to log in?
    • Can you access any of your courses without a problem?


    Thanks!
    Alicia


    Program Manager, Sustained Engineering Team



    Hi Alicia

    I Cleared all browser history (Tools -> Internet Options -> Browsing history -> Delete all)
    and tried again, with the same result

    Step by step It happens when I do the following:

    I go to https://www.microsoftelearning.com/
    I Click My Learning Subscription
    I Sign in as a existing user with my LiveID
    The page http://learning.microsoft.com/Manager/Default.aspx?view=subscriptions opens
    -So far everything is as it should be
    I click on one of the courses for example: Workshop 2980: Building a Monitoring Solution for Microsoft® SQL Server™ 2005 Performance Issues
    the page https://www.microsoftelearning.com/eLearning/courseContent.aspx?courseId=60820 opens
    Here is where it starts to go wrong,
    - on the right top side of the page the LiveID Sign in button is displayed, where there should be a sign out button (If you are signed in)
    - On the content page none of the usual buttons etc. to start or download the lessons are displayed

    If i try the Sign-in button to re-sign-in (Just in case my session expired ) I wind up on the error page I mentioned before
    (One other thing, on the upper left corner of the page it say that I am signed in...)
    on the error page there is a My Learning tab, clicking that I am back in http://learning.microsoft.com/Manager/Default.aspx?view=subscriptions

    The problem is with al courses in My Learning Subscriptions

    BTW, I work for a Gold Partner and have also access to bussiness.microsoftelearning.com, the courses over there work fine, so do the courses availible in the Partner Learning Center

    Thanks,
    Rob Hagman



    Thank you for your detailed repro steps. I am able to reproduce this and have brought it to the attention of our team to address. Will keep you posted.

    Thanks for your patience on this!
    Alicia
    Program Manager, Sustained Engineering Team
    Saturday, April 5, 2008 5:37 PM
    Moderator
  • TechieMom1973 said:

    Hi

    I've cleaned cache and cookies.

    Here is what happens......

    I log into My Learning and see all my courses. I have subscribed to Sharepoint Collection 5403

    When I click on a Course Name (example Course 5244) I'm directed to this page:
    https://www.microsoftelearning.com/eLearning/courseDetail.aspx?courseId=73790

    I click on the link to login again and get
    https://learning.microsoft.com/Error.aspx
    An error occured trying to process this request.

    This happens for all my courses. I just subscribed yesterday for the very first time.

    I'm not sure where I got the number but I called a US Microsoft number and they connected me with a Canadian support number. In case I got disconnected the first man told me to call 1-800-668-7975

    Thanks,

    Melanie



    Hi Melanie-

    Thanks for providing such great repro steps. I was able to reproduce this and our product team is investigating this issue. We will post updates to the forums and to the site when the issue has been resolved.

    Also, the number you should be calling for Learning Manager technical support issues is listed on this page: http://www.microsoft.com/learning/support/northamerica.mspx. This is for the North America Region (United States and Canada)

    Microsoft E-Learning support

    (800) 636 7544

    (888) 456 7077



    Thanks!
    Alicia


    Program Manager, Sustained Engineering Team
    Sunday, April 6, 2008 6:30 AM
    Moderator
  • Alicia Cales said:


    Hi Gavin-

    Thank you for reporting your issue. I would definitely like to hear more about the issue you are experiencing as I do not know of this to be a common problem with the learnig site.

    When you mention that you reported the issues to Microsoft MCP Support. Do you know what avenue you took to contact those agents or where you got the number from? If it was from the MCP site, it could very well be the wrong support team. All technical issues for the learning platform should be reported to the Regional Support Call Centers located here: http://www.microsoft.com/learning/support/worldsites.mspx

    We were expereincing some problems with customers not being able to purchase recently but a new release of the Learning Platform should have resolved those issues. If you are still experiencing the problem, it would be very helpful if you could help me with reproducing the issue. Let me know if that is something that interests you.

    Our team is very open to hearing the feedback that customers have as well as making sure that customers get what they pay for.

    Alicia





    Program Manager, Sustained Engineering Team


    Hi Alicia,

    Thanks for responding to myself and everyone else here experiencing the same issues.
    For completeness, here's the information you requested from me:

    I have lost the reference to the actual page I got my support phone number from, but it was a page similar to this one:
    http://www.microsoft.com/learning/support/europe.mspx

    Calling the numbers listed for the UK gets me through to what I assume is a Europe-wide helpdesk. The person I spoke to had little knowledge of E-learning but eventually told me the problem I was having was a known issue and that I should submit the steps to reprouce the error, with screenshots & my Live Unique ID to help them, resolve the issue. I've done that - the steps are the same as described by others in this thread, but repeated here:

    From: https://www.microsoftelearning.com/default.aspx, click Sign In,
    enter logon details and after about 20-30 seconds, the error page: https://learning.microsoft.com/Error.aspx appears.
    I notice this morning that it now includes a reference to the problem we're experiencing, so I'm happy to see that the issue is now being worked on.

    From the error page, you can still click on the "My Learning" tab - which correctly lists all the courses I have subscribed to. However, if I click on a module that I want to work on, I get taken to the description of that module and am offered the option of buying the module again, rather than accessing the content I've already paid for.

    For example, I bought the Collection 2546 Core Windows Client Development with VS 2005. I'm half way through working through this course, and I'm enjoying it. But following the Learning Manager planned maintenance break last Thursday, every time I click on the next module I need to work on ( Workshop 4291) I get taken to the description of that module: https://www.microsoftelearning.com/eLearning/courseDetail.aspx?courseId=58194

    On the issue of not being able to add a payment method, this issue is again, according to the Europe helpdesk, well known.
    I've pasted the steps to reproduce this error from the report I submitted by email to emeamcp@msdirectservices.com :

    Step 1 - from the Microsoft E-learning page, ( https://www.microsoftelearning.com/default.aspx ), click View Cart.
    Step 2 - from the Shopping Cart page, click the "Checkout" button.
    Step 3 - from the Microsoft Software License Terms, click "I accept these license terms", then click the "Next" button.
    Step 4 - I completed my details then clicked the "Add or Update" button under "Payment method". This results an error page - reporting error 2002, after 30 seconds or so.

    Sorry about the heat in my previous message. I've been trying since late March to first buy and then utilise the e-learning resources and it has been a very difficult process. Telephone support from the Europe helpdesk has been extremely slow and has not yet resolved any issue for me. I only found these forums yesterday. You have been the first person to take any constructive interest in the problems being experienced by myself.

    Thanks in advance,
    Gavin
    Sunday, April 6, 2008 10:10 AM

  • On the issue of not being able to add a payment method, this issue is again, according to the Europe helpdesk, well known.
    I've pasted the steps to reproduce this error from the report I submitted by email to emeamcp@msdirectservices.com :

    Step 1 - from the Microsoft E-learning page, ( https://www.microsoftelearning.com/default.aspx ), click View Cart.
    Step 2 - from the Shopping Cart page, click the "Checkout" button.
    Step 3 - from the Microsoft Software License Terms, click "I accept these license terms", then click the "Next" button.
    Step 4 - I completed my details then clicked the "Add or Update" button under "Payment method". This results an error page - reporting error 2002, after 30 seconds or so.

    Sorry about the heat in my previous message. I've been trying since late March to first buy and then utilise the e-learning resources and it has been a very difficult process. Telephone support from the Europe helpdesk has been extremely slow and has not yet resolved any issue for me. I only found these forums yesterday. You have been the first person to take any constructive interest in the problems being experienced by myself.

    Thanks in advance,
    Gavin



    Hi Gavin,

    You can also change the payment method on https://billing.microsoft.com/
    (this is still operational, at least for me)
    If you login with your LiveID you should see your payment/billing history and there is also
    a alternate way to update your payment method

    This as a work-around from a fellow Microsoft customer.

    Rob Hagman


    Sunday, April 6, 2008 11:50 AM
  • RHagman said:


    Hi Gavin,

    You can also change the payment method on https://billing.microsoft.com/
    (this is still operational, at least for me)
    If you login with your LiveID you should see your payment/billing history and there is also
    a alternate way to update your payment method

    This as a work-around from a fellow Microsoft customer.

    Rob Hagman




    Hi Rob,

    Thanks for that.

    Unfortunately, I've already been there (and just checked again). Although I can see my accounts (I've got 12 - one for every time I tried and failed to buy an e-learning product), the only details recorded against each of the accounts is my name and contact details. There's no where that I can see to add a payment method.

    The help for one of the FAQs - How do I use a new payment method? - on the Billing & Account Management site says:
    <<
    1. Sign in to the Billing and Account Management website.
    2. Under Your payment methods, click the payment method you want to change.
    3. Under Payment method activity, click Go to payment method information.
    4. Under Payment method information for this account, click Use a different payment method.
    5. Click Add new credit card, and then click Next.
    6. On the Confirm transfer page, confirm the balances and services you want to transfer, and then click Next.
    7. Enter the information for the new payment method, and then click Save.

    >>

    Things go wrong for me round about step 2. I don't have a "Your payment methods" option.

    Thanks for taking the time to suggest your workaround anyway.

    br,
    Gavin

    Sunday, April 6, 2008 3:17 PM
  • Hi Everyone--

    I am happy to report that the Learning Manager issues have been resolved.  Please attempt to log into your E-learning courses and let us know if you have any problems.  You can report them here but do include detailed repro steps please!

    We really appreciate your patience while issue was being addressed and we do apologize for an inconvenience it has caused in you not being able to purchase or access your courses.

    Thanks!
    Alicia


    Program Manager, Sustained Engineering Team
    Monday, April 7, 2008 11:25 PM
    Moderator
  • Thanks for your help on this Alicia. I can confirm that I am now able to access the courseware again!

    I'll start another thread for my problem with payment methods, just in case you don't have anything else to do. :)

    Thanks again,
    Gavin
    Tuesday, April 8, 2008 7:44 AM
  • Hi Alicia,
     
    Everything is working fine now thanks for your assistance

    Rob Hagman
    Tuesday, April 8, 2008 7:58 AM
  • Gavin_M said:

    Thanks for your help on this Alicia. I can confirm that I am now able to access the courseware again!

    I'll start another thread for my problem with payment methods, just in case you don't have anything else to do. :)

    Thanks again,
    Gavin


    Hi Gavin-

    If you are still having this purchasing problem, I'd love to ask for your assistance in reproducing the issue maybe in the form of a live meeting so I can see the issue occur.  If this is something that interests you, let me know and I'll figure out the best way to assist you.

    Thanks!
    Alicia
    Program Manager, Sustained Engineering Team
    Tuesday, April 8, 2008 8:00 AM
    Moderator