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Re: Windows XP Validation key problem RRS feed

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    Hey Stephen MS I was wondering if you could help me,

    A couple of days ago i upgraded my mother board and cpu, when i started windows it recognised the changes and asked me to confirm my genuine copy of windows, so i did.

    Shortly after the comp crashed and froze every time i tried to start windows (XP Professional). So i formatted the drive and tried to install windows 4 times unsuccessfully. (It kept freezing). My friend was convinced that if I used his copy of windows that it would install and then i would be able to change the key over to my own on the windows validation page. His copy of windows worked, but when i tried to change the key over to the one i purchased it came with this message:

    "The new product key you are using to update has been previously used or is already in use"

    I think i have to pay to talk to Microsoft and tell them to fix it...do you know any way that i can fix this problem???

    Thanks for your help!!!
    Friday, January 11, 2008 4:51 AM

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    Matth3wm0rris,

     

    Please have a look at your XP CD (not friend's).  Is "For distribution with a new PC..." written on the holographic label at about the 11 o'clock position?

     

    Also look at your Certificate of Authenticity.  Does it read "OEM Product" or "OEM Software" on thes second line of the CoA?

     

    Friday, January 11, 2008 6:54 AM

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    Matth3wm0rris,

     

    Please have a look at your XP CD (not friend's).  Is "For distribution with a new PC..." written on the holographic label at about the 11 o'clock position?

     

    Also look at your Certificate of Authenticity.  Does it read "OEM Product" or "OEM Software" on thes second line of the CoA?

     

    Friday, January 11, 2008 6:54 AM
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    The 25 alpha-numerical product key code is located on the hard drive (tower).  Depending on the computer's make, some are accessed by opening the front cover.

     

    Friday, January 11, 2008 6:55 PM