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  • I can not play music store on my computer. I am told that the soft ware on my computer is fake, how can I get this problem over with since I can not make new purchase now?

     

    Tuesday, January 23, 2007 6:21 PM

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:  
    http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
       
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the MGA data and
        recommend an appropriate solution.


    Tuesday, January 23, 2007 8:12 PM