Should the standard activity grid allow you to add service activities? RRS feed

  • Question

  • Hi, we're quite new to dynamics customisation and development. We have a custom entity which we want to link to service activities. We've set this up correctly. on the form for the entity we have the activity grid. this has the options to add phone calls, tasks, email and appointment. there is no option here to add a new service request.

    if we add a sub grid to the form and link it to related service activities, we can add a service activity for the entity. this also shows up in the standard activity grid.

    is this the correct behaviour? is there a way of adding service activities from the standard activity grid?

    Friday, November 20, 2015 9:06 AM

All replies

  • Go to the associated activity view in activity entity and update query for the view to include service activity.

    Regards Faisal

    Thursday, November 26, 2015 4:36 PM