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Office validation failed after low disk space caused corruption during update RRS feed

  • Question

  • I had started having a problem with a brother printer giving a no paper error msg that only happened when trying to print word doc. re-installed printer drivers, no luck.
    Since it was only happening with word, excel, I tried a 'detect and repair' with office. 'Detect and repair" stated successful but did not fix 'no paper' msg.
    Thinking maybe I needed to update office, went to ms update, downloaded and updated all the office items that were available for update. While in the process of updating, error msg below occurred and now my office says not genuine, when previous OGA validations were passed as best I could tell. I've included other error msgs that may or may not be pertinent, as I'm at a loss.
    Downside to this is I found the culprit for printer error: options setting within office print window. Side note:  I ran the dx tool for validation. It says my windows is genuine, but my windows product key on the tower doesn't match up with what it says in the report. which direction do I go in to resolve this?

    Event Type: Error
    Event Source: ESENT
    Event Category: General
    Event ID: 482
    Date:  9/23/2009
    Time:  10:08:10 AM
    User:  N/A
    Computer: ********
    Description:
    wuauclt (3812) An attempt to write to the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" at offset 0 (0x0000000000000000) for 8192 (0x00002000) bytes failed with system error 112 (0x00000070): "There is not enough space on the disk. ".  The write operation will fail with error -1808 (0xfffff8f0).  If this error persists then the file may be damaged and may need to be restored from a previous backup.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: ESENT
    Event Category: Logging/Recovery
    Event ID: 439
    Date:  9/23/2009
    Time:  10:08:10 AM
    User:  N/A
    Computer: *****
    Description:
    wuauclt (3812) Unable to write a shadowed header for file C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb. Error -1808.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Ci
    Event Category: CI Service
    Event ID: 4126
    Date:  9/23/2009
    Time:  1:09:39 PM
    User:  N/A
    Computer: *****
    Description:
    Cleaning up corrupt content index metadata on c:\system volume information\catalog.wci. Index will  be automatically restored by refiltering all documents.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: Ci
    Event Category: CI Service
    Event ID: 4138
    Date:  9/23/2009
    Time:  1:09:39 PM
    User:  N/A
    Computer: *****
    Description:
    Content index corruption detected in component PhysStorage2 in catalog c:\system volume information\catalog.wci. Stack trace is   0x7DA32208
      0x7DA2CB44
      0x7DA8277C
      0x7DA8299A
      0x7DA7C4EB
      0x7DA7C693
      0x7DA77405
      0x7DA71ABA
      0x7DA71F69
      0x7DA72220
      0x7DA695C2
      0x7DA696DC
      0x7DA5D424
      0x7DAA269B
      0x7DAA2706
      0x7DA5C1E7
      0x7DA59DAA
      0x7DA62126
      0x7DA643A8
      0x7DA64586
      0x7DA5CA80
      0x7DA58BE6
      0x77DF354B
      0x7C80B729
    .

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Event Type: Warning
    Event Source: WinMgmt
    Event Category: None
    Event ID: 5603
    Date:  9/23/2009
    Time:  1:40:05 PM
    User:  NT AUTHORITY\SYSTEM
    Computer: ******
    Description:
    A provider, OffProv10, has been registered in the WMI namespace, Root\MSAPPS10, but did not specify the HostingModel property.  This provider will be run using the LocalSystem account.  This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.  Ensure that provider has been reviewed for security behavior and update the HostingModel property of the provider registration to an account with the least privileges possible for the required functionality.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Thursday, September 24, 2009 1:49 AM

Answers

  • Hello drpsgt,

      First off, Windows that come pre-installed on a computer built by a large manufacturer come with two Product Keys  (OEM SLP and COA SLP keys). OEM SLP comes in Windows from the factory and the COA SLP key is listed on the COA Sticker on the side or bottom of the computer. So, don't worry that the OEM SLP key (the one currently in XP) doesn't match the COA SLP key.  As long as your XP shows as Genuine, there is no problem.  If, in the future you ever have any problems with XP's product Key, just switch over to using the COA SLP key.

      As for your copy of Office, the Validation is correct,

    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage -
    114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0


      The Office XP Professional with FrontPage is Non-Genuine.  There is a Volume License Key (that belonged to a software company in the US) that was leaked to the internet a long time ago and is the most widely pirated Office key, to date.  It's so common that the 114 error you see in the Diagnostic Report is specific to that single key.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticat update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 24, 2009 8:38 PM
    Thursday, September 24, 2009 8:25 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool
    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Thursday, September 24, 2009 2:23 AM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {37A17C91-10B7-4A7D-AA6A-6E930EAF7950}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37A17C91-10B7-4A7D-AA6A-6E930EAF7950}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2796113499-3496280267-2813011003</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7700 Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E1 v01.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20080805000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>E3C0399F01847C6A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP Compaq dc7700 Convertible Minitower</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17603</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 7619:Compaq Computer Corporation|1198C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|B958:Compaq Computer Corporation|119B3:Compaq Computer Corporation|119B3:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|B958:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, September 24, 2009 2:35 AM
  • Hello drpsgt,

      First off, Windows that come pre-installed on a computer built by a large manufacturer come with two Product Keys  (OEM SLP and COA SLP keys). OEM SLP comes in Windows from the factory and the COA SLP key is listed on the COA Sticker on the side or bottom of the computer. So, don't worry that the OEM SLP key (the one currently in XP) doesn't match the COA SLP key.  As long as your XP shows as Genuine, there is no problem.  If, in the future you ever have any problems with XP's product Key, just switch over to using the COA SLP key.

      As for your copy of Office, the Validation is correct,

    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage -
    114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0


      The Office XP Professional with FrontPage is Non-Genuine.  There is a Volume License Key (that belonged to a software company in the US) that was leaked to the internet a long time ago and is the most widely pirated Office key, to date.  It's so common that the 114 error you see in the Diagnostic Report is specific to that single key.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticat update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 24, 2009 8:38 PM
    Thursday, September 24, 2009 8:25 PM