Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Aspect and CRM 2013 Intergration RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello House,

    I have integrated Aspect (Lyrical) Into CRM 2013, and find it challenging to fit in the page completely into the field. 

    What i currently have is the equivalent portion of the page displaying in the field with scroll-bars that let you scroll to have the view of the hidden parts.

    I want it to appear on every case form, and sweat-ably situated on the Form.

    Thanks For Your Usual Support, and Hope to have your responses as soon as posible.

     

    Hiram N

    Tuesday, October 21, 2014 2:09 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote

    hello,

    you have to go into the default solution under settings and open the case form, and double click an iframe.

    there you can increase the number of rows to use for iframe.

    let us know if you need further assistance.

    regards

    Jithesh

    • Marked as answer by Hiram N Friday, October 24, 2014 1:20 PM
    Thursday, October 23, 2014 10:25 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    So in the IFrame configuration area, there will be a section asking how many lines the IFrame should take up.  Just add more lines until Aspect no longer requires scrolling.  That should solve your problem.

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    • Proposed as answer by Wayne Walton Wednesday, October 22, 2014 3:58 PM
    • Marked as answer by Hiram N Friday, October 24, 2014 1:20 PM
    Wednesday, October 22, 2014 3:58 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Hiram,

    Can you please post a picture of what you are trying to do?.

    regards

    Jithesh

    Tuesday, October 21, 2014 8:18 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Jithesh,

    Thanks for your concern, and am sorry for responding late.

    Below is the screen Short for clearer understanding of the issue at hand.

    Beneath the "Aspect-CRM Integrated " is a link that is suppose to display the Aspect Lyrical Desktop to fit into or re-size that Field in Grey to accommodate the required UI.

    Thanks and Best of Regards.

    Hiram N

    Wednesday, October 22, 2014 3:19 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    So in the IFrame configuration area, there will be a section asking how many lines the IFrame should take up.  Just add more lines until Aspect no longer requires scrolling.  That should solve your problem.

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    • Proposed as answer by Wayne Walton Wednesday, October 22, 2014 3:58 PM
    • Marked as answer by Hiram N Friday, October 24, 2014 1:20 PM
    Wednesday, October 22, 2014 3:58 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Wayne,

    I couldn't locate that part in the IFrame Config, May be you can help me elaborate what i will need to do with Screen Short.

    Best Regards!

    Hiram N

    Thursday, October 23, 2014 9:58 AM
  • Question
    Sign in to vote
    1
    Sign in to vote

    hello,

    you have to go into the default solution under settings and open the case form, and double click an iframe.

    there you can increase the number of rows to use for iframe.

    let us know if you need further assistance.

    regards

    Jithesh

    • Marked as answer by Hiram N Friday, October 24, 2014 1:20 PM
    Thursday, October 23, 2014 10:25 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Wayne/ Jithesh,

    Boom!.....Ive got it fix with your support. 

    Am happy and great full.

     

    Hiram N

    Friday, October 24, 2014 1:19 PM