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MS activation service error 0x80070426 RRS feed

  • Question

  •  I just built a new PC for work and am trying to activate a license for Vista Ent. on it. It activates okay at first, then I got an error message saying something to the effect that "Microsoft Licensing Services have Stopped."

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: N/A, hr=0x80070005
    Windows Product Key Hash: N/A, hr=0x80070005
    Windows Product ID: 55041-026-2913355-71417
    Windows Product ID Type: 7
    Windows License Type: Volume KMS Server
    Windows OS version: 6.0.6000.2.00010100.0.0.004
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {15E7AC24-49F0-41F2-91BB-C7069C8711B8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Enterprise
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{15E7AC24-49F0-41F2-91BB-C7069C8711B8}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-026-2913355-71417</PID><PIDType>7</PIDType><SID>S-1-5-21-3814149243-2719015985-4183377895</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0601</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>FC333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Monday, September 29, 2008 7:48 PM

Answers

  • Hello MewlingMoo,


    I see that your version of Vista is a KMS Client. As you may know, KMS Client versions of Vista are used by Large Companies, Universities or Government Agencies to easily manage large numbers of Windows installs within their organization. 

      KMS Clients activate by connecting to a KMS Server (i.e. KMS Clients do not connect to Microsoft to activate). I suggest contacting your organization’s Network Admin or IT Dept for assistance in connecting your KMS Client to their KMS Server.


    Take care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, September 29, 2008 8:33 PM
    • Unmarked as answer by Sean_NWFS Tuesday, September 30, 2008 4:03 PM
    • Marked as answer by Stephen Holm Tuesday, September 30, 2008 5:41 PM
    Monday, September 29, 2008 8:32 PM
  • Hello Mewling Moo,


        Please ask your systems administrator to logon to the eOpen site located here:   https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx .  Next confirm what your assigned Volume Licensing Key (VLK), Multiple Activation Key (MAK) or Key Management Service (KMS)  is depending if you have Windows Vista or XP.   Detailed information for “How to change the product key for Office XP, for Office 2003, and for the 2007 Office system” may be referenced at the following link:  http://support.microsoft.com/kb/895456/en-us

        Should you need further guidance please visit Product Activation for Volume Licensing here:  http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG . Sometimes how customers find themselves in this situation is that when their IT department was creating their volume image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

    Hopefully this will provide further information. 


    Thankyou,

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, October 1, 2008 12:03 AM
    Wednesday, October 1, 2008 12:03 AM

All replies

  • Hello MewlingMoo,


    I see that your version of Vista is a KMS Client. As you may know, KMS Client versions of Vista are used by Large Companies, Universities or Government Agencies to easily manage large numbers of Windows installs within their organization. 

      KMS Clients activate by connecting to a KMS Server (i.e. KMS Clients do not connect to Microsoft to activate). I suggest contacting your organization’s Network Admin or IT Dept for assistance in connecting your KMS Client to their KMS Server.


    Take care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, September 29, 2008 8:33 PM
    • Unmarked as answer by Sean_NWFS Tuesday, September 30, 2008 4:03 PM
    • Marked as answer by Stephen Holm Tuesday, September 30, 2008 5:41 PM
    Monday, September 29, 2008 8:32 PM
  • We use this for our non-profit organization and I've never had problems with using the information. I've activated other computers with the same license and they've all worked fine.  I see now from our eopen account that I can request a MAK key so I'll try that!

    Thanks.


    Monday, September 29, 2008 10:19 PM
  • So I got the MAK # but the system won't stop looking for the KMS server. How can I enter the new number and have it send the request to MS?
    Tuesday, September 30, 2008 4:03 PM
  • Hello Mewling Moo,


        Please ask your systems administrator to logon to the eOpen site located here:   https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx .  Next confirm what your assigned Volume Licensing Key (VLK), Multiple Activation Key (MAK) or Key Management Service (KMS)  is depending if you have Windows Vista or XP.   Detailed information for “How to change the product key for Office XP, for Office 2003, and for the 2007 Office system” may be referenced at the following link:  http://support.microsoft.com/kb/895456/en-us

        Should you need further guidance please visit Product Activation for Volume Licensing here:  http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG . Sometimes how customers find themselves in this situation is that when their IT department was creating their volume image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

    Hopefully this will provide further information. 


    Thankyou,

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, October 1, 2008 12:03 AM
    Wednesday, October 1, 2008 12:03 AM