Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
about to expire, can't get new product key in RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    My subscription is about to expire, tomorrow.

    I purchased a new retail product, have the key on hand, don't know how to add it.

    The subscription and accounts link gives an error message

    I tried to uninstall the current and put the new one in, but it just adds this PC to the current subscription.

     

    Tuesday, January 8, 2008 12:58 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Go to http://billing.microsoft.com and sign in with your subscription LiveID.

    Select the OneCare subscription and click on Renew.

    Select the option to renew with a prepaid PIN or Token, which is the Product Key.

    Once completed, your subscription status will be updated, but it may not be reflected in OneCare for at least a day.

    -steve

     

    Tuesday, January 8, 2008 1:12 AM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Go to http://billing.microsoft.com and sign in with your subscription LiveID.

    Select the OneCare subscription and click on Renew.

    Select the option to renew with a prepaid PIN or Token, which is the Product Key.

    Once completed, your subscription status will be updated, but it may not be reflected in OneCare for at least a day.

    -steve

     

    Tuesday, January 8, 2008 1:12 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    I get an error message about the page being temporarily unavailable, the same error message that I've been seeing every time I've tried for the last month

    Tuesday, January 8, 2008 1:21 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    When you sign in at the Billing page you are getting a temporarily unavailable message? It sounds like there may be a problem with your account. Please contact OneCare support - 

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, January 8, 2008 1:50 AM
    Moderator