VLK validation problem, MS should be liable.. RRS feed

  • Question

  • I have posted before concerning my issues with 2 copies of XP pro I bought from softwareoutlet.com. They don't pass validation anymore as they came with a Volume Key that evidently is counterfeit. I have alerted microsoft and softwareoutlet.com is still selling XP along with other MS titles. Looks to me like MS is not doing anything but wanting me to send them more of my money to buy from them. I think MS needs to make it right for me and anyone else with these issues because they are letting these businesses continue to sell the MS titles, when we all know MS has enough money to stop them legally.


    Friday, December 7, 2007 2:50 AM


  • Hello Steve,


    No once is sufficient. Thank you very much and I will be working on something from my end to assist you with this situation. Again thank you for taking the time for submitting the request.



    Stephen Holm, MS

    Monday, December 10, 2007 8:36 PM
  • Steve,


    Please be patient. I have provided your information through channels for review. Please follow through on your end with the piracy report and follow any guidance you received during the priacy submission. Again I want to say thank you and hopefully this will be worked out quickly.



    Thank you,


    Stephen Holm, MS

    Thursday, December 13, 2007 11:25 PM

All replies

  • Hello Steve,


         Thank you for posting back regarding your 2 copies of XP you purchased from softwareoutlet.com. In turn I researched the original post you submitted on 7 August 2007 http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=1971413&SiteID=25 . Myself and Dan provided you with guidance to submit a piracy report and I am curious if you had the opportunity as yet to submit this report. If you have not filed a piracy report please do so now.  Microsoft reviews all piracy submissions and will work with customers regarding their particular situation. 


    Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key for (Office or Windows) so we may analyze specifics surrounding the problems you are encountering. Next please include all your contact information such home number, cell number and email address. The profile you created gotaminuteor5 has an email address but we will need your updated information.  Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!  Also I will work with my management regarding your particular problem. 



    Thank you,


    Stephen Holm, MS




    Saturday, December 8, 2007 2:27 AM
  • since I have 2 copies from softwareoutlet doI need to do this twice?



    Monday, December 10, 2007 12:03 AM
  • OK, I have sent MS a service request. #1052149672


    What Next?


    Steve Burnfin 

    Monday, December 10, 2007 8:28 PM
  • Hello Steve,


    No once is sufficient. Thank you very much and I will be working on something from my end to assist you with this situation. Again thank you for taking the time for submitting the request.



    Stephen Holm, MS

    Monday, December 10, 2007 8:36 PM
  • As you requested I ran the diagnostic program again:





    Diagnostic Report (1.7.0066.0):
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-7BHGB-*****-*****

    Windows Product Key Hash: 2wL1IllMebWUxB9ckiTiz7gly7Q=
    Windows Product ID: 76487-640-1825586-23064
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    ID: {A4D1FE9B-159A-4CBD-B5E9-2C9168002E64}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A4D1FE9B-159A-4CBD-B5E9-2C9168002E64}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CVC7G</PKey><PID>76487-640-1825586-23064</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-2111687655-854245398</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>26478EU</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>16ET28WW (1.08 )</Version><SMBIOSVersion major="2" minor="3"/><Date>20011203000000.000000+000</Date></BIOS><HWID>16C83307018400C6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 



    Monday, December 10, 2007 8:54 PM
  • OK I give.


    I got an e-mail from


    Betty Hong


    Microsoft Windows Update Support Professional


    Who has had me send her diagnostic reports and other validation checks that I had to run on my computer. I sent her copies of the e-mail reciepts from softwareoutlet.com that shows I bought 2 copies of XP Pro(trying to do the right thing) to load in my son's T22 laptops for Christmas 2 years ago.(had I known that the keys were they same I would have bought just 1 copy) I sent her a JPEG of the actual discs and both sleeves with the same COA VLK number in the same scan, proving I have 2 copies with the same key, that was pirated, because MS says so.


    This is time consuming and so far I in about 3 hours of wasted time and today I downloaded and ran the file Ms Hong instructed me to, a key updating tool, but that is no good without a good key which I do not have.


    This is the most unfriendliest burdonsome process and so far MS has had me gather a ton of info about my systems for them and I have nothing.


    I am on day 3 with Ms Hong, and I hate I did not ask the question on day 1..Is MS going to provide a valid key for both copies of XPPro I have that MS could not prevent the counterfieting of, that I am a victom of..YES or NO.


    Don't waste your time,

    Thursday, December 13, 2007 8:38 PM
  • Hello,


         Curious did you submit a piracy report through the channel myself and Dan provided you? Next I requested you to please submit a Support Incident and provide me with the Service Request number which was provided you. Please provide me with your email, home and/or cell number, email address. The information has been posted in this thread as well as a link to your earlier post where Dan and I provide you with advice. Please post back with your service request number so we may provide you with assistance. 



    Thank you very much.


    Stephen Holm, MS

    Thursday, December 13, 2007 10:07 PM
  • Yes, I have done all this, the service request number is in the thread above.




    Thursday, December 13, 2007 10:31 PM
  • i searched for my service order, couldn't find it,so I did another


    Thursday, December 13, 2007 11:20 PM
  • Steve,


    Please be patient. I have provided your information through channels for review. Please follow through on your end with the piracy report and follow any guidance you received during the priacy submission. Again I want to say thank you and hopefully this will be worked out quickly.



    Thank you,


    Stephen Holm, MS

    Thursday, December 13, 2007 11:25 PM
  • After 4 attempts at different times last night using the online piracy reporting page, and loosing all my entries each time because the MS system was having trouble and could not submit my personel info with the report, at 1am this morning I sent an e-mail with all the same info. I have sent this data in the past.


    Microsoft sent an automated reply, and Ms Hong replied also:


    Thank you for your inquiry regarding Windows Update. My name is Betty, and I will work with you on this service request. For your reference, the Case ID of this service request is SRX1052471931.


    I noticed that you have another open Support Request, Case ID SRX1052149672. Since I have been working with you, I will close this request SRX1052471931 as a Duplicate. For your convenience, you do not need to reply to this response. Let's concentrate on the original case for this issue.


    Please understand my frustration with this because I have been persistant at getting you at MS the data you want to further your mission of anti piracy, but not one time has anyone there let me know what I will get out of this. Will my issues be corrected without more of a financial investment from me?  

    Friday, December 14, 2007 1:37 PM


    If you are as unfortunate as I am to have been sold a volume licensed copy of MS XP by someone you are just out of luck. I have spent hours gathering information and running reports on my 2 laptops that I loaded pirated software in.


    I am saddened that I was stupid enough to think MS would correct my issues if I did everything they asked to help them, not so. I HATE I was dumb enough to do all this with no guarantees up front as to what the outcome will be, but I was. Even when I asked to tell me YES or No that my issues would be corrected they never would answer, just tell me to be patient and follow the directions givin me, and I was dumb enough to do just that.


    If your automatic updates stop working download the diagnostic program and run it. Look at the report.

    IF YOUR DIAGNOSTIC REPORT SAYS YOU HAVE A VLK BLOCKED don't waste your time. MS will offer you the golden opportunity to buy another copy at just 1/2 price of the normally 300.00 software. And when I told Carolyn at MS Piracy that that would not happen, she all but threatened me with action if I continue to use my stolen software. She tried to justify MS's inability to stop people from selling pirated software as being hard to do, it takes investigations and trying software samples before we can take action. Anyone with a legal background knows a Cease and Desist Order is all it takes.  Wonder how long MS has known that softwareoutlet.com has been selling counterfiet copies of their software and they still are. Just goes to show you they are really doing nothing about it, just wanting to sell you software.This is just a secondary market for MS to make money instead of stopping the illegal sale of it's software.


    Good Luck.


    > www.SoftwareOutlet.com
    > Order Department
    > 2431 S Anne St
    > Santa Ana, CA 927
    04> Order Number: 503339
    > Placed      : 11/16/2005 18:11:14 PDT
    > Ship To:                           Bill To:
    > Stephen Burnfin                    Stephen Burnfin
    > burnfin@bellsouth.net              burnfin@bellsouth.net
    > 229-432-7938                       229-432-7938
    > 131 Kinchafoonee Creek Rd          131 Kinchafoonee Creek Rd
    > Leesburg GA 31763                  Leesburg GA 31763
    > US                                 US
    > Code           Name                                    Quantity
    > Price/Ea.         Total
    > -------------------------------------------------------------------------------------------
    > 0464           Microsoft Windows XP Pro with SP2 (CD w/ Key)       2
    > $79.99       $159.98
    >                                                      Shipping: 3 Day
    > Select:        $13.14
    >                                                                   Sales
    > Tax:         $0.00
    > -------------------------------------------------------------------------------------------
    > Total:       $173.12



    Monday, December 17, 2007 5:18 PM
  • Gotaminuteor5,


    As I posted to you on 9 Aug 2007, and as far as I know today, Microsoft still does not have an effective means to address someone in your situation, who purchased what appears to be genuine Volume Licensing media (the CDs), but who was also given bogus KeyGen Volume Licensing Keys along with the genuine media.


    The free replacements are intended for those consumers who were given counterfeit media that look like the real thing.


    Personally, I can see where they are coming from.  The fake media is designed to look like the real thing, so a knowledgeable and conscientious consumer could still be duped.  On the other hand, the genuine Volume Licensing media does have this printed on it, which incidentally I copied from your original post dated 7 Aug 2007:


    all use subject to volume license agreement. do not make illegal copies of this disc. NOT FOR RETAIL OR OEM DISTRIBUTION, NOT FOR RESALE.


    I suppose Microsoft's point is that you should know that you are not under a Volume License agreement, and that you should know that you are a retail customer, and that you should know whether the disc was sold to you.


    You may be interested to read the info at the link below regarding the anti-piracy lawsuits and activities that Microsoft is engaged in:



    Unfortunately, none of that helps you now.  Maybe the best thing to do is to purchase the discounted Get Genuine kits from Microsoft--at least you know they will be the real McCoy.


    Tuesday, December 18, 2007 4:51 AM
  • Dan,


    Thank you very much for the additional information :-).  Take care




    Stephen Holm MS

    Tuesday, December 18, 2007 5:28 PM