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WGA; now what? RRS feed

  • Question

  • I bought Office Professional from specialtechs.com, they still have it available, they say their software is 100% authentic and I paid thru PayPal and now I am getting the message that is is not genuine. What do I do at this point? It is not OEM, the COA looks the same as the one posted and says Office Pro 2007 Win 32, the Product Key is in the case, the book is in the case and the hologram is side to side. Everything looks good, so what do I do?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {07119C74-1F9D-43AB-8AED-0CDE37E58458}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{07119C74-1F9D-43AB-8AED-0CDE37E58458}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-435918991-1631937959-1499242942</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GA384UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.2D     </Version><SMBIOSVersion major="2" minor="4"/><Date>20081126000000.000000+000</Date></BIOS><HWID>AB333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>6B3B22F3015FD86</Val><Hash>ccnyj0cJXiEoHlFMCuddSxXw5+Y=</Hash><Pid>89409-707-3564575-65432</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-2052007
    Installation ID: 330072215403456594818522083016235882542184845070393302
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: QAAAAAEABwABAAIAAQABAAAABAABAAEAJJT0aFLfFrugNIbz1kNozuIVSOSmBnhrArzy9KqlIAtOwqxWwhr0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30BB   
      FACP   INTEL   CALISTGA
      HPET   HP      30BB   
      BOOT   HP      30BB   
      MCFG   HP      30BB   
      TCPA   HP      30BB   
      APIC   HP      30BB   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HP     30BB   
      SSDT   HP     30BB   
      SSDT   HP     30BB   
      SSDT   HP     30BB   

     

    Wednesday, October 14, 2009 1:29 AM

Answers

  • Hello Holland8462,

    "The software we provide is original."  What does "original" mean?

    The question about a previous or Trial version is a valid question, because if a previous nongenuine version of Office is installed on a computer, along with a genuine installation, the OGA Notifier will notify you that you have a nongenuine installation on the computer.  As far as I know, an expired Trial version of Office does not get reported as nongenuine.

    But in your case this is not the problem.  The mgadiag report is showing only one installation of Office, the nongenuine Office Pro Plus.

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    After installation, it is very easy to distinguish Office Professional 2007 from Office Professional Plus 2007.  The "Plus" in Pro Plus indicates that Pro Plus has two programs that the retail Office Professional does not, Office Communicator and Office InfoPath.  Also, Office Professional 2007 has Outlook with Business Contact Manager, while Pro Plus just has plain Outlook.

    Volume Licenses for Office are intended for larger organizations that want flexibility in managing installations on a of a ton of computers.  Volume Licensing editions of Office include editions like Pro Plus that are geared for the needs of big organizations, that's why Pro Plus has those two extra programs, InfoPath and Communicator.  InfoPath is a program that makes forms and compiles the data entered into those forms, and Communicator combines instant messaging, voice, desktop sharing and video.  Your average Office user in a small business or office would have no use for these programs.  Also, look for any indication of Business Contact Manager in your Outlook installation.  Pro Plus just has plain Outlook, so it's likely you won't find BCM anywhere in Outlook.

    Just look at the chart on this page:  http://office.microsoft.com/en-us/products/FX102464411033.aspx

    Please ask this question:
    "This item was represented to me as Office Professional 2007, and the product package says Office Professional 2007, and the disc says Office Professional 2007.  Why does it install Office Professional Plus 2007, and why is the Product Key judged as Invalid by Microsoft?"

    You might want to include a link to this thread when you email their customer service.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 7:51 PM
    Thursday, October 15, 2009 3:29 AM

All replies

  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Unfortunately, the installed copy of Microsoft Office Professional Plus 2007 is non-genuine because it is counterfeit.  The invalid product key was never issued by Microsoft and was likely created by a counterfeiter using an illegal product key generator (KeyGen).  You can review your options by visiting Microsoft Genuine Advantage and clicking on Validate Office.  When validation fails, you will be presented with a Get Genuine button to click on.

    Also see:

    Details of the genuine Office Complimentary Offer

    Counterfeit Software Gallery

    Reporting Software Piracy

    Surprising Risks of Counterfeit in Business

    P.S.  You should send a copy of your MGA report to the entity that sold you the counterfeit copy of Office and demand a complete refund.

     


    Carey Frisch
    Wednesday, October 14, 2009 2:01 AM
  • The vendor has told me this:

    Dear Customer,

    Thank you for shopping with us.Very sorry for the inconvenience.The
    software we provide is original.Do you have a previous or trial
    version on your computer? If yes,please uninstall it firstly.

    Thank you for your time.Have a wonderful day.

    If you have any questions, please do not hesitate to contact us.
    Thanks and Regards,

    Customer Service

    Who do I believe and how do I get answers!!??!?!?
    Thursday, October 15, 2009 2:51 AM
  • Print a copy of this entire thread and send it to them.  You were defrauded by them.
    Carey Frisch
    Thursday, October 15, 2009 3:02 AM
  • Hello Holland8462,

    "The software we provide is original."  What does "original" mean?

    The question about a previous or Trial version is a valid question, because if a previous nongenuine version of Office is installed on a computer, along with a genuine installation, the OGA Notifier will notify you that you have a nongenuine installation on the computer.  As far as I know, an expired Trial version of Office does not get reported as nongenuine.

    But in your case this is not the problem.  The mgadiag report is showing only one installation of Office, the nongenuine Office Pro Plus.

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    After installation, it is very easy to distinguish Office Professional 2007 from Office Professional Plus 2007.  The "Plus" in Pro Plus indicates that Pro Plus has two programs that the retail Office Professional does not, Office Communicator and Office InfoPath.  Also, Office Professional 2007 has Outlook with Business Contact Manager, while Pro Plus just has plain Outlook.

    Volume Licenses for Office are intended for larger organizations that want flexibility in managing installations on a of a ton of computers.  Volume Licensing editions of Office include editions like Pro Plus that are geared for the needs of big organizations, that's why Pro Plus has those two extra programs, InfoPath and Communicator.  InfoPath is a program that makes forms and compiles the data entered into those forms, and Communicator combines instant messaging, voice, desktop sharing and video.  Your average Office user in a small business or office would have no use for these programs.  Also, look for any indication of Business Contact Manager in your Outlook installation.  Pro Plus just has plain Outlook, so it's likely you won't find BCM anywhere in Outlook.

    Just look at the chart on this page:  http://office.microsoft.com/en-us/products/FX102464411033.aspx

    Please ask this question:
    "This item was represented to me as Office Professional 2007, and the product package says Office Professional 2007, and the disc says Office Professional 2007.  Why does it install Office Professional Plus 2007, and why is the Product Key judged as Invalid by Microsoft?"

    You might want to include a link to this thread when you email their customer service.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 7:51 PM
    Thursday, October 15, 2009 3:29 AM