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Windows not Genuine

    Question

  • Hi,

    Iv had my laptop for afew years now and recently started getting a black screen saying "build 6002 this copy of windows is not genuine"

    Also keep getting a pop up with 3 options buy a new product key online, Type a different product key or contact Toshiba. (my sticker on laptop is worn off and i cant see it)

    Im using windows vista home basic (SP2)

    I tried the SLUI 4 but that only brings back the pop up with the same 3 options.

     

    Monday, January 16, 2012 5:33 PM

Answers

  • Update: Phoned up volume activation they told me i need to get the disc so passed me on to toshiba.

    Toshiba said either the insurance has put in a genuine toshiba motherboard and aint installed the media or put in a non genuine toshiba motherboard (if non genuine the disc wont work).

    So got back in touch with insurance and they are going to take the laptop and sort it out.

     

    Thanks for your help.

    • Marked as answer by Darin Smith MS Wednesday, January 18, 2012 1:51 AM
    Tuesday, January 17, 2012 12:05 PM

All replies

  • "Richard1308" wrote in message news:577d59be-ddc6-4184-b4c4-9dbe47b6af49...

    Hi,

    Iv had my laptop for afew years now and recently started getting a black screen saying "build 6002 this copy of windows is not genuine"

    Also keep getting a pop up with 3 options buy a new product key online, Type a different product key or contact Toshiba. (my sticker on laptop is worn off and i cant see it)

    Im using windows vista home basic (SP2)

    I tried the SLUI 4 but that only brings back the pop up with the same 3 options.

     

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
    http://www.microsoft.com/howtotell/content.aspx?pg=coa

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 16, 2012 7:35 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: 
    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
    Windows Product ID: 
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {65DA00DE-F445-40A4-9091-01A859BAD933}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\rich\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{65DA00DE-F445-40A4-9091-01A859BAD933}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-1750539132-2317212745-3295314053</SID><SYSTEM><Manufacturer>/</Manufacturer><Model>/</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091209000000.000000+000</Date></BIOS><HWID>2E323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600152-02-1033-6001.0000-2082010
    Installation ID: 018270881336931174685123379421151075508743785536337633
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: HBTPB
    License Status: Notification
    Notification Reason: 0xC004F059.
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: NgAAAAIAAQABAAIAAgABAAAAAwABAAEAJJSOF866FT9GbqZVJPbGUfL0d/b2TLhfoNasViqF
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSINV TOSINV00
      FACP TOSINV TOSINV00
      HPET TOSINV TOSINV00
      BOOT TOSINV TOSINV00
      MCFG TOSINV TOSINV00
      ASF! TOSINV TOSINV00
      SLIC TOSINV TOSINV00
      SSDT PmRef CpuPm
    Monday, January 16, 2012 8:48 PM
  • "Richard1308" wrote in message news:7ade6330-c1a5-4043-be49-c7b7c8c433e4...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key:
    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
    Windows Product ID:
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
     
    File Scan Data-->
    Other data-->
    SYSTEM><Manufacturer>/</Manufacturer><Model>/</Model></SYSTEM>
    <BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091209000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: HBTPB
    License Status: Notification
    Notification Reason: 0xC004F059.
     
    Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
     
     
     
    Your motherboard appears to be a retail one – the Key in use requires a Direct OEM motherboard with a valid SLIC table in the BIOS to be able to self-activate the OEM_SLP Key in use.
     
    According to the COA sticker on your machine, for which version and edition of Windows is it licensed?
     
    Since you say that you are unable to read the Key from the sticker, your choices are limited – you could try in the first instance to contact MS Activation services, and request assistance from there. They have been known to provide a new Key for some people.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 16, 2012 9:00 PM
    Moderator
  • I cant read any of the sticker.

    The only thing iv been getting info about laptop is through control panel (on there it has a product ID aswell but that aint working )

    Edit*  And how would i contact MS activation services? 
    • Edited by Richard1308 Monday, January 16, 2012 9:17 PM
    Monday, January 16, 2012 9:16 PM
  • "Richard1308" wrote in message news:9919e8af-83bf-4c2e-8009-266f67728cef...

    I cant read any of the sticker.

    The only thing iv been getting info about laptop is through control panel (on there it has a product ID aswell but that aint working )

    Edit*  And how would i contact MS activation services?
     
    In theory, the following should work.....
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 16, 2012 9:21 PM
    Moderator
  • SLUI 4 is just getting the pop up back with 3 options: buy a new product key  online,  type a different product key and contact toshiba.
    Monday, January 16, 2012 9:24 PM
  • "Richard1308" wrote in message news:e8810073-7f72-4c8d-aa58-266b432764cc...
    SLUI 4 is just getting the pop up back with 3 options: buy a new product key  online,  type a different product key and contact toshiba.
     
     
    In that case, try the Volume Activation Centers – they are supposed to be for volume license users, but will assist is asked nicely :)
    http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
     
    Pick your local one, and first try the Toll-free number – if that fails, try the normal line.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 16, 2012 9:54 PM
    Moderator
  • Thanks ill try tomorrow they are closed now right ?.
    Monday, January 16, 2012 10:18 PM
  • "Richard1308" wrote in message news:85cbfb97-ea5b-40ed-adf5-6f19926f0a0b...
    Thanks ill try tomorrow they are closed now right ?.
     
    I have no idea what hours they keep – but whenever I’ve had occasion to call. they’ve been open for business :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 16, 2012 10:30 PM
    Moderator
  • Ok Thanks,  And i just thought of something about what you said about the motherboard i sent my laptop off to my insurers when it wasnt working, so they could have changed the motherboard id have to ring to find out.

    Edit* If my insurers have changed my motherboard whats the next step will they have to get me a new key or the right motherboard?.

    • Edited by Richard1308 Monday, January 16, 2012 11:02 PM
    Monday, January 16, 2012 10:34 PM
  • "Richard1308" wrote in message news:7a568486-2960-46e5-815b-d537714e2737...

    Ok Thanks,  And i just thought of something about what you said about the motherboard i sent my laptop off to my insurers when it wasnt working, so they could have changed the motherboard id have to ring to find out.

    Edit* If my insurers have changed my motherboard whats the next step will they have to get me a new key or the right motherboard?.

    Try the Volume Activation Center – they can either unlock the current Key so it can be associated with the new board, or issue a new Key (or neither).
    If they can’t help, contact your insurers.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 17, 2012 9:49 AM
    Moderator
  • Update: Phoned up volume activation they told me i need to get the disc so passed me on to toshiba.

    Toshiba said either the insurance has put in a genuine toshiba motherboard and aint installed the media or put in a non genuine toshiba motherboard (if non genuine the disc wont work).

    So got back in touch with insurance and they are going to take the laptop and sort it out.

     

    Thanks for your help.

    • Marked as answer by Darin Smith MS Wednesday, January 18, 2012 1:51 AM
    Tuesday, January 17, 2012 12:05 PM
  • "Richard1308" wrote in message news:06f6ac90-5bf4-41e1-828b-3b8ebf08682d...

    Update: Phoned up volume activation they told me i need to get the disc so passed me on to toshiba.

    Toshiba said either the insurance has put in a genuine toshiba motherboard and aint installed the media or put in a non genuine toshiba motherboard (if non genuine the disc wont work).

    So got back in touch with insurance and they are going to take the laptop and sort it out.

     

    Thanks for your help.

     
    Good Luck with that!
    Hopefully they’ll correct the problem by putting in a genuine Tosh motherboard – but it would have been cheaper for them to ship you a retail copy of Windows 7!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 17, 2012 12:10 PM
    Moderator