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product key for windows vs product key for microsoft word RRS feed

  • Question

  • I purchase a acer laptop installed with in 2007 windows xp recently, from the first day, when i opened up microsoft word the program asked for a product key, so i got it off the bottom of the laptop and entered it in, but it said that the code was incorrect. Because i was able to use the program without it, I forgot about it. When I opened the program today, most of the functions were diabled, so i ran the Diagnostic and this is what showed up:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-36J2P-HT3T3-QPMFB
    Windows Product Key Hash: +NNF346DA3Rr/gGjXZtwAv8AQuM=
    Windows Product ID: 76477-OEM-2111907-00100
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {743D5DBA-6D4C-4427-883B-6C8A20DBEED9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Validation Control not Installed

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{743D5DBA-6D4C-4427-883B-6C8A20DBEED9}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QPMFB</PKey><PID>76477-OEM-2111907-00100</PID><PIDType>2</PIDType><SID>S-1-5-21-1303106700-91038763-2216296500</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOA150</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3114</Version><SMBIOSVersion major="2" minor="4"/><Date>20080509000000.000000+000</Date><SLPBIOS>AcerSystem ,AcerSystem </SLPBIOS></BIOS><HWID>7ADA06900184C065</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Acer Inc.</name><model>AcerSystem</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name></Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 


    So I used the product key update found on the forum and updated the product key to the one on the bottom of my laptop and this showed up:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JBF4Q-TRVJJ-DPMHG
    Windows Product Key Hash: /aNvmNiDHObDcok5Cak97W9golA=
    Windows Product ID: 76477-OEM-2143713-61022
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {743D5DBA-6D4C-4427-883B-6C8A20DBEED9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{743D5DBA-6D4C-4427-883B-6C8A20DBEED9}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DPMHG</PKey><PID>76477-OEM-2143713-61022</PID><PIDType>3</PIDType><SID>S-1-5-21-1303106700-91038763-2216296500</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOA150</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3114</Version><SMBIOSVersion major="2" minor="4"/><Date>20080509000000.000000+000</Date><SLPBIOS>AcerSystem ,AcerSystem </SLPBIOS></BIOS><HWID>7ADA06900184C065</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Acer Inc.</name><model>AcerSystem</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>14F184DB9A0DACC</Val><Hash>740H2JXZFub2z640CQlIAe0XtU4=</Hash><Pid>81602-358-2353985-68643</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    so after this i assumed that the same product key would work for microsoft word, but it didn't.
    is there a way to fix this? i need microsoft word for class


    • Moved by RickImAPC Tuesday, October 7, 2008 2:16 PM Word Validation Question (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Office Genuine Advantage Validation Issues (Office))
    Tuesday, October 7, 2008 3:35 AM

Answers

  • a.chau,

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. I need to mention that this is out of scope for the OGA program forums.

    The Certificate of Authenticity with the Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not activate Office programs.

    Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office, as in your case, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. If you wish to continue using it, you would need to buy a Full Version of Microsoft Office. Currently your computer has a 60 Day trial of Office Home and Student 2007.

    If the copy of Office, that came with your computer is supposed to be a Full Version, then your vendor should have included in the documentation that came with your computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Vendor and/or person that you bought the computer from for further assistance.

    The following Knowledge Base (KB) articles will show you how to determine whether you have a trial edition of an Office 2007 suite or program installed and conversion processes.

    KB927920 - How to determine whether you have a trial edition of a 2007 Office suite or program installed

    http://support.microsoft.com/kb/927920/en-us

    KB927756 - How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version

    http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    Also not that trial software has a 30 day timer which begins when you launch the program for the first time.

    If it is out of date, you will have two options. The first is to uninstall it from your system. The second is to purchase the full version. It is recommended that you uninstall it if you do not wish to purchase to avoid further validation issues.

    Thank you for visiting the WGA program forum.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 7, 2008 2:27 PM
    Tuesday, October 7, 2008 2:27 PM