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Specific Case is Assigned to Specific Team(Users) using plugin RRS feed

  • Question

  • if suppose case is "I NEED DEBIT CARD" that has to assign to debit card operation team using plugin.

    how do i match keywords based on that case subject and team name?

    [FOR EXAMPLE]

    string str="i need debit card";

    string str2="debit card operation team"

    based on two strings i have match debit card. i have write condition if it match true. iget team id i will assign to user

    how do i match i used all things(array,foreach,)


    hsk srinivas

    Saturday, August 23, 2014 8:27 AM