Answered by:
Genuine version of Office will NOT validate

Question
-
I purchased my copy of Office Standard 2007 from Costco online. I received it sealed in plastic wrap. It installed correctly, no issues. Now, when I try to add apps or tools (like Outlook Backup tool) it says my version of Office is not valid.
Here are my diag results which state Office VLK invalid. It is a valid copy with a valid license key! How can I fix this?
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
Windows Product ID: 89580-OEM-7332132-00031
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.001
CSVLK Server: N/A
CSVLK PID: N/A
ID: {A120DFB8-6E42-473C-A477-57AE98037945}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): 00000000-8001B60B
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A120DFB8-6E42-473C-A477-57AE98037945}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-4175383268-3344045235-2349289280</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GM5485E</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>DPP3510J.15A.0216.2007.0530.1316</Version><SMBIOSVersion major="2" minor="4"/><Date>20070530000000.000000+000</Date></BIOS><HWID>91303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65040</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Sunday, July 27, 2008 9:25 PM
Answers
-
Your MGA report shows you have a non-genuine copy of Microsoft Office 2007 Enterprise edition installed. Please uninstall this non-genuine copy of Office, then install your genuine copy of Microsoft Office Standard 2007 using the Office CD and product key you purchased from Costco.
Please note: I am not a Microsoft employee...only a voluntary forum contributor.- Marked as answer by Lori MS Friday, August 1, 2008 5:27 PM
Sunday, July 27, 2008 10:33 PM -
denisess,
Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. The Office Enterprise 2007 product key installed on this computer was not assigned by Microsoft.
This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Office Enterprise 2007 before any further complications occur from being non-genuine. As Carey mentioned, please contact Costco and request for the software media you had purchased the computer with.
Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us.Please don't hesitate re-posting if you need further assistance.
Lori MS
Lori MS- Marked as answer by Lori MS Friday, August 1, 2008 5:27 PM
Monday, July 28, 2008 7:50 PM
All replies
-
Your MGA report shows you have a non-genuine copy of Microsoft Office 2007 Enterprise edition installed. Please uninstall this non-genuine copy of Office, then install your genuine copy of Microsoft Office Standard 2007 using the Office CD and product key you purchased from Costco.
Please note: I am not a Microsoft employee...only a voluntary forum contributor.- Marked as answer by Lori MS Friday, August 1, 2008 5:27 PM
Sunday, July 27, 2008 10:33 PM -
denisess,
Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. The Office Enterprise 2007 product key installed on this computer was not assigned by Microsoft.
This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Office Enterprise 2007 before any further complications occur from being non-genuine. As Carey mentioned, please contact Costco and request for the software media you had purchased the computer with.
Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us.Please don't hesitate re-posting if you need further assistance.
Lori MS
Lori MS- Marked as answer by Lori MS Friday, August 1, 2008 5:27 PM
Monday, July 28, 2008 7:50 PM