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Re: Failed - Computer time and date correct [0x80080210] RRS feed

  • Question

  • I have the same problem. I've verified a genuine copy of both XP and Office several times successfully but the tray icon is still there as well as the startup screen when entering XP telling me I haven't verified... The problem started bacause the first time I verified the date was wrong, but when set right I managed to verify but not get rid of the tray icon and startup screen. Is there no way to uninstall WGA and re-install with correct date?

     

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WPY82-WVRKB-8KHDW
    Windows Product Key Hash: Ro83hPfukK5kQ/1hTlLPtVeGKeY=
    Windows Product ID: 55715-640-0539515-23298
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9E70B3AC-9B31-40E0-B597-78A031BE65B8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9E70B3AC-9B31-40E0-B597-78A031BE65B8}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8KHDW</PKey><PID>55715-640-0539515-23298</PID><PIDType>1</PIDType><SID>S-1-5-21-299502267-1844823847-725345543</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>VT8366-8233/5</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20020821000000.000000+000</Date></BIOS><HWID>5C73325701842E59</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{9011041D-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>94DF42A599BB500</Val><Hash>JXdJUWSxnYsfg1OIRxBx5Ycf5yE=</Hash><Pid>73978-640-2861112-57484</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, November 12, 2007 4:27 PM

Answers

  • Pected,

     

     

    Please try the below steps for resolving your computer and time sync problem. Please re-post should you have any further problems. 

     

    Please go to www.microsoft.com/genuine/diag

    1) Click 'Start Diagnostics'
    2) You should see 'Fail' next to 'Computer Time and Date correct'
    3) Click 'Resolve Now'
    The tool will either:
    4a) Correct the issue itself.
    or
    4b) Provide directions to help you fix the issue.

     

    Thank you and have a great day.

     

    Stephen Holm, MS

    WGA Forum Manager

    Monday, November 12, 2007 6:16 PM