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When I try to associate my new PC with my current subscription I get "It looks like you need a subscription" RRS feed

  • Question

  • My current subscription expires on 9/20/2008.

    Monday, June 9, 2008 2:20 PM

Answers

All replies

  • This is most likely caused by using an incorrect Live ID. If you go to  https://billing.microsoft.com/home.aspx

    and sign in with the Live ID you are using to activate with can you view your One Care account?

    Monday, June 9, 2008 3:35 PM
    Moderator
  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

    -steve

    Tuesday, June 10, 2008 6:38 PM
    Moderator
  • I am using the correct ID -- My subscription is current - I have uninstalled - reinstalled - uninstalled using the Live clean-up tool - logged in as admin - reinstalled - NOTHING WORKS.

     

    How can they make something that was SO SIMPLE to us ABSOLUTELY UNUSABLE in one version update????

     

    Please help - telling me to call support is not helpful

     

     

    Friday, July 11, 2008 6:27 AM
  • I'm sorry that telling you to contact support is not helpful, but your post tells me nothing about your problem other than that you are having a problem. However, since you have posted to a thread that is about trying to activate with a LiveID and encountering the message that you don't have a subscription, I have to assume that you have reinstalled and OneCare is in trial mode. When you click subscribe in OneCare, and log in, OneCare is not finding your subscription and leads you to create a new subscription. If you have confirmed the LiveID at the Billing site per the information below, you will need to contact support.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

    Friday, July 11, 2008 12:08 PM
    Moderator
  • Sorry if I was unclear. It was very late and I had been working at this for hours.

     

    I have One Care installed on my Vista PC - I know what the correct ID is and the subscription is active and in good standing,

     

    I have installed, unistalled, reinstalled One Care on my wife's XP pc - I just want to install the program, and activate it using the same windows live ID that my subscription uses.

     

    No Matter what I try, I always get the answer -- "looks like you need a subscription." [WAIT - I got a new error after step #5 below]

     

    I have very methodically worked my way through several of the troubleshooting documents from MS.  I have attempted the following steps (I have tried them all both as a local user and as an administrator):

     

    1. Reinstalling One Care after unistalling any other antivirus tools

     

    2. Unistalling One Care, then using the "one care clean-up tool" rebooting and reinstalling one-care.

     

    3. Deleting all temporary internet files and cookies then repeating #1 & # 2 above.

     

    4. Removing the MSXML components (per microsoft tech note) -- reinstalling them and then repeating #1 and #2  and #3 above.

     

    5. Removing all .NET components (per microsoft tech note) -- reinstalling them and then repeating #1 and #2 and #3 above.

     

    6. Got new error below after another document suggested that I just change my windows live password (so I did) and use the "subscribe" button on the One Care site:.

    +++++++++++++++++++++++++++++++++

    We're sorry; there are no plans available. This can happen for one of the following reasons:

    • You currently have this plan or a similar plan.
    • You have previously purchased this plan.
    • You have this service, but it is not available.
    • This plan is not available in your Country or Region.


    The following plan(s) are currently, or were previously, associated with your e-mail address, XXXX@CCCC

    • Windows Live OneCare ( purchased 5/19/2XXX,  Subscription status: enabled )


    For technical support, please contact Windows Live support at http://support.live.com.

    ++++++++++++++++++++++++++++++++++++

    So - I feel like I've been pretty methodical and nothing is working - contacting the windows live support at the link in the error message brought me to this forum - that is when I posted my first message.

     

    Thanks

     

    Jeff

     

    Friday, July 11, 2008 9:10 PM
  • Sorry for the delayed reply - I'm just getting back to the forums after the weekend.

     

    It does sound like you've tried everything methodically.

     

    When you sign in at http://billing.microsoft.com does it show your current paid subscription correctly?

    On the PC that is experiencing the problem, is the IE language set correctly for your location?

    On that PC are the Regional Settings correct for your location?

    On that PC are the date and time correct?

     

    In the latest steps you performed, when you changed the password, did you retry activation from within OneCare? The message you posted, would indicate that you are trying to create a new subscription, which I know you weren't trying to do since you indicated that you confirmed the LiveID for the subscription.

     

    Are you still working with support?

    -steve

    Monday, July 14, 2008 2:13 PM
    Moderator