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Microsoft Dynamics CRM 2015 Outlook client problem RRS feed

  • Question

  • I have a customer with an Office 2010 installation.

    When ever they start up Outlook, it crashes with the following log on client level.

    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-07-15 13:57:29.300
    # Categories: *:Error
    # Schedule: No registry key - using default value: Daily
    # ComputerName: GHHA1006
    # CRMVersion: 7.0.0000.3543
    [2015-07-15 13:57:29.300] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\137776\src\core\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-07-15 13:57:29.301
    # Categories: *:Error
    # Schedule: No registry key - using default value: Daily
    # ComputerName: GHHA1006
    # CRMVersion: 7.0.0000.3543
    [2015-07-15 13:57:29.301] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='MSCRM', OrganizationId='{xxxx}' Function: CStateEngine::Execute File: c:\bt\137776\src\core\application\outlook\addin\stateengine.cpp Line: 85
    [2015-07-15 13:57:29.303] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\137776\src\core\application\outlook\addin\common.cpp Line: 82
    >hr = 0x80004002
    [2015-07-15 13:57:29.303] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\137776\src\core\application\outlook\addin\common.cpp Line: 185
    >hr = 0x80004002
    [2015-07-15 13:57:29.303] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\137776\src\core\application\outlook\addin\common.cpp Line: 120
    >hr = 0x80004002
    [2015-07-15 13:57:40.232] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.272] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.315] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.317] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.320] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.322] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.325] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.921] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.947] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.950] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.953] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.956] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:40.959] Process:OUTLOOK |Thread:1232 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\137776\src\core\application\outlook\addin\cmdbarevthandler.cpp Line: 429
    [2015-07-15 13:57:42.73] Process:OUTLOOK |Thread:3956 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetInitialPollingPeriod File: c:\bt\137776\src\core\application\outlook\addin\..\Common\utility.h Line: 666
    >hr = 0x80004005
    [2015-07-15 13:57:42.390] Process:OUTLOOK |Thread:5272 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetInitialPollingPeriod File: c:\bt\137776\src\core\application\outlook\addin\..\Common\utility.h Line: 666
    >hr = 0x80004005

    Anyone know what to make of it?

    I never seen it before.


    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk


    • Edited by RuneDaub Wednesday, July 15, 2015 12:27 PM .
    Wednesday, July 15, 2015 12:14 PM

Answers

  • I did end up solving it some how... but its been too long. I cant remember the solution. Sorry.

    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

    • Marked as answer by RuneDaub Friday, November 3, 2017 9:16 AM
    Friday, November 3, 2017 9:16 AM

All replies

  • I suspect this problem has to do with the fact that the users has multiple extra pst files attached to their outlook...

    Has anyone seen this problem before?


    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

    Wednesday, July 15, 2015 12:47 PM
  • Hi Rune

    Did you manage to find solution for above error  as one of my client is having similar issue. They have partner hosted CRM 2016 and I have uninstall and re-install CRM for outlook several time but same issue

    Please can you let me know what was the solution to solve outlook client issue

    Thanks  
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2017-11-02 17:14:13.638
    # Categories: *:Error
    # Schedule: No registry key - using default value: Daily
    # ComputerName: RACHELBURRO6681
    # CRMVersion: 8.1.0000.0371
    [2017-11-02 17:14:13.638] Process:OUTLOOK |Thread:1136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: OutlookItemFinder.cpp Line: 158
    >OutlookItemFinder not initialized successfully, hr = 0x80040107
    [2017-11-02 17:14:13.639] Process:OUTLOOK |Thread:1136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: addin.cpp Line: 1163
    >hr = 0x80040107
    [2017-11-02 17:14:13.639] Process:OUTLOOK |Thread:1136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x80040107.  Function: CAddin::OnEnabled File: addin.cpp Line: 1166
    [2017-11-02 17:14:13.640] Process:OUTLOOK |Thread:1136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: AddinStateManager.cpp Line: 270
    >hr = 0x80040107
    [2017-11-02 17:14:13.640] Process:OUTLOOK |Thread:1136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: EnableState.cpp Line: 42
    [2017-11-02 17:14:13.641] Process:OUTLOOK |Thread:1136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName='xxxxx', OrganizationId='xxxxxxxxx' Function: CStateEngine::Execute File: StateEngine.cpp Line: 85
    [2017-11-02 17:14:14.200] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::raw_GetFormRegionManifest File: c:\bt\202059\r\86897c\src\core\application\outlook\addin\FormRegionStartup.h Line: 93
    >hr = 0x80040216
    [2017-11-02 17:14:14.209] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::raw_GetFormRegionManifest File: c:\bt\202059\r\86897c\src\core\application\outlook\addin\FormRegionStartup.h Line: 93
    >hr = 0x80040216
    [2017-11-02 17:14:15.626] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:15.993] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:15.994] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:15.995] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:15.997] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.39] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.40] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.41] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.401] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.457] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.459] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.461] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.462] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.464] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.471] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
    [2017-11-02 17:14:16.473] Process:OUTLOOK |Thread:6156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432



    Friday, November 3, 2017 9:04 AM
  • I did end up solving it some how... but its been too long. I cant remember the solution. Sorry.

    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

    • Marked as answer by RuneDaub Friday, November 3, 2017 9:16 AM
    Friday, November 3, 2017 9:16 AM