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Windows 7 Genuine Advantage Popups - library not registered, etc. RRS feed

  • Question

  • Hello Forum,

    I have the issue described in the title and have tried every fix I can find to no avail.

    I have been using this computer since June with no issues until last Monday. I have no reason to suspect the Win7 version is not genuine and since the warning I was able to update Windows successfully, which I find odd.

    Here is the MGADiag report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE22

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-MV8MH-98QJM-24367

    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=

    Windows Product ID: 00371-OEM-8992671-00437

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {E3F5EB31-0EB6-47E0-9A21-89B7ACCDCAB6}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.130801-1533

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    File Scan Data-->

     

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: N/A

    HealthStatus: 0x0000000000000800

    Event Time Stamp: 9:11:2013 07:38

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln1+Eu0CPE8Y4hpUcjr6McjPbp6WYw==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    Sorry about the double spacing.

    Thank you,

    Konrad

     

     

     

    Thursday, September 12, 2013 1:17 PM

Answers

  • To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S              

    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 13, 2013 7:18 PM
    Moderator

All replies

  • Please repost your MGA Report in full - do not edit out any information.  Thank you!

    Carey Frisch

    Thursday, September 12, 2013 2:52 PM
    Moderator
  • To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S              

    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 13, 2013 7:18 PM
    Moderator
  • Thanks for the help.

    Here you go:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
    8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>

    Thursday, September 19, 2013 1:09 PM
  • Hmm - it's unusual to find them all missing.

    Do you have .NET 4.0 or .NET 4.5 installed?

    What Anti-Virus products have EVER been installed on this machine?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, September 19, 2013 2:35 PM
    Moderator