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False Positive each time I log in, but validation goes through on website RRS feed

  • Question

  •  My machine keeps giving me a counterfeit alert each time I log in or lock the screen, and every time I go to the WGA site to verify it comes through just fine as genuine.  Alerts never cease, though, and I'd like them to go away.  Action seems to have stemmed from updating my MDAC version.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-Q6BKG-H63R7-W2MFJ
    Windows Product Key Hash: 5WF8AX17jW+Pn8Wtz6MdCpwzBDo=
    Windows Product ID: 55274-640-0911755-23661
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EF931765-6FDB-4642-871F-D5706476B191}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EF931765-6FDB-4642-871F-D5706476B191}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W2MFJ</PKey><PID>55274-640-0911755-23661</PID><PIDType>1</PIDType><SID>S-1-5-21-1750838415-3529674908-632582111</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20051002000000.000000+000</Date></BIOS><HWID>20BA0C00018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{901A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>B963ECB1C891500</Val><Hash>7INWkttqBRN9m7wxGxiMcxOZxaE=</Hash><Pid>70173-640-6082165-55315</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1A" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

     

    Tuesday, April 15, 2008 9:43 PM

Answers

  • MooseF18,

     

    Your diagnostic shows that you have a genuine Windows XP Professional with a genuine Windows Office suite.

    We will need more information such as an error message or the alert message that you are receiving to go further

    and assess what is the next course of action.

     

    Lori MS

    Monday, April 28, 2008 3:32 PM