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OEM PC fails validation when genuine - WHY? RRS feed

  • Question

  • Since installing IE7, the ActiveX validation tool doesn't fire. I have ActiveX set to prompt, but it doesn't, nor is there an information bar.

    When I ran the WGA tool, it failed validation. This worries me as it has never faield validation before and I know it is a genuine Toshiba complete with a hologram sticker for XP.

    Diagnostics say:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 55274-OEM-2211906-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 974b6790-d117-4e8e-9068-a039553e4299
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_7E90FEE8-169-80004005_B4D0AA8B-513-80004005_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Prompt

     

     

    So how do I get it to start validating properly again.

     

    Annoyed business user

    Saturday, May 19, 2007 7:20 PM

Answers

  • KJEvans,

     

    Please uninstall IE7 using the Add or Remove Programs applet in the Control Panel, restart the computer and then rerun the mgadiag utility and post the results in your response.

     

    Thanx!

    Monday, May 21, 2007 3:50 PM
  • KJ:

     

    Try installing the lateste version of WGA Notifications and Validation package: http://go.microsoft.com/fwlink/?linkid=69498

     

    You have an out-of-date version that could be causing loading conflicts with your IE settings.

     

    -phil

    Monday, May 21, 2007 6:27 PM
  • Thanks everyone. 

     

    It had validated perfectly well before (since having IE7), so I didn't waqnt to remove IE7 except as a last resort - all I wanted was one download, which I could get using a different PC.

     

    Anyway, I tried it again without doing anything and it's genuine again. I think WGA is just broken! Thank goodness we use a third party app for patching and don't have to rely on WU.

     

    However I will check for latest controls even though it is working again.

     

    KJE

    Sunday, May 27, 2007 10:14 PM
  • KJEvans,

     

    By the way, the mgadiag utility is showing that your installed copy of Microsoft Office is nongenuine.

     

    This link http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25 will take you to the Office validation forum where you can post for further details about your installed nongenuine Office.

    Monday, May 28, 2007 4:36 PM

All replies

  • KJEvans,

     

    Please uninstall IE7 using the Add or Remove Programs applet in the Control Panel, restart the computer and then rerun the mgadiag utility and post the results in your response.

     

    Thanx!

    Monday, May 21, 2007 3:50 PM
  • KJ:

     

    Try installing the lateste version of WGA Notifications and Validation package: http://go.microsoft.com/fwlink/?linkid=69498

     

    You have an out-of-date version that could be causing loading conflicts with your IE settings.

     

    -phil

    Monday, May 21, 2007 6:27 PM
  • Thanks everyone. 

     

    It had validated perfectly well before (since having IE7), so I didn't waqnt to remove IE7 except as a last resort - all I wanted was one download, which I could get using a different PC.

     

    Anyway, I tried it again without doing anything and it's genuine again. I think WGA is just broken! Thank goodness we use a third party app for patching and don't have to rely on WU.

     

    However I will check for latest controls even though it is working again.

     

    KJE

    Sunday, May 27, 2007 10:14 PM
  • KJEvans,

     

    By the way, the mgadiag utility is showing that your installed copy of Microsoft Office is nongenuine.

     

    This link http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25 will take you to the Office validation forum where you can post for further details about your installed nongenuine Office.

    Monday, May 28, 2007 4:36 PM