Old OneCare ended, bought new retail copy, new copy wont start RRS feed

  • Question

  • My previous version of OneCare ended, I bought a new retail copy. Instuctions indicate to uninstall old version which was accomplished without problem. Installed new software without problem. Once completed OneCare shows previous "Renew" button, does not allow for (re)subscribe, does not allow for entry of new product key.
    Tuesday, March 31, 2009 3:31 AM


All replies

  • See this post on how to renew a One Care subscription - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/d05b54d0-3ba0-4636-9330-3b809f70d126
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Tuesday, March 31, 2009 5:01 AM

    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.


    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.


    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, March 31, 2009 12:08 PM