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Windows bluescreen erased my activation... Vista x64 Ultimate RRS feed

  • Question

  • So, I just updated a driver on my sound card last night, no issues from that.  However, when my screen saver (built in) kicked in, I got a blue screen.  I took it as normal as with Vista, I seem to get these much more often than XP.  I forced a reboot, and low and behold, all of my settings were back to base, no desktop wallpaper, and the best part, my windows activation was reset...........  I tried to put in my key, but its saying it's in use???

    I've used the computer since March with no issues, and no activation problems.  OEM key, but it's still valid.  What the ____ happened?

    I called India and they told me to talk to the guy who helped me with the computer (assuming they think the key was stolen, wasn't), or pay them for a new key???

    What other options do I have here.
    Monday, October 26, 2009 3:49 PM

Answers

  • Hi againwiththis,

      I have just received information from the Supply Chain Controls group.  

      They inform me that the COA (Certificate of Authenticity) for Product Key *****-*****-WG39J-9J2TT-W9W6T was RMA'ed (returned) to Microsoft from the System Builder Distributor and subsequently scrapped (blocked from Activation) and then destroyed.

      
      Did the Windows software (or the computer that came with the software) come with a COA? 

      If you have no COA for this software, I recommend contacting the person or company that sold you the Software or the computer that came with the software and demand the Genuine Microsoft Software that you paid for or a refund.

      If you do have a COA, please tell me and we will work out a way for you to send me a picture or scan of it.

    Thank you,
    Darin MS
    Friday, November 6, 2009 6:46 PM

All replies

  • Hello againwiththis,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    If you do not have access to the Start Button:
    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button.
    5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/57f3490e-3041-4256-a890-0543f1c655da.
    6) In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    • Proposed as answer by kjhgfsrftdrseas Saturday, November 7, 2009 12:04 AM
    Monday, October 26, 2009 9:57 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-WG39J-9J2TT-W9W6T
    Windows Product Key Hash: 5Y0cHniuQkbKQSoxAowqlpdYf9k=
    Windows Product ID: 89587-OEM-7347734-11437
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {B96EF094-230F-4207-BC32-9DF51FB47A92}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B96EF094-230F-4207-BC32-9DF51FB47A92}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W9W6T</PKey><PID>89587-OEM-7347734-11437</PID><PIDType>3</PIDType><SID>S-1-5-21-892107524-3643523552-3443315528</SID><SYSTEM><Manufacturer>EVGA__</Manufacturer><Model>nForce 750i SLI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20080707000000.000000+000</Date></BIOS><HWID>46333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65601</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: 33a7e8d3-e2ab-413b-96a6-27c83b21c695
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89587-00146-477-311437-02-1033-6002.0000-2992009
    Installation ID: 017896757350836065252102717666190235306094682430780980
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: W9W6T
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

    HWID Data-->
    HWID Hash Current: OAAAAAIABAABAAEAAgABAAAAAgABAAEAln32x9mbbENaHCh9StNIJOCyAAWN7/L0ChFYzKxWTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   EVGA    NVDAACPI
      FACP   EVGA    NVDAACPI
      HPET   EVGA    NVDAACPI
      MCFG   EVGA    NVDAACPI

     

    • Proposed as answer by kjhgfsrftdrseas Saturday, November 7, 2009 12:04 AM
    Monday, October 26, 2009 10:20 PM
  • Hello againwiththis,

      The Diagnostic Report is indicating that this key Has been Blocked (possibly a Key created using a pirating tool that Generates Product fake keys)

      For security the Diagnostic Report hides the first 10 digites of the Windows Product key.  Normally, this is enough for me to check Genuine status.  But in this case, i would need the Full key.  However, we don't want you to be posting your Product Key in a public forum were anyone can see it. So, I recommend creating a (no cost) Service Request at http://go.microsoft.com/fwlink/?linkid=52029

      When you create the request, include the Full product key (and the Diagnostic Report, if possible).  Ask them specificly to check that key.

    Sorry I couldn't be more help,
    Darin MS
    Tuesday, October 27, 2009 9:21 PM
  • I'm gonna give this a go.  Microsoft on the phone has been TERRIBLE for ANY help.  I've made 6 calls, all with no result, and all trying to sell me a $60 technical support help; even though one of the Microsoft had asked the person whom he had passed it along to, to elevate my help.

    I'll keep this thread updated.  Thanks for the help
    • Proposed as answer by kjhgfsrftdrseas Saturday, November 7, 2009 12:04 AM
    Wednesday, October 28, 2009 9:36 PM
  • Hi againwiththis,

      I have just received information from the Supply Chain Controls group.  

      They inform me that the COA (Certificate of Authenticity) for Product Key *****-*****-WG39J-9J2TT-W9W6T was RMA'ed (returned) to Microsoft from the System Builder Distributor and subsequently scrapped (blocked from Activation) and then destroyed.

      
      Did the Windows software (or the computer that came with the software) come with a COA? 

      If you have no COA for this software, I recommend contacting the person or company that sold you the Software or the computer that came with the software and demand the Genuine Microsoft Software that you paid for or a refund.

      If you do have a COA, please tell me and we will work out a way for you to send me a picture or scan of it.

    Thank you,
    Darin MS
    Friday, November 6, 2009 6:46 PM
  • No worries........

    I have checked into it, the key I "bought" was in fact "borrowed" from a computer...  not sure how the cd had the lable, and from the look of it, it looked real, but whatever.... 

    So I went through the headaches for nothing.  I ended up purchasing an OEM copy of Windows 7 Pro. from www.ncix.com, so I installed that, and have a have the cdkey with me, so issue is pretty much done.  Thanks for the help.  I figure from now on I'll be buying everything on my own and getting a hard copy.
    • Proposed as answer by kjhgfsrftdrseas Saturday, November 7, 2009 12:05 AM
    Friday, November 6, 2009 9:28 PM