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  • Question

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    I have a HP laptop whose mother board died, I removed the hard drive and am installing it in a Dell laptop but am getting an activation error.  When I go thru the process is tells me that my id number is not a good number.  What do I have to do to get this hard drive to work in another laptop.

    Thank you
    Wednesday, August 27, 2008 2:11 AM

Answers

  • You cannot transfer an OEM Windows XP license to a different computer.  You'll need to have your HP laptop repaired in order to use that drive.
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Marked as answer by RickImAPC Wednesday, August 27, 2008 4:06 PM
    Wednesday, August 27, 2008 1:22 PM
    Moderator

All replies

  • You cannot transfer an OEM Windows XP license to a different computer.  You'll need to have your HP laptop repaired in order to use that drive.
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Marked as answer by RickImAPC Wednesday, August 27, 2008 4:06 PM
    Wednesday, August 27, 2008 1:22 PM
    Moderator
  • Mwalton820,

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. There are two types of licenses for XP that consumers will encounter, retail (aka full packaged product), and OEM (original equipment manufacturer). In agreement with Carey's response, I wanted to include a little more information which may or may not help you. 

    OEM licenses for XP are tied to the first computer onto which they are installed and the license is not permitted to be moved on any other computer.  For the purposes of defining what a computer is, since a computer is really just a collection of parts, Microsoft has established that the motherboard is the base or "defining" component, and the OEM license is permanently tied to the motherboard.

    There is one exception, the case of a defective motherboard.  If a motherboard becomes defective, you are of course permitted to change it and reinstall your OEM XP license to it.  For reasons stated below, if at all possible, you should replace it with an identical board or the manufacturer's designated replacement.

    The details become sticky when the license was obtained thru a major manufacturer that uses SLP technology, which sets the recovery or repair CD to look for certain bits in the BIOS of the official manufacturer's motherboards.  If such bits are not found, as they would not be if you replaced the defective board with one not from the original computer manufacturer, then the CD will refuse to install XP.  The correct thing to do in these cases is to install XP using a genuine system builder/OEM MS XP CDROM, which does not have the SLP technology.  However, when installing, be sure to use the Product Key on the Certificate of Authenticity affixed to the computer, and NOT the Product Key that came with the CD. (Note that retail and Volume License CDs will NOT accept OEM product keys, returning an "invalid product key" error.)  Finally, when installation is complete, do a Telephonic Activation because the OEM PK on the COA will not be accepted by the automated online activation system.  If the automated telephone system also refuses activation, choose the option to speak with an activation rep and explain that you are replacing a defective motherboard and cannot use the manufacturer-supplied recovery CDs.

    One does not "lose their license" for XP if the motherboard becomes defective and has to be replaced.  If the computer owner chooses to use, or because of availability is forced to use, a board that is not a direct or identical replacement, there has to be a mechanism to accommodate these circumstances, and that is why a telephonic activation is authorized.

    Note that if the computer owner decides to replace the motherboard for performance reasons or to add features or new technology, the defective exception is NOT applicable and a new license for XP is required to be purchased."  a clean installation destroys all data on the hard disk, be sure to back up any valuable email, pix, docs, music, etc that you cannot afford to lose.

    Respectfully,

    Rick, MS

    Wednesday, August 27, 2008 3:20 PM