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Not Valid Windows, 2 years after purchase, works fine if administrator logs in after restart. RRS feed

  • Question

  • Hi, have a user that windows pops up with "not genuine" for her, normal user, not local administrator. If I restart the computer and then log on as administrator, it will then become genuine and works for a few days. Currently on about day 5 or 6 since last occurrence of not valid.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {36B3C5F5-2AD3-46F5-BCF9-787BFAA9E47D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.180107-0421
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{36B3C5F5-2AD3-46F5-BCF9-787BFAA9E47D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3387487995-731393406-38868886</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision Tower 5810</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A20</Version><SMBIOSVersion major="2" minor="8"/><Date>20170726000000.000000+000</Date></BIOS><HWID>818F3E07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Alaskan Standard Time(GMT-09:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-0592018
    Installation ID: 002783151902961552548102194590751256262013173821460750
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 3/8/2018 9:27:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:19:2017 12:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgACAAAAAQABAAEAHKJ6eTLQvPE6WlYctoKe1F4YzPKs7A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: N/A


    Administrator diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {36B3C5F5-2AD3-46F5-BCF9-787BFAA9E47D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.180107-0421
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{36B3C5F5-2AD3-46F5-BCF9-787BFAA9E47D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3387487995-731393406-38868886</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision Tower 5810</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A20</Version><SMBIOSVersion major="2" minor="8"/><Date>20170726000000.000000+000</Date></BIOS><HWID>818F3E07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Alaskan Standard Time(GMT-09:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-0592018
    Installation ID: 002783151902961552548102194590751256262013173821460750
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 3/8/2018 9:48:40 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:19:2017 12:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgACAAAAAQABAAEAHKJ6eTLQvPE6WlYctoKe1F4YzPKs7A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL  CBX3   
      FACP DELL  CBX3   
      HPET DELL  CBX3   
      MCFG DELL  CBX3   
      FPDT DELL  CBX3   
      FIDT DELL  CBX3   
      UEFI INTEL EDK2    
      WDDT DELL  CBX3   
      SSDT DELL  PmMgt
      NITR DELL  CBX3   
      SLIC DELL  CBX3   
      MSDM DELL  CBX3   
      DMAR DELL  CBX3   
      ASF! INTEL HCG

    Wednesday, March 14, 2018 12:58 AM

Answers

  • Thanks Noel, Basically, what seemed to fix this was that we had to do the following by command line.

    1. Right-click the CMD.exe file and select Run As Administrator.
    2. In the CMD window, type: slmgr.vbs -ipk <type your product key here>
    3. To activate windows after changing the key, type: slmgr.vbs -ato

    That was the 15th of March, since then (knocking on wood) it has not reverted into a "non genuine state"

    Tuesday, March 27, 2018 11:35 PM

All replies

  • You can reactivate the PC using telephone activation and SLUI.

    1. On the PC, open a command prompt with administrator user rights and launch SLUI by typing SLUI 0x4.

    2. In the Windows Activation tool, on the Click the nearest location page, click Next to continue.

    3. Call the Microsoft Product Activation Center. In the United States, call 855-469-9468. For a list of other phone numbers, see How to contact a Microsoft Product Activation Center by phone.

    https://support.microsoft.com/en-us/kb/950929

    4. Follow the automated instructions and, when prompted, provide the 63-digit Installation ID.

    5. Enter the confirmation ID provided by the phone activation system, and then click Activate.

    6. To verify the licensing status, open a command prompt as Administrator on the device.

    7. Navigate to the <system drive>:\Windows\System32 folder, type the following, and then verify the License Status now displays “Licensed.”

    For more information, please refer to the link:

    Activate a Device Using Telephone Activation:

    https://msdn.microsoft.com/en-us/library/jj980163(v=winembedded.81).aspx


    Carey Frisch


    Wednesday, March 14, 2018 1:58 AM
    Moderator
  • Unfortunately the "activate by phone" option does not come up. I get<o:p></o:p>

    "buy a different key online" yeah, well no. not need to do that.<o:p></o:p>

    "activate with different key" doesn’t need a different key, machine activates under admin log on just fine and goes a week for the user without issue.<o:p></o:p>

    "contact Dell about this problem” just opens the windows help without much help.<o:p></o:p>

    <o:p> </o:p>

    Any other thoughts/fixes? I’m about ready to switch out her pc to a windows 10 machine and go “office space” on this one.<o:p></o:p>


    Wednesday, March 14, 2018 5:28 PM
  • So went through a reboot as administrator yesterday, came up as genuine, just got call from user that it is no longer valid again.

    Going to reboot again, but getting closer to "Office Space" quickly at this rate.

    Thursday, March 15, 2018 4:48 PM
  • Carey, any other ideas? please see below on the posts I added to this thread.

    March 14, 5:28pm

    Unfortunately the "activate by phone" option does not come up. I get the following: 

    "buy a different key online" yeah, well no. not need to do that.

    "activate with different key" doesn’t need a different key, machine activates under admin log on just fine and goes a week for the user without issue.

    "contact Dell about this problem” just opens the windows help without much help.

    Any other thoughts/fixes? I’m about ready to switch out her pc to a windows 10 machine and go “office space” on this one.

    March 15:

    So went through a reboot as administrator yesterday, came up as genuine, just got call from user that it is no longer valid again.

    Going to reboot again, but getting closer to "Office Space" quickly at this rate.

    Thursday, March 15, 2018 10:23 PM
  • For some reason the User identity is unable to read the proper BIOS markers - which are present in the Admin report.

    This would tend to indicate that the problem lies with permissions, or the required services are running under the wrong credentials.

    This could take some time to properly diagnose and fix in the forum, so your best option may be to go to MS support  directly and see if they can help.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Tuesday, March 27, 2018 7:14 AM
    Moderator
  • Thanks Noel, Basically, what seemed to fix this was that we had to do the following by command line.

    1. Right-click the CMD.exe file and select Run As Administrator.
    2. In the CMD window, type: slmgr.vbs -ipk <type your product key here>
    3. To activate windows after changing the key, type: slmgr.vbs -ato

    That was the 15th of March, since then (knocking on wood) it has not reverted into a "non genuine state"

    Tuesday, March 27, 2018 11:35 PM
  • It would probably be a good idea to run another user-mode MGADiag report and see what it says.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 28, 2018 8:59 AM
    Moderator