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Genuine Validation goes through, but keeps reappearing RRS feed

  • Question

  • I'm working on a laptop on which most of the hardware has been replaced.  I have gone through the genuine validation process multiple times at this point, but I still have the little icon in the task bar, and the message that I'm not using a genuine product appears the minute I log off/reboot/login, etc.  When rebooting, after logging in, the message that I need to validate comes on, I go through the process again, it says I'm valid. 

     

    The message I'm getting is that the system time and date are not correct, but they are.

     

    Here are the results from the MGADiag tool:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: [I removed this for security reasons]
    Windows Product Key Hash: [I removed this for security reasons]

    Windows Product ID: [I removed this for security reasons]
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 3933fc7d-703b-4e39-b0e8-b527c9da99d1
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: borderman01:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Thursday, March 29, 2007 8:08 PM

Answers

All replies

  • Hi Lillie,

     

      I suggest installing the latest version of WGA notifications here: http://go.microsoft.com/fwlink/?linkid=69498 and then go to http://www.microsoft.com/Genuine/diag and click the “Start Diagnostic" button. The next screen will check a number of setting on your computer needed for the validation process to be successful, If any of the settings are detected as incorrect, click the "Resolve" button and you will be provided with step by step instructions on how to resolve the issue.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

     

    Thursday, March 29, 2007 8:29 PM
  • That worked!  Thanks for your help...  Smile
    Thursday, March 29, 2007 8:39 PM
  • Hi Again Lillie,
     
      I'm glad your issue was resolved.
     
      To help me refine my help to other, that may have a similar problem, can you tell me if the issue was resolved by installing the most recent version of WGA Notification or by going thru the website tool?
     

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Thursday, March 29, 2007 9:07 PM