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Locked out of my hotmail/xbox live account login

    Question

  • So, I was attempting to log in with my primary Hotmail e-mail the other day after getting a new game for Windows Live and couldn't quite remember my password. After attempting several times the game reported that I was locked out of my account. I went through the password reset utility to ultimately get the same issue. I have submitted an account reset request with no response what-so-ever. I am just trying to resolve this issue so when I need to use my Hotmail I can actually use it. I have plenty of evidence that it is indeed my account, I'm just frustrated because every venue I have tried to go through has looped me back to this page telling me to answer a security question  that I apparently cant spell the same way I once did. I just want access to my Xbox Live account so I can link my newly purchase Windows Live game to it as well. I have both the numbers given by the reset form and the call to xbox live support. This is actually what they suggested to resolve my issues and hope that I can get some help soon. Thanks in advance. 
    Monday, July 11, 2011 11:02 PM

All replies

  • To clarify I turned that request in and have absolutely no way of looking on the progress because every support forum asks for a log in. Perhaps if someone could supply a location on live.com for me to use the code for my form then perhaps I can get somewhere. I'm just getting confused and agitated due to the nature of this never-ending loop back to "Reset Your Password" links...
    Monday, July 11, 2011 11:05 PM
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    Thursday, July 21, 2011 9:15 PM