Thank you for you’re prompt input, however, I’ve done all that you have provided with no resolution. Please note that I am at my technical limit right now. Simply put, If Microsoft wants me to subscribe to Onecare (which by the way I do like very much) then why do I have to go through so much trouble to get it to work? It is just not worth the time and aggravation.
I switch from Trend Micro because of a virus I had that Trend could not correct. Onecare did and I particularly like the maintenance features such as auto tune up and backup.
It’s ashame Onecare wasn’t designed for non tech people such as myself. 