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An error has prevented OneCare from installing a required update RRS feed

  • Question

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    47 days into the trial version. All was quite well until today. Followed all instructions to the point on uninstalling and doing a reinstall. Still no update. Any comments please?
    Monday, August 4, 2008 11:39 PM

Answers

  • Actually One Care is designed for ease of use and to run with a minimum of user intervention. Unfortunately One Care is so tightly integrated into Windows that a damaged or missing file or service which can go unnoticed in Windows will manifest itself as a One Care error or cause a One Care module to malfunction. I still recommend a support contact for what might be a fairly easy fix.

     

    Tuesday, August 5, 2008 1:21 AM
    Moderator

All replies

  • See this post to resolve One Care update issues - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2  You might also go to Windows Update and scan for updates. If there are any updates marked critical or important install them. If installing the updates fails the issue can be resolved at the Microsoft Update Solution Center - http://support.microsoft.com/gp/wusupport#tab0  If you are unable to resolve the update issue I suggest contacting support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Monday, August 4, 2008 11:50 PM
    Moderator
  • Thank you for you’re prompt input, however, I’ve done all that you have provided with no resolution. Please note that I am at my technical limit right now. Simply put, If Microsoft wants me to subscribe to Onecare (which by the way I do like very much) then why do I have to go through so much trouble to get it to work? It is just not worth the time and aggravation.

    I switch from Trend Micro because of a virus I had that Trend could not correct. Onecare did and I particularly like the maintenance features such as auto tune up and backup.

    It’s ashame Onecare wasn’t designed for non tech people such as myself.

    Tuesday, August 5, 2008 12:25 AM
  • Actually One Care is designed for ease of use and to run with a minimum of user intervention. Unfortunately One Care is so tightly integrated into Windows that a damaged or missing file or service which can go unnoticed in Windows will manifest itself as a One Care error or cause a One Care module to malfunction. I still recommend a support contact for what might be a fairly easy fix.

     

    Tuesday, August 5, 2008 1:21 AM
    Moderator