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'Windows 7, Build 7600, This copy of Windows is not genuine' message, desktop blacked out - 4 mo. old Gateway PC - Please help! RRS feed

  • Question

  • I bought a new Gateway SX2840-01 PC with OS Windows 7 Home Premium 64-bit already installed four months ago and it has been running great until this morning, when I brought the machine out of sleep mode and was greeted with a blackened desktop and a window telling me "Your computer might be running a counterfeit copy of Windows" with the options of "Get Genuine Now" or "Ask Me Later".  I chose the latter and then found the message "Windows 7, Build 7600, This copy of Windows is not genuine" right above the taskbar on the bottom right of the screen.  I restarted the machine and this message disappeared but now it is back and I've been reading through these threads to learn what to do next.  I seem to have full functionality, just this message that W7 "is not genuine".  I gathered from the other threads that I need to run the diagnostic report from the links given, so here's what I got after doing that.  What do I do next?  Any help resolving this would be greatly appreciated!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9615031E-E160-4C60-9604-8C414FFC131B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9615031E-E160-4C60-9604-8C414FFC131B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2217033569-553621403-555456545</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2840</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20091126000000.000000+000</Date></BIOS><HWID>1EBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5400EFF0CC29D86</Val><Hash>NZLaS6TcntnOYsHcbzoZIgOUwKo=</Hash><Pid>89388-707-4015704-65315</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 5:26:2010 08:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAIAAQABAAEAAAABAAAAAQABAAEAonZuCSB1BQvGsPyRtjkGh/qQXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC1804
      FACP            ACRSYS        FACP1804
      HPET            ACRSYS        OEMHPET
      MCFG            ACRSYS        OEMMCFG
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB1804
      GSCI            ACRSYS        GMCHSCI
      AWMI            ACRSYS        OEMB1804
      SSDT            DpgPmm        CpuPm

     

     

    Thursday, July 15, 2010 3:14 AM

Answers

  • Hello lophius,

    Your mgadiag report is reporting the following error message:

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Searching the forum for identical error messages brings up eight hits.  None of the posters in these eight hits has reported that the fixes suggested in the forum worked.

    My recommendation would be to Go Directly To Free WGA Support at this link:  http://go.microsoft.com/fwlink/?linkid=52029

     


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, July 15, 2010 3:48 AM

All replies

  • Hello lophius,

    Your mgadiag report is reporting the following error message:

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Searching the forum for identical error messages brings up eight hits.  None of the posters in these eight hits has reported that the fixes suggested in the forum worked.

    My recommendation would be to Go Directly To Free WGA Support at this link:  http://go.microsoft.com/fwlink/?linkid=52029

     


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, July 15, 2010 3:48 AM
  • Okay...thanks for the reply but for the past 5 hours that link has had this message:

     

    Error:
    Our system is not responding right now. We apologize for the inconvenience. Our technical team has been alerted and is working on resolving the problem.

    To get support, use one of the following options:

    * Click the back button and try a different support option.* Click the back button and try to continue in a few minutes.-
    * Call 1-800-MICROSOFT (1-800-642-7676).
    Friday, July 16, 2010 1:56 AM
  • I called 1-800-MICROSOFT and after going through the prompts, I'm basically directed to call Gateway or pay Microsoft for help.  What the ____?!?  This is an out-of-the box, brand new computer, mfg. date 12/21/09 with a Windows 7 Home Premium 64-bit OS that has been running beautifully since March at purchase and now this!  I followed all prompts when I set the machine up.....definitely DID NOT gloss over any entry of a product key.  When I go to Control Panel > System and Security > System and look at Windows activation, it says "status not available" and "product ID: not available."  Any of you kind folks have any other ideas?!?  Any chance in ____ of getting someone with a heartbeat to help with this at MS?  How could W7 loaded onto a brand new, out-of-the-box machine not be "genuine Windows 7"?
    Friday, July 16, 2010 2:10 AM
  • Friday, July 16, 2010 5:52 PM
  • i have the same problem with my Gateway laptop, bought recently.  followed that link above, and was redirected to "please contact our dedicated Genuine Advantage Team at 866-530-6599. They are open 24 hours a day, 7 days a week."  called them, and got referred to MS customer service at 800-936-5700--unfortunately they're not open right now.  according to the guy, you're supposed to have activated Windows within a certain period of time after first use.


    Saturday, July 24, 2010 11:09 PM
  • Hello Lukie Dragon,

    Please do not piggyback on other people's posts.

    Please start your own by clicking on the "Ask A Question" link at the top of the page.

    Thanx!


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 26, 2010 1:26 PM