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Windows Vista TM Build 6002 This Copy Of Windows Is Not Genuine RRS feed

  • Question

  • I have also been experiencing the same problem after successfully running Vista from virtual launch. I get the exact same message and my last update was performed on the 14 March 2010. I have been in contact with Microsoft via email and some "expert" named Judy Wu! This has proved about as much use as a chocolate fireguard. She eventually gave up and refered me to Microsoft help.

    Just a coule of things that may be worthy of mention, my last update from the 14/03/10 coincided with Vista refusing to update. Before you all shout " just delete the update" It is one of those beautiful patches that Microsoft send which cannot be removed! I have a sneaking suspicion that it could be this patch that is responsible or, it could just be total coincidence. After all, Mr Gates would never c**p in his own back yard....would he?

    I am just about resigned to paying someone to format my machine, and start afresh. I feel made to look cheap and humiliated as anyone using my P.C. can clearly see the message displayed in the bottom right hand corner of the screen. I, for one have never purchased illegal software, downloaded dodgy patches or, succumbed to cheating.

    I am now considered unclean and untrustworhty because Microsoft cannot (Or don't want to) correct the problem. Three sarcastic cheers to Microsoft!

    Thursday, June 3, 2010 7:21 PM

Answers

  • "Big Boris" wrote in message news:79ed38a4-94bc-4f09-8692-5d4afbf02c8b...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-PB3JF-2CX3R-8K22Q
    Windows Product Key Hash: 2Dd+O3rE2319PuDRz8/R0Cez4AU=
    Windows Product ID: 89587-OEM-7347617-47401
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {9B1EE46C-4881-4820-90FB-A86433B44E5B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Excel 2007 - 108 Invalid VLK
    Microsoft Office PowerPoint 2007 - 108 Invalid VLK
    Microsoft Office Word 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B1EE46C-4881-4820-90FB-A86433B44E5B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8K22Q</PKey><PID>89587-OEM-7347617-47401</PID><PIDType>3</PIDType><SID>S-1-5-21-91331218-2522900807-569111341</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7250</Model></SYSTEM><BIOS><Manufacturer>MS-7250</Manufacturer><Version>V1.7</Version><SMBIOSVersion major="2" minor="5"/><Date>20070517000000.000000+000</Date></BIOS><HWID>71313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89385-707-4159871-63947</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0018-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office PowerPoint 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89400-707-4159871-63571</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63241</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJTyVKTkwPm6UJIAnqOMk/L0qPn+S0hTyPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A M I         OEMAPIC
      FACP            A M I         OEMFACP
      HPET            A M I         OEMHPET0
      MCFG            A M I         OEMMCFG
      OEMB            A M I         AMI_OEM


    Your Software Licensing Service is not running - this can be the result of malware!
    You have a Volume License installed for Office - and someone has used a KeyGen to generate a not-issued key for it. That problem will remain after we've fixed your Windows problems, but you will need to either use a legal Volume Key, or uninstall Office, and install whatever legal version of an office app you require.
     
    To get your Software Licensing Service running:-
    click on Start
    type
    SERVICES.MSC
    hit the Enter key
    In the Service Control panel, look for the Software Licensing Service entry,and right-click on it.
    Select Properties.
    In the properties window, make sure that the Startup type is set to Automatic, and click on Apply, and then click on Start - if there's an error, report back with the EXACT message.
    if it starts OK, try Validating Windows, then produce another MGADiag report, and post that in your reply.
     
    HTH
    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 6, 2010 1:12 PM
    Moderator
  • Hello Big Boris,

      As Noel has stated, the problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service as Noel has outlined. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

     

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

                                              i.    Login to Vista in Normal Mode (not safe mode)

                                            ii.    Launch an Internet Browser

                                           iii.    Type: %windir%\system32\ in the browser's address field

                                           iv.    Scroll down till you find the file cmd.exe

                                            v.    Right-click the file and select 'Run as Administrator'

                                           vi.    In the CMD window, type: sfc /scannow

                                          vii.    Reboot twice and see if that resolves the issue.

     

    b.    repairing Windows using System Restore:

                                              i.    Reboot Vista into Safe Mode

                                            ii.    Click the ‘Start’ button

                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key

                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

                                            v.    Click the "Next" button.

                                           vi.    Reboot back into Normal mode

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

     

    Thank you,


    Darin MS
    Tuesday, June 8, 2010 9:25 PM

All replies

  • Hello Big Boris,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/588b9e62-e41b-4147-870c-e2f0754920e6.

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,


    Darin MS
    Thursday, June 3, 2010 7:48 PM
  • I get the same error and I can't get my taskbar or pass the sign in page. My copy of windows is legitimate, I don't understand why I am getting this after trying to do the SP2 update. Please advise.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CR9VC-6V7TW-JRXTJ
    Windows Product Key Hash: G2+QE7t3heP056SV4wxebA1S/mo=
    Windows Product ID: 89580-487-8262593-71795
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {9194CC98-9473-4F9E-8D71-9A0B81A3C8AB}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x0
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9194CC98-9473-4F9E-8D71-9A0B81A3C8AB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JRXTJ</PKey><PID>89580-487-8262593-71795</PID><PIDType>5</PIDType><SID>S-1-5-21-329068152-1035525444-682003330</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.5</Version><SMBIOSVersion major="2" minor="5"/><Date>20070914000000.000000+000</Date></BIOS><HWID>840C3007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>77CC938BFC8326A</Val><Hash>WOlj2MxocKKYCF8dWp+AIm3x0I4=</Hash><Pid>84889-309-8388503-63156</Pid><PidType>10</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAIABAABAAEAAQACAAAAAgABAAEAJJREIPhx+b3ye7ZZZP6I/RiqZIby9EQl6cigJaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   FX09   
      FACP DELL   FX09   
      HPET DELL   FX09   
      MCFG DELL   FX09   
      SLIC DELL   FX09   
      OSFR DELL   FX09   
      SSDT PmRef CpuPm


    Friday, June 4, 2010 6:23 AM
  • "AmyyyH" wrote in message news:fedf3e12-9105-4526-bc0d-2810c0829793...
    I get the same error and I can't get my taskbar or pass the sign in page. My copy of windows is legitimate, I don't understand why I am getting this after trying to do the SP2 update. Please advise.
     
    Please post your report to a NEW thread - it helps to keep some sense in the discussions!
    Thanks
    Noel

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 4, 2010 7:12 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-PB3JF-2CX3R-8K22Q
    Windows Product Key Hash: 2Dd+O3rE2319PuDRz8/R0Cez4AU=
    Windows Product ID: 89587-OEM-7347617-47401
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {9B1EE46C-4881-4820-90FB-A86433B44E5B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Excel 2007 - 108 Invalid VLK
    Microsoft Office PowerPoint 2007 - 108 Invalid VLK
    Microsoft Office Word 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B1EE46C-4881-4820-90FB-A86433B44E5B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8K22Q</PKey><PID>89587-OEM-7347617-47401</PID><PIDType>3</PIDType><SID>S-1-5-21-91331218-2522900807-569111341</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7250</Model></SYSTEM><BIOS><Manufacturer>MS-7250</Manufacturer><Version>V1.7</Version><SMBIOSVersion major="2" minor="5"/><Date>20070517000000.000000+000</Date></BIOS><HWID>71313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89385-707-4159871-63947</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0018-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office PowerPoint 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89400-707-4159871-63571</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63241</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJTyVKTkwPm6UJIAnqOMk/L0qPn+S0hTyPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A M I         OEMAPIC
      FACP            A M I         OEMFACP
      HPET            A M I         OEMHPET0
      MCFG            A M I         OEMMCFG
      OEMB            A M I         AMI_OEM


    Sunday, June 6, 2010 10:45 AM
  • "Big Boris" wrote in message news:79ed38a4-94bc-4f09-8692-5d4afbf02c8b...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-PB3JF-2CX3R-8K22Q
    Windows Product Key Hash: 2Dd+O3rE2319PuDRz8/R0Cez4AU=
    Windows Product ID: 89587-OEM-7347617-47401
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {9B1EE46C-4881-4820-90FB-A86433B44E5B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Excel 2007 - 108 Invalid VLK
    Microsoft Office PowerPoint 2007 - 108 Invalid VLK
    Microsoft Office Word 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B1EE46C-4881-4820-90FB-A86433B44E5B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8K22Q</PKey><PID>89587-OEM-7347617-47401</PID><PIDType>3</PIDType><SID>S-1-5-21-91331218-2522900807-569111341</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7250</Model></SYSTEM><BIOS><Manufacturer>MS-7250</Manufacturer><Version>V1.7</Version><SMBIOSVersion major="2" minor="5"/><Date>20070517000000.000000+000</Date></BIOS><HWID>71313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89385-707-4159871-63947</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0018-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office PowerPoint 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89400-707-4159871-63571</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63241</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJTyVKTkwPm6UJIAnqOMk/L0qPn+S0hTyPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A M I         OEMAPIC
      FACP            A M I         OEMFACP
      HPET            A M I         OEMHPET0
      MCFG            A M I         OEMMCFG
      OEMB            A M I         AMI_OEM


    Your Software Licensing Service is not running - this can be the result of malware!
    You have a Volume License installed for Office - and someone has used a KeyGen to generate a not-issued key for it. That problem will remain after we've fixed your Windows problems, but you will need to either use a legal Volume Key, or uninstall Office, and install whatever legal version of an office app you require.
     
    To get your Software Licensing Service running:-
    click on Start
    type
    SERVICES.MSC
    hit the Enter key
    In the Service Control panel, look for the Software Licensing Service entry,and right-click on it.
    Select Properties.
    In the properties window, make sure that the Startup type is set to Automatic, and click on Apply, and then click on Start - if there's an error, report back with the EXACT message.
    if it starts OK, try Validating Windows, then produce another MGADiag report, and post that in your reply.
     
    HTH
    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 6, 2010 1:12 PM
    Moderator
  • Hello Big Boris,

      As Noel has stated, the problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service as Noel has outlined. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

     

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

                                              i.    Login to Vista in Normal Mode (not safe mode)

                                            ii.    Launch an Internet Browser

                                           iii.    Type: %windir%\system32\ in the browser's address field

                                           iv.    Scroll down till you find the file cmd.exe

                                            v.    Right-click the file and select 'Run as Administrator'

                                           vi.    In the CMD window, type: sfc /scannow

                                          vii.    Reboot twice and see if that resolves the issue.

     

    b.    repairing Windows using System Restore:

                                              i.    Reboot Vista into Safe Mode

                                            ii.    Click the ‘Start’ button

                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key

                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

                                            v.    Click the "Next" button.

                                           vi.    Reboot back into Normal mode

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

     

    Thank you,


    Darin MS
    Tuesday, June 8, 2010 9:25 PM
  • (NOTE FROM Darin MS: Big Bioris created a new thread to post the below reply.  We like to have all replys in the same thread However, for some odd reason, the Forums would not allowing me to merge the two threads. So instead, I deleted the new thread and re-posted his reply here)

     

    Reply from Big Boris-----------------------------------------------------------

    Hi Guys,

    Thanks for taking the time to reply.

    I will get around to trying your suggestions at the week-end and will report back.

    Thanks once again.


    Darin MS
    Thursday, June 10, 2010 7:09 PM
  • Hi Noel,

     

    Tried the above but the "apply" button is 'greyed out' and when I hit start, it just attempts to start but then stops!...............Now what?

    Monday, June 14, 2010 8:55 PM