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OneCare Activation RRS feed

  • Question

  • I just purchased the Windows Live OneCare. However, I was under the impression that this comes with 1 full year of coverage. I get a message saying that the protection is scheduled to end in 15 days. I put in the product code from the package, but that is not recognized.  HELP!!!

    Sunday, May 18, 2008 4:15 AM

Answers

  • Look at the product key carefully, preferably with a magnifier. It is easy to mistake a number for a letter or letter for a number.

     

    Sunday, May 18, 2008 4:30 AM
    Moderator

All replies

  • Look at the product key carefully, preferably with a magnifier. It is easy to mistake a number for a letter or letter for a number.

     

    Sunday, May 18, 2008 4:30 AM
    Moderator
  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

     

    Monday, May 19, 2008 1:28 PM
    Moderator