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Office 2003/2007 WGA issues RRS feed

  • Question

  • Hi all

    I recently purchased a second hand computer with Office 2003.  Lo and behold, a month later the WGA system tray pops up and tells me that the Office 2003 is not genuine.

    I wasn't entirely surprised, so I just shrugged it off and popped onto eBay and bought Office 2007 Professional.  I removed all the Office 2003 I could find in the add/remove programs section in my control panel, then installed my Office 2007 Professional.

    Problem is, the WGA tray icon doesn't go away.  I click the validation link, and it says validated, but the system tray icon still won't go away.

    I tried the method of deleting the C:\Windows\System32\LegitCheckControl.dll listed here:

    http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/7ddfa545-6dd9-4454-9a29-6ef2971556f1/

    But the same problems occurs.

    I have run the MGA diagnostic tool, and here are the results for Office:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    The eBay bought Office 2007 Professional came sealed with the product key on the back of the media holder.  The CDs, booklets, and product key sticker all appear to be genuine to me.  I am not cluey at all with regards to programming, but I figured perhaps there were remnants of the 2003 install that I didn't completely zap before installing the 2007 package.

    Could anyone shed some light on this?

    • Moved by Stephen Holm Monday, March 16, 2009 5:16 PM (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Office Genuine Advantage Validation Issues (Office))
    Monday, March 16, 2009 12:57 AM

Answers

  • Note to mods:  Please move to OGA forum.

    Hello Zeddicus,

    Hi TasmaniaShop,

    Unfortunately, the installation of Office 2007 Pro Plus on your computer is nongenuine.  Please refer to this snippet of the report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Here is a breakdown of the results.

    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Office Professional Plus 2007 is a Volume Licensing edition of Office 2007 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short.  In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official, valid Product Key issued by Microsoft.

    Office 2007 Pro Plus http://office.microsoft.com/en-us/suites/FX101674101033.aspx is a superset of Office Pro 2007 tailored to corporate environments and has two programs that Pro does not, Communicator 2007 and InfoPath 2007.  Because of its corporate orientation Pro Plus leaves out Business Contact Manager.  In the US and UK it also leaves out Accounting Express; in other markets, Accounting Express is not part of either suite.  Office 2007 Pro Plus is only available thru Volume Licenses and is not sold at retail or in the retail packaging that you have:  http://office.microsoft.com/en-us/suites/FX101754511033.aspx

    You can confirm this by checking to see if you have Communicator 2007 and InfoPath 2007 installed.  (Or if not presently installed, were they on the list of programs available to be installed during Setup.)  And of course your box label would say "Outlook with Business Contact Manager" but there is no BCM available to be installed with Pro Plus.  That confirms that regardless of what the labels on the box and CD say, the CDs provided really have the "bits" for Pro Plus.

    Speaking of your CD, have a very close look at it and see if the hologram is actually embedded within the plastic of the CD, or is it a very thin label affixed to the top surface of the CD.  If a label, that would be yet another indicator of a counterfeit.  However, even CDs with holograms that are embedded can still be counterfeit, because there were reports that the plants that were making the real CDs during regular working hours were also making counterfeits after hours!  http://www.microsoft.com/presspass/press/2007/jul07/07-24CounterfeitingSyndicatePR.mspx  and http://www.chinalawandpractice.com/Article/1690154/Channel/9938/LARGEST-ANTI-COUNTERFEITING-RAID-EVER-TARGETS-FAKE-MICROSOFT-PRODUCTS.html

    Please visit this Microsoft site to get detailed info on how to spot counterfeit Office software:  http://www.microsoft.com/resources/howtotell/office/default.aspx?displaylang=en

    IMO your first course of action should be to contact the eBay seller of Office 2007 and inform them that you will be returning your software for a full refund because it is pirated software.  (Hopefully you paid with PayPal or a Credit Card.)  You might want to send them a link to this post.  As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys.  DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once, and with people (unlike stocks!!!) past performance is a very good indicator of future performance.

    Once you have received your refund, please purchase your Office software from a name-brand, reputable local or online store.  Sadly, a huge percentage of Microsoft software sold at "auctions sites" is counterfeit.

    An alternate course of action is to submit a piracy report to Microsoft and send them your materials (the CDs, the packaging, etc).  If the materials are deemed to be "high quality," you may qualify for free replacements from Microsoft under the Genuine Office Complimentary Offer.  Please see the info at the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EEPAC

    By the way, your situation is very similar to three other recent posters':

    http://social.microsoft.com/Forums/en-US/genuineoffice/thread/155acfc6-ad16-4b78-8a46-33df357a642d

    and

    http://social.microsoft.com/Forums/en-US/genuineoffice/thread/022f5f8f-6ae5-4da5-883e-229156a5bc4f

    and 

    http://social.microsoft.com/Forums/en-US/genuineoffice/thread/7bce4083-9927-403f-98eb-6029a6f175d7

    Good Luck!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Monday, March 16, 2009 5:15 PM
    Monday, March 16, 2009 2:59 PM