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0xc004c003 Error message RRS feed

  • Question

  • I tried to validate my copy of Windows 7 Ultimate online after a major rebuild of my PC.

    The key was blocked and a message came up saying "0xc004c003 This key is already in use" Now that will have been because I changed the motherboard, am I right?

    However, I believe that retail versions are able to be installed on any PC provided that only one PC at a time. Please clarify.

    Here is the diagnostic report..

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PBH3R-RJMXP-P3MGX
    Windows Product Key Hash: P0ThUhW3J06kAi9WCGp+DbkdIp0=
    Windows Product ID: 00426-069-3226843-86393
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {490116F6-C4D5-4514-9050-2238AB382CE7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{490116F6-C4D5-4514-9050-2238AB382CE7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P3MGX</PKey><PID>00426-069-3226843-86393</PID><PIDType>5</PIDType><SID>S-1-5-21-3368917024-2284253291-1617748336</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0701   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110510000000.000000+000</Date></BIOS><HWID>92EF3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-069-322684-00-2057-7601.0000-2122012
    Installation ID: 004901176022755803870541877494707996634436144502648060
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P3MGX
    License Status: Initial grace period
    Time remaining: 43140 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 30/07/2012 17:41:55

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEAonaYSlBq3goMVG4dqn8YsPokbnmmTuSu6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   051011  APIC1026
      FACP   051011  FACP1026
      HPET   051011  OEMHPET
      MCFG   051011  OEMMCFG
      OEMB   051011  OEMB1026
      DMAR   AMI  OEMDMAR
      ASPT   051011  PerfTune
      OSFR   051011  OEMOSFR
      SSDT   DpgPmm  CpuPm

    Monday, July 30, 2012 7:02 PM

Answers

  • In your case, yes.  One can tell.  You are using an MSDN product key as indicated by the distribution channel ID (the "069" in the product ID).  

    Windows Product ID: 00426-069-3226843-86393

    Assuming you are an MSDN subscriber then all is well.  However, if you purchased a retail box with this product key (*****-*****-PBH3R-RJMXP-P3MGX) in it then you were scammed and sold a counterfeit copy of Windows.  MSDN product keys are not packaged in retail boxes.  They are distributed to subscribers online and may not be resold.  Most of the offerings on eBay and the Amazon Marketplace and most any site in which individuals sell "retail" copies of Windows 7 are Chinese-made counterfeits using illegally obtained MSDN product keys.  Since individuals are not in the Microsoft distribution channels anything sold by an individual on one of these sites is likely a Chinese-made fake.  The Chinese fakes are very authentic looking.  Microsoft blocks these MSDN product keys once they become aware of the abuse.   The key is genuine but may only be valid for the MSDN subscriber to whom it was issued.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.


    Monday, July 30, 2012 9:06 PM
    Answerer
  • You're welcome.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    • Marked as answer by bigpapanoodle Sunday, August 12, 2012 10:58 AM
    Monday, July 30, 2012 9:51 PM
    Answerer

All replies

  • Retail versions standard licenses are transferrable to a new mobo.  Retail upgrade licenses are transferrable if the license upgraded from is also transferrable.  If you are using a standard (aka "full") license then use phone activation.

    Activate by phone.  http://technet.microsoft.com/en-us/library/cc736912(WS.10).aspx

    Or Click Start and type "slui.exe 4".


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Monday, July 30, 2012 8:07 PM
    Answerer
  • Is one able to tell from the diagnostic report if all is legit?
    Monday, July 30, 2012 8:45 PM
  • In your case, yes.  One can tell.  You are using an MSDN product key as indicated by the distribution channel ID (the "069" in the product ID).  

    Windows Product ID: 00426-069-3226843-86393

    Assuming you are an MSDN subscriber then all is well.  However, if you purchased a retail box with this product key (*****-*****-PBH3R-RJMXP-P3MGX) in it then you were scammed and sold a counterfeit copy of Windows.  MSDN product keys are not packaged in retail boxes.  They are distributed to subscribers online and may not be resold.  Most of the offerings on eBay and the Amazon Marketplace and most any site in which individuals sell "retail" copies of Windows 7 are Chinese-made counterfeits using illegally obtained MSDN product keys.  Since individuals are not in the Microsoft distribution channels anything sold by an individual on one of these sites is likely a Chinese-made fake.  The Chinese fakes are very authentic looking.  Microsoft blocks these MSDN product keys once they become aware of the abuse.   The key is genuine but may only be valid for the MSDN subscriber to whom it was issued.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.


    Monday, July 30, 2012 9:06 PM
    Answerer
  • Many thanks for your much valued advice.

    Monday, July 30, 2012 9:43 PM
  • You're welcome.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    • Marked as answer by bigpapanoodle Sunday, August 12, 2012 10:58 AM
    Monday, July 30, 2012 9:51 PM
    Answerer
  • Hi again, with thanks to the valuable help that I received here I returned my counterfeit copy to Microsoft. I can expect a replacement within a few weeks.

    Does Microsoft ever follow up the information that is provided?

    I ask because I see that the Ebay seller continues to sell copies of Win7 Ultimate from at least 4, yes FOUR different user IDs. I have warned the buyers about their purchase possibly being counterfeit and I now have a significant success rate in getting their money back.

    Thursday, September 27, 2012 10:03 AM
  • Yes, they follow up.  However, they do not share with you what actions they take.  Did you also file a complaint with eBay?  They also take action.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Thursday, September 27, 2012 11:41 AM
    Answerer
  • I have successfully lodged a dispute with Ebay and managed to get my money back on the item. I continually complain to Ebay about the seller's other similar items. The items keep on selling. 
    Thursday, September 27, 2012 11:49 AM
  • Then they will do their work.  I imagine there are many steps to ensure the seller's rights have been observed.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Thursday, September 27, 2012 12:35 PM
    Answerer