Answered by:
0xc004c003 Error message

Question
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I tried to validate my copy of Windows 7 Ultimate online after a major rebuild of my PC.
The key was blocked and a message came up saying "0xc004c003 This key is already in use" Now that will have been because I changed the motherboard, am I right?
However, I believe that retail versions are able to be installed on any PC provided that only one PC at a time. Please clarify.
Here is the diagnostic report..
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PBH3R-RJMXP-P3MGX
Windows Product Key Hash: P0ThUhW3J06kAi9WCGp+DbkdIp0=
Windows Product ID: 00426-069-3226843-86393
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {490116F6-C4D5-4514-9050-2238AB382CE7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{490116F6-C4D5-4514-9050-2238AB382CE7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P3MGX</PKey><PID>00426-069-3226843-86393</PID><PIDType>5</PIDType><SID>S-1-5-21-3368917024-2284253291-1617748336</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0701 </Version><SMBIOSVersion major="2" minor="5"/><Date>20110510000000.000000+000</Date></BIOS><HWID>92EF3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-069-322684-00-2057-7601.0000-2122012
Installation ID: 004901176022755803870541877494707996634436144502648060
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P3MGX
License Status: Initial grace period
Time remaining: 43140 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 30/07/2012 17:41:55Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEAonaYSlBq3goMVG4dqn8YsPokbnmmTuSu6oI=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 051011 APIC1026
FACP 051011 FACP1026
HPET 051011 OEMHPET
MCFG 051011 OEMMCFG
OEMB 051011 OEMB1026
DMAR AMI OEMDMAR
ASPT 051011 PerfTune
OSFR 051011 OEMOSFR
SSDT DpgPmm CpuPmMonday, July 30, 2012 7:02 PM
Answers
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In your case, yes. One can tell. You are using an MSDN product key as indicated by the distribution channel ID (the "069" in the product ID).
Windows Product ID: 00426-069-3226843-86393
Assuming you are an MSDN subscriber then all is well. However, if you purchased a retail box with this product key (*****-*****-PBH3R-RJMXP-P3MGX) in it then you were scammed and sold a counterfeit copy of Windows. MSDN product keys are not packaged in retail boxes. They are distributed to subscribers online and may not be resold. Most of the offerings on eBay and the Amazon Marketplace and most any site in which individuals sell "retail" copies of Windows 7 are Chinese-made counterfeits using illegally obtained MSDN product keys. Since individuals are not in the Microsoft distribution channels anything sold by an individual on one of these sites is likely a Chinese-made fake. The Chinese fakes are very authentic looking. Microsoft blocks these MSDN product keys once they become aware of the abuse. The key is genuine but may only be valid for the MSDN subscriber to whom it was issued.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
- Edited by CbarnhorstEditor Monday, July 30, 2012 9:07 PM
- Proposed as answer by Noel D PatonModerator Tuesday, July 31, 2012 7:44 AM
- Marked as answer by Noel D PatonModerator Tuesday, August 7, 2012 5:59 AM
Monday, July 30, 2012 9:06 PMAnswerer -
You're welcome.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
- Marked as answer by bigpapanoodle Sunday, August 12, 2012 10:58 AM
Monday, July 30, 2012 9:51 PMAnswerer
All replies
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Retail versions standard licenses are transferrable to a new mobo. Retail upgrade licenses are transferrable if the license upgraded from is also transferrable. If you are using a standard (aka "full") license then use phone activation.
Activate by phone. http://technet.microsoft.com/en-us/library/cc736912(WS.10).aspx
Or Click Start and type "slui.exe 4".
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
- Proposed as answer by Noel D PatonModerator Tuesday, July 31, 2012 7:44 AM
Monday, July 30, 2012 8:07 PMAnswerer -
Is one able to tell from the diagnostic report if all is legit?Monday, July 30, 2012 8:45 PM
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In your case, yes. One can tell. You are using an MSDN product key as indicated by the distribution channel ID (the "069" in the product ID).
Windows Product ID: 00426-069-3226843-86393
Assuming you are an MSDN subscriber then all is well. However, if you purchased a retail box with this product key (*****-*****-PBH3R-RJMXP-P3MGX) in it then you were scammed and sold a counterfeit copy of Windows. MSDN product keys are not packaged in retail boxes. They are distributed to subscribers online and may not be resold. Most of the offerings on eBay and the Amazon Marketplace and most any site in which individuals sell "retail" copies of Windows 7 are Chinese-made counterfeits using illegally obtained MSDN product keys. Since individuals are not in the Microsoft distribution channels anything sold by an individual on one of these sites is likely a Chinese-made fake. The Chinese fakes are very authentic looking. Microsoft blocks these MSDN product keys once they become aware of the abuse. The key is genuine but may only be valid for the MSDN subscriber to whom it was issued.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
- Edited by CbarnhorstEditor Monday, July 30, 2012 9:07 PM
- Proposed as answer by Noel D PatonModerator Tuesday, July 31, 2012 7:44 AM
- Marked as answer by Noel D PatonModerator Tuesday, August 7, 2012 5:59 AM
Monday, July 30, 2012 9:06 PMAnswerer -
Many thanks for your much valued advice.
Monday, July 30, 2012 9:43 PM -
You're welcome.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
- Marked as answer by bigpapanoodle Sunday, August 12, 2012 10:58 AM
Monday, July 30, 2012 9:51 PMAnswerer -
Hi again, with thanks to the valuable help that I received here I returned my counterfeit copy to Microsoft. I can expect a replacement within a few weeks.
Does Microsoft ever follow up the information that is provided?
I ask because I see that the Ebay seller continues to sell copies of Win7 Ultimate from at least 4, yes FOUR different user IDs. I have warned the buyers about their purchase possibly being counterfeit and I now have a significant success rate in getting their money back.
Thursday, September 27, 2012 10:03 AM -
Yes, they follow up. However, they do not share with you what actions they take. Did you also file a complaint with eBay? They also take action.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
Thursday, September 27, 2012 11:41 AMAnswerer -
I have successfully lodged a dispute with Ebay and managed to get my money back on the item. I continually complain to Ebay about the seller's other similar items. The items keep on selling.Thursday, September 27, 2012 11:49 AM
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Then they will do their work. I imagine there are many steps to ensure the seller's rights have been observed.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
Thursday, September 27, 2012 12:35 PMAnswerer