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Unable to download the save to PDF for Office Home/Student RRS feed

  • Question

  • The validation routine accepts that I have Office Home/Student 2007, however, it doesn't allow me to download the "save to PDF" add-in because I don't have Office Small Business 2003. Why? What does that got to do with it?
    Monday, February 5, 2007 3:38 PM

Answers

  • Hi Sam,

    You are correct, Office Small Business Edition 2003 should not be a gating factor in downloading the 'save to PDF' feature.  If you would like to run our diagnostic tool and paste the results here, I would be happy to take a look at it and see how we can get your issue resolved.

    The steps are as follows:

    1)      Logon to the PC that is experiencing the notifications as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.

    6)      Reply back to this post and PASTE the results.

     

    Thanks,
    Michelle

     

    Monday, February 5, 2007 6:26 PM
  • Hi Sam,

    Thanks for the diagnostic output.  It did confirm that the Office 2003 Small Business Edition is the product that is not passing validation.  Your installation of Microsoft Office FrontPage 2003 and the Microsoft Office 2007 Home and Student Edition have passed validation.

    You will want to go ahead and uninstall the Office 2003 Small Business Edition.  It should not impact your Office 2007 Home and Student installation...but have your CD handy just in case.  There are a few overlapping applications (Word, Excel, etc), but I believe the 2007 install should have marked the files appropriately.  However...it's always better to be safe vs. sorry. 

    Once you remove Office 2003 Small Business Edition, go to http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en and validate (or try to obtain the 'save to PDF' download again).

    Let me know how this works out!

    Thanks,
    Michelle

    Monday, February 5, 2007 11:39 PM

All replies

  • Hi Sam,

    You are correct, Office Small Business Edition 2003 should not be a gating factor in downloading the 'save to PDF' feature.  If you would like to run our diagnostic tool and paste the results here, I would be happy to take a look at it and see how we can get your issue resolved.

    The steps are as follows:

    1)      Logon to the PC that is experiencing the notifications as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.

    6)      Reply back to this post and PASTE the results.

     

    Thanks,
    Michelle

     

    Monday, February 5, 2007 6:26 PM
  • The details of that scan are below. I think this Small Business Office 2003 trial came preloaded with my Dell laptop. I  tried to uninstall it, but I aborted it because I was worried that it would mess up my Office 2007 install (which gave me problems during installation--but it finally installed). Do you know if it's safe to remove Small Business Office 2003 trial while having Office 2007 installed?

    Here are the details:

     

    ===

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: c1bb372c-5631-4d72-87ad-f4843929fae0
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c1bb372c-5631-4d72-87ad-f4843929fae0</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-1900414439-3548512429-3916932455</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1501 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.4.0    </Version><SMBIOSVersion major="2" minor="4"/><Date>20061114000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3F9134E70184206C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron 1501</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>910AD616D5815F3</Val><Hash>Q3QoMwZY6Sx6L8uEyjhpxN+ko24=</Hash><Pid>72079-761-2517283-55345</Pid><PidType>1</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B8202670BCBB70A</Val><Hash>LEw+qZ2s3gNXyQxpFnZE1AYxtVg=</Hash><Pid>81602-901-9479436-68278</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    ====

    Monday, February 5, 2007 6:57 PM
  • Hi Sam,

    Thanks for the diagnostic output.  It did confirm that the Office 2003 Small Business Edition is the product that is not passing validation.  Your installation of Microsoft Office FrontPage 2003 and the Microsoft Office 2007 Home and Student Edition have passed validation.

    You will want to go ahead and uninstall the Office 2003 Small Business Edition.  It should not impact your Office 2007 Home and Student installation...but have your CD handy just in case.  There are a few overlapping applications (Word, Excel, etc), but I believe the 2007 install should have marked the files appropriately.  However...it's always better to be safe vs. sorry. 

    Once you remove Office 2003 Small Business Edition, go to http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en and validate (or try to obtain the 'save to PDF' download again).

    Let me know how this works out!

    Thanks,
    Michelle

    Monday, February 5, 2007 11:39 PM