Why didn't my machine complete validation?
Question
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After updating 2 months ago, I have had issues with the validation of my Windows.
I have troubleshooted but have had no luck in rectifying the issue.
When I attempt to Validate, I receive the following error (0x80080299)...
then went here (http://support.microsoft.com/kb/919868) but that was not helpful as it brought me back to the previously mentioned error.
I ran the diagnostic .... and am unsure what it means and what I need to do.Any help would be welcome and very much appreciated.
Thank you
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-MJT4H-QP628-J8CJ6 (CAN WE OMIT THIS, PLEASE?)
Windows Product Key Hash: o3anZQa2i6Mt8ZVvFifGDJIJ+p0=
Windows Product ID: 55274-006-0301944-22945
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {D42E42A2-1F6F-4156-B2E5-06BC9481E7EF}
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: Yes
Version: 1.7.18.1
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-469-80070002Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details:
Answers
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Sirri,
Please try the solution previously posted by Darin Smith of Microsoft----the problem that he was responding to was very similar to the problem you posted. Post back to tell us if it worked for you.
This is an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ is missing) or msxml3.dll is missing/corrupt.
To fix your issue, follow the below steps:
1) Click 'Start' button, then 'Run...'
2) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
(Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:
1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
2) From the files available, download “msxml3.msi”
3) Double click the file and follow the steps to install.
4) After the install is complete, click 'Start' button, then 'Run...'
5) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
Thank you,
Darin Smith
MGA Forum Program Manager
--------------------------------------------------------
All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
-
Sirri,
Thank you for following up and letting us know that our suggested fix really did fix the problem!
All replies
-
Sirri,
Please try the solution previously posted by Darin Smith of Microsoft----the problem that he was responding to was very similar to the problem you posted. Post back to tell us if it worked for you.
This is an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ is missing) or msxml3.dll is missing/corrupt.
To fix your issue, follow the below steps:
1) Click 'Start' button, then 'Run...'
2) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
(Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:
1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
2) From the files available, download “msxml3.msi”
3) Double click the file and follow the steps to install.
4) After the install is complete, click 'Start' button, then 'Run...'
5) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
Thank you,
Darin Smith
MGA Forum Program Manager
--------------------------------------------------------
All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
-
Sirri,
Thank you for following up and letting us know that our suggested fix really did fix the problem!
