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Automatic Subscription Renewal RRS feed

  • Question

  • On my monthly report it stated that my subscription will be expiring and my settings are set to automatically renew. I do not want to renew though and I can't find where to disable this. How do I disable the automaitic renewal?

    Friday, April 25, 2008 10:42 AM

Answers

  • To cancel automatic renewal if your credit card is on file, (you can't be billed, if the credit card is not on file...) please contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are billed for renewal, contact support to cancel the account and obtain a refund. Then reinstall and activate with a new LiveID and a retail key, which will never be automatically renewed.

     

    -steve

    Friday, April 25, 2008 2:59 PM
    Moderator

All replies

  • To cancel automatic renewal if your credit card is on file, (you can't be billed, if the credit card is not on file...) please contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are billed for renewal, contact support to cancel the account and obtain a refund. Then reinstall and activate with a new LiveID and a retail key, which will never be automatically renewed.

     

    -steve

    Friday, April 25, 2008 2:59 PM
    Moderator
  • I am running Onecare on my three home computers using one of them as the hub. I get renewal notices on all three computers. Am I goign to be billed for a year's worth of Onecare for each computer? They really should have somethign addressign this concern in the renewal notice itself. I have in the past experienced mistakes like this with automated billing. Is tehre somethign I need to do before the renewals go through?

    TM
    Saturday, June 21, 2008 3:04 PM
  •  theophagous monkey wrote:
    I am running Onecare on my three home computers using one of them as the hub. I get renewal notices on all three computers. Am I goign to be billed for a year's worth of Onecare for each computer? They really should have somethign addressign this concern in the renewal notice itself. I have in the past experienced mistakes like this with automated billing. Is tehre somethign I need to do before the renewals go through?

    TM

    All PCs will display the warning, but you only have a single subscription to be renewed. If your credit card/payment information is current at http://billing.microsoft.com, you don't need to do anything at all.

    -steve

    Monday, June 23, 2008 7:12 PM
    Moderator