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WGA Validation Problems RRS feed

  • Question

  • I have problem in windows xp professional validations, even though I have original license it keep showing popup on taskbar with star symbol. Please help me out to solve this issue. here is the WGA report.


    Diagnostic Report (1.9.0006.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid Product Key

    Validation Code: 8

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-Y4PTM-KVRG8-VX6WT

    Windows Product Key Hash: cuwoI1CNrylA7AbI3L7JEc5CxxE=

    Windows Product ID: 55274-640-8817103-23029

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: {36EBE70E-24BA-4B55-B6DC-979743FA985B}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 8

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Allowed

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Allowed

    Allow scripting of Internet Explorer Webbrowser control: Allowed

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{36EBE70E-24BA-4B55-B6DC-979743FA985B}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VX6WT</PKey><PID>55274-640-8817103-23029</PID><PIDType>1</PIDType><SID>S-1-5-21-1202660629-1647877149-839522115</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7800 Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786F1 v01.04</Version><SMBIOSVersion major="2" minor="5"/><Date>20070718000000.000000+000</Date></BIOS><HWID>0F5230070184C06B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arabian Standard Time(GMT+04:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData>              <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>7811305CA98133C</Val><Hash>blnRf5JY3w0uN8kM8j0TMHvh/Nk=</Hash><Pid>89451-414-6464976-66985</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 5C19:Compaq Computer Corporation|117BC:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|A0D8:Compaq Computer Corporation|117E3:Compaq Computer Corporation|117E3:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|A0D8:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

    Sunday, May 24, 2009 12:17 PM

Answers

  • Good Morning Kiran Abu Dhabi,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Professional Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 26, 2009 4:38 PM
    Tuesday, May 26, 2009 4:38 PM
  • Kiran,

    I have analyzed your product key again and still I receive the same results. This key is a "Keygen'd" key. The Windows XP Professional Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).  

    Has your computer been turned in for any hardware repairs which may have required them to physically reformat your computer? If so maybe this was done with non-genuine software. Also have you contacted the Partner Program and inquired about this situation?  If not I would recommend for you to contact them and give them the product key you used to install Windows on.


    Hopefully this will provide you with more information.


    Take care

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 12:39 AM
    Thursday, May 28, 2009 12:39 AM

All replies

  • This appers to be a volume licence you are using, correct?
    • Proposed as answer by rishabh9977 Sunday, May 31, 2009 6:56 AM
    Sunday, May 24, 2009 11:34 PM
  • Hello Kiran Abu Dhabi,

    Your HP/Compaq computer durrently has a nongenuine installation of XP Pro on it.  Please see the snippet below:

    WGA Data-->

    Validation Status: Invalid Product Key

    Validation Code: 8

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-Y4PTM-KVRG8-VX6WT

    Windows Product Key Hash: cuwoI1CNrylA7AbI3L7JEc5CxxE=

    Windows Product ID: 55274-640-8817103-23029

    Windows Product ID Type: 1

    Windows License Type: Volume


    Your computer's installation of Windows XP Pro is a nongenuine installation becuase it is a Volume Licening installation installed with an Invalid (a made-up) Product Key.

    Your best option IMHO would be to back up and offlord your data and then use the Recovery Solution provided with the computer by its manufacturer to put the original genuine installation of Windows back onto the computer.  recovery solutions are usually either Recovery Discs used to reinstall the Operating System, or are hidden partitions on the hard disk drive that store the information and execuable that erases the hard disk drive and puts it back to "out of the box" condition.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, May 25, 2009 4:30 AM
  • Thanks for your replay, I have purchased HP desktop with DOS and windows XP Pro. OEM version. My operating system did not come with manufacturer. My system was updated successfully till I installed microsoft genuine advantage setup. After i installed this setup it starts showing the massege.

    Please help me....


    Tuesday, May 26, 2009 10:54 AM
  • Good Morning Kiran Abu Dhabi,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Professional Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 26, 2009 4:38 PM
    Tuesday, May 26, 2009 4:38 PM
  • Hello stephen,

    Thanks for your replay and useful information about WGA. I will explain my case in details. please advice me to solve my issue.

    One year ago i have purchased HP desktop with DOS, windows xp Professional with sp2 and office 2007 from Microsoft Gold partner. I have recieved windows xp and office 2007 original keys with microsoft logo. Windows xp, coper colored disc with a sticker(key) pasted on the back of package. I have installed my self this operating system in the desktop and i activated this through internet. from last two months it keep asking to purchase origanal windows xp. Really I surpriced, even though i have original software it asking to purchase again.!

    Please give me more support to solve this issue.

    Waiting for your replay....

    Thanks

    Kiran
    Wednesday, May 27, 2009 8:29 AM
  • Kiran,

    I have analyzed your product key again and still I receive the same results. This key is a "Keygen'd" key. The Windows XP Professional Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).  

    Has your computer been turned in for any hardware repairs which may have required them to physically reformat your computer? If so maybe this was done with non-genuine software. Also have you contacted the Partner Program and inquired about this situation?  If not I would recommend for you to contact them and give them the product key you used to install Windows on.


    Hopefully this will provide you with more information.


    Take care

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 12:39 AM
    Thursday, May 28, 2009 12:39 AM