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E-mail to queue creates duplicate queue elements RRS feed

  • Question

  • For a client we have set up a queue that handles all e-mails sent to one specific e-mail address, i.e. info@customer.com. In general, this works fine, but we are now experiencing duplicate queue elements being created by the same e-mail. The same e-mail is listed numerous times in different queue elements in the queue. Until now there are 3 different e-mails that should have created 3 separate queue elements, that now has created 226 queue elements all together. The common denominators for the 3 e-mails are that they are all sent from internal resources (users in the CRM system) and they create a queue element every 10 minutes. They are using e-mail router to distribute e-mails in their CRM solution.
    • Edited by BeateCS Wednesday, November 13, 2013 3:04 PM
    Wednesday, November 13, 2013 3:02 PM

All replies

  • I am not able to find the reason for this happening. Is there anyone who has any knowledge they can share on this topic?

    We have done the following to try to fix the problem:

    - restarted the Email router service
    - disabled/enabled the profile in the Email router
    - deleted the e-mails in question from the POP3 mailbox
    - deleted an re-created the queue in CRM and re-loaded in E-mail router and restarted the service again

    Any other ideas?

    • Edited by BeateCS Thursday, November 21, 2013 3:10 PM
    Tuesday, November 19, 2013 11:05 AM