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Why can"t Live "Onecare" locate my exteral harddrive for backup?

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I've back up previous files on an external hard drive, but "Onecare" can not find the backup. I have no problem finding it myself by simply going to "my computer" and clicking " K drive" How do I get "Onecare" to recognize the backup? This is very disconcerting having a backup device that can"t find the backup files. "OneCare" is getting to be high maintenance. Also I do not want to back videos or on look express . How do I go about this? My email is:craigriglin@gmail.com
- Moved by Whosane002 Tuesday, January 5, 2010 10:49 AM (From:MSDN, TechNet, and Expression Profile Feedback)
- Moved by Stephen BootsMVP, Moderator Tuesday, January 5, 2010 1:21 PM backup question (From:Windows Live OneCare General)
Saturday, January 2, 2010 8:13 PM

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Not sure why you posted to the forum you went to instead of going through OneCare Help to find this forum, but...

See this post for how to reset the backup plan - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/5f18a60d-add4-4ff2-87cf-021db7e81917

It would appear that OneCare backed up to the drive when it was identified with a different drive letter or was connected to a different USB port.

If that fails to resolve the problem, contact support.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, January 5, 2010 1:21 PM
Tuesday, January 5, 2010 1:21 PM

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