locked
Office XP validation failed RRS feed

  • Question

  • Was trying to download an update but Office XP validation failed with following message:

     
     
    [0x80180101]
    Microsoft Office XP Small Business:
    Validation Incomplete: Office Must Be Activated
     

    The validation process could not be completed because your copy of Microsoft Office has not been activated

    This copy has been activated since 2003 when this Dell laptop was purchased with this copy of Office XP. Previous validations for security updates have been successful. If I try to run Product Activation again it says product is already activated.

    Microsoft Genuine Advantage Diagnostic Report attached

     

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: cbfe99fa-b1d1-4fbd-9742-9ca4d40ad0c7
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~2\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>cbfe99fa-b1d1-4fbd-9742-9ca4d40ad0c7</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3640992880-4195261079-2326314431</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 4150                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20030515000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>CD5E3707018400E2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell INSPIRON I4150</model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>9C48F18EEC5EF7E</Val><Hash>KnGDM4Z2mXr9k9guVVXRJI1w4Do=</Hash><Pid>54188-OEM-1792925-32831</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, January 11, 2007 12:18 AM

Answers

  • 1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (or your favorite Office application) and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Note:  Make sure you have the 25-character product key for Microsoft Office available.

     

    Does this work for you? Please let me know ASAP!

     

    Thanks,

    -phil

    Tuesday, January 16, 2007 6:18 AM

All replies

  • Cannot activate OEM edition more than once in Office XP: http://support.microsoft.com/kb/300273/
    Saturday, January 13, 2007 12:27 AM
  • 1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (or your favorite Office application) and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Note:  Make sure you have the 25-character product key for Microsoft Office available.

     

    Does this work for you? Please let me know ASAP!

     

    Thanks,

    -phil

    Tuesday, January 16, 2007 6:18 AM
  • Phil-

    I was having the exact same problem.  I don't know about igb999, but the information you provided worked perfectly for me.

    Thank you so much!!!  

     

    Elf

    Thursday, January 25, 2007 11:17 AM