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Validation problems (go figure) RRS feed

  • Question

  • A couple weeks ago I bought Windows XP Pro from an ebay seller. I have most of the necessary docs except for the fact that this was an internet transaction, so retailer information is void.

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    Windows XP Professional with Service Pack 2 included.

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    Yes it says "OEM Software". However it's brand new. Packaging was on it and everything

    3.  Or, does it have the computer manufacturer's name in black lettering?

    No it does not.

    4.  DO NOT post the Product Key.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QR7C9-P2TGR-HGBB3
    Windows Product Key Hash: iCBpdNgu4ALUbewIYW44JVehspk=
    Windows Product ID: 55274-640-7669851-23914
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {55A7763F-8E99-4431-8132-887AD9AB1039}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-459-8004100e_025D1FF3-262-8004100e_025D1FF3-170-8004100e_025D1FF3-171-1_025D1FF3-179-2
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_FCEE394C-459-8004100e_025D1FF3-262-8004100e_025D1FF3-170-8004100e_025D1FF3-171-1_025D1FF3-179-2

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: F:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{55A7763F-8E99-4431-8132-887AD9AB1039}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HGBB3</PKey><PID>55274-640-7669851-23914</PID><PIDType>1</PIDType><SID>S-1-5-21-1757981266-1960408961-725345543</SID><SYSTEM/><BIOS/><HWID>09EF3FAF0184407E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    I paid $90 for this and I don't understand how it cannot be genuine! Please help!
    • Edited by cyangamer Monday, September 15, 2008 9:28 PM
    Monday, September 15, 2008 9:28 PM

Answers

  • cyangamer,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the problem you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The product key is counterfeit and was most likely generated by a product key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.     

    There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update or even a template used with Microsoft Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro  before any further complications occur from being non-genuine. As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    Also please review the Validation Advisor for further guidance. The Validation Advisor can be found here:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the Microsoft Genuine Advantage Diagnostic Tool report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/default.mspx  

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. 

     EBAY Purchase Guide LCA

    http://reviews.ebay.com/Before-You-Buy-Understand-the-Dangers-of-Counterfeit_W0QQugidZ10000000004755497


    Rick, MS

    • Edited by RickImAPC Monday, September 15, 2008 9:57 PM FMT EDT
    • Marked as answer by RickImAPC Monday, September 15, 2008 9:57 PM
    Monday, September 15, 2008 9:56 PM
  • cyangamer,

    I believe the first step in your process would be to contact Paypal if you used Paypal to purchase. Beyond this, I cannot help you further per my limitations.

    Rick, MS
    • Marked as answer by RickImAPC Monday, September 15, 2008 10:57 PM
    Monday, September 15, 2008 10:57 PM

All replies

  • cyangamer,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the problem you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The product key is counterfeit and was most likely generated by a product key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.     

    There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update or even a template used with Microsoft Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro  before any further complications occur from being non-genuine. As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    Also please review the Validation Advisor for further guidance. The Validation Advisor can be found here:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the Microsoft Genuine Advantage Diagnostic Tool report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/default.mspx  

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. 

     EBAY Purchase Guide LCA

    http://reviews.ebay.com/Before-You-Buy-Understand-the-Dangers-of-Counterfeit_W0QQugidZ10000000004755497


    Rick, MS

    • Edited by RickImAPC Monday, September 15, 2008 9:57 PM FMT EDT
    • Marked as answer by RickImAPC Monday, September 15, 2008 9:57 PM
    Monday, September 15, 2008 9:56 PM
  • I paid a hefty amount of money for this. Would I be eligible to receive a genuine version through Counterfeit Reporting?

    Thanks.
    Monday, September 15, 2008 10:41 PM
  • cyangamer,

    I believe the first step in your process would be to contact Paypal if you used Paypal to purchase. Beyond this, I cannot help you further per my limitations.

    Rick, MS
    • Marked as answer by RickImAPC Monday, September 15, 2008 10:57 PM
    Monday, September 15, 2008 10:57 PM
  •  Yes, my problems reveled!!!!!!!!


    Wednesday, September 17, 2008 2:26 PM