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    After formatting my computer and reinstalling Windows XP, I found that I couldn't connect to the online activation process even though I was browsing the net at the time but thankfully I managed to get around this with a phone call activation.

    However, my problem is still there as now I can't download any files from the Microsoft web page. I am attempting to download Windows Installer 3.1 but after clicking 'continue' to complete the validation process and download the file, it takes me to an error page saying that my time and date are not set correctly. The time and date were set correctly however but I  decided to change it by a few minutes just to see if that would kick the system into gear, however no such luck.

    Can someone please explain to me how to fix this problem and why this is a problem in the first place as I don't see how it could possibly matter whether the time and date are set correctly as I don't see how that could prove if my copy of Windows XP is legitimate or not.

                                                                                        Thankyou for your time.
    Wednesday, May 30, 2007 6:33 AM

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    G_len89,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Note:  If the "Resolve" button on the Windows tab is NOT grayed out, that means the Utility found problems with your installation of Windows that it may be able to repair on its own.  Please click the "Resolve" button and follow any displayed instructions.

     

    Some cryptographic functions used within Windows XP rely on the synchronization of time, date, and time zone with Microsoft servers in order to function properly.  It would seem that this function within your installation of XP may not be working properly, which will hopefully show up on the report generated by the utility above.

    Wednesday, May 30, 2007 2:16 PM
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    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Clock sync error
    Detailed Status: N/A
    Windows Product Key: ***
    Windows Product Key Hash: ***
    Windows Product ID: 76477-OEM-2159594-77392
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 01b466eb-9846-4881-a6f4-78ff3bc47ac9
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 63BB5E84-821-80004005_BB5C1257-47-80004005_BB5C1257-52-80040207_78155E4D-218-80040207
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>01b466eb-9846-4881-a6f4-78ff3bc47ac9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-XRFJY</PKey><PID>76477-OEM-2159594-77392</PID><PIDType>3</PIDType><SID>S-1-5-21-1220945662-2111687655-839522115</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="3"/><Date>20050204000000.000000+000</Date></BIOS><HWID>270B3AEF0184407D</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    My Copy of Windows is XP Home OEM Software.

    As you can see I have a clock sync error even though I have set my times to Australian (+9:30 Adelaide GMT) and are being displayed correctly on my screen.

    Thursday, May 31, 2007 6:52 AM
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    After making this post I got an error "The system cannot find the specified file." and left me with a blank page. After attempting to repost the information I got the same error but checked the thread and found that the posts had made it through but I have since cleared that out.
    Thursday, May 31, 2007 7:02 AM
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    Please go to http://www.microsoft.com/Genuine/diag and click the “Start Diagnostic" button. The next screen will check a number of setting on your computer needed for the validation process to be successful. If any of the settings are detected as incorrect, click the "Resolve" button and you will be provided with step by step instructions on how to resolve the issue. Once done, re-try the check and if all passes, then click the “Validate Windows” button. Once done, you should be able to download any updates available.

     

    Thank you,
    Stephen Holm
    WGA Forum Manager

    Friday, June 1, 2007 9:55 PM
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    Been there, done that, doesn't do anything.

    One thing I noticed in the Date an Time Properties is that when I click the Internet Time tab and try and update the time through either of the two servers, I can't connect to them. Is it possible that my firewall has blocked their connections?
    Saturday, June 2, 2007 2:57 AM
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    G_len89,

     

    That's what I'm thinking.  This error code 80004005 which is displayed in the last line of the first section of the report normally indicates a failure of some component on the computer as it tries to communicate with Microsoft servers.

     

    Please make the necessary adjustments in your firewall program (or, less desireably, temporarily disable it) and try again.

    Saturday, June 2, 2007 8:00 PM
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    I just tried disabling both AVG firewall and Windows firewall and found no improvement in the situation. I'm left with 2 things I can think of, one being a software conflict (Although I highly doubt it as I could use it before formatting with lots of corrupted files.) and the other being a corrupt Windows install. In either case I'll probably have to format again unless a solution or workaround is brought up.
    Sunday, June 3, 2007 3:10 AM
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    G_len89,

     

    At this point, before you "blow up" your system and start over, you may want to submit a request for free email tech support at this link  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

    Sunday, June 3, 2007 11:17 AM

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    G_len89,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Note:  If the "Resolve" button on the Windows tab is NOT grayed out, that means the Utility found problems with your installation of Windows that it may be able to repair on its own.  Please click the "Resolve" button and follow any displayed instructions.

     

    Some cryptographic functions used within Windows XP rely on the synchronization of time, date, and time zone with Microsoft servers in order to function properly.  It would seem that this function within your installation of XP may not be working properly, which will hopefully show up on the report generated by the utility above.

    Wednesday, May 30, 2007 2:16 PM
  • Question
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    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Clock sync error
    Detailed Status: N/A
    Windows Product Key: ***
    Windows Product Key Hash: ***
    Windows Product ID: 76477-OEM-2159594-77392
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 01b466eb-9846-4881-a6f4-78ff3bc47ac9
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 63BB5E84-821-80004005_BB5C1257-47-80004005_BB5C1257-52-80040207_78155E4D-218-80040207
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>01b466eb-9846-4881-a6f4-78ff3bc47ac9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-XRFJY</PKey><PID>76477-OEM-2159594-77392</PID><PIDType>3</PIDType><SID>S-1-5-21-1220945662-2111687655-839522115</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="3"/><Date>20050204000000.000000+000</Date></BIOS><HWID>270B3AEF0184407D</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    My Copy of Windows is XP Home OEM Software.

    As you can see I have a clock sync error even though I have set my times to Australian (+9:30 Adelaide GMT) and are being displayed correctly on my screen.

    Thursday, May 31, 2007 6:52 AM
  • Question
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    After making this post I got an error "The system cannot find the specified file." and left me with a blank page. After attempting to repost the information I got the same error but checked the thread and found that the posts had made it through but I have since cleared that out.
    Thursday, May 31, 2007 7:02 AM
  • Question
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    Please go to http://www.microsoft.com/Genuine/diag and click the “Start Diagnostic" button. The next screen will check a number of setting on your computer needed for the validation process to be successful. If any of the settings are detected as incorrect, click the "Resolve" button and you will be provided with step by step instructions on how to resolve the issue. Once done, re-try the check and if all passes, then click the “Validate Windows” button. Once done, you should be able to download any updates available.

     

    Thank you,
    Stephen Holm
    WGA Forum Manager

    Friday, June 1, 2007 9:55 PM
  • Question
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    Been there, done that, doesn't do anything.

    One thing I noticed in the Date an Time Properties is that when I click the Internet Time tab and try and update the time through either of the two servers, I can't connect to them. Is it possible that my firewall has blocked their connections?
    Saturday, June 2, 2007 2:57 AM
  • Question
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    G_len89,

     

    That's what I'm thinking.  This error code 80004005 which is displayed in the last line of the first section of the report normally indicates a failure of some component on the computer as it tries to communicate with Microsoft servers.

     

    Please make the necessary adjustments in your firewall program (or, less desireably, temporarily disable it) and try again.

    Saturday, June 2, 2007 8:00 PM
  • Question
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    I just tried disabling both AVG firewall and Windows firewall and found no improvement in the situation. I'm left with 2 things I can think of, one being a software conflict (Although I highly doubt it as I could use it before formatting with lots of corrupted files.) and the other being a corrupt Windows install. In either case I'll probably have to format again unless a solution or workaround is brought up.
    Sunday, June 3, 2007 3:10 AM
  • Question
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    G_len89,

     

    At this point, before you "blow up" your system and start over, you may want to submit a request for free email tech support at this link  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

    Sunday, June 3, 2007 11:17 AM