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Email Router error 404 when testing Forward Mailbox RRS feed

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    Hello all. I have CRM 2011 in a server with Email Router installed on it. I also have Exchange Server 2010.

    When I test the Forward Mailbox, I get this error: Incoming Status: Failure - The remote Microsoft Exchange e-mail server returned the error "(404) Not Found". This user or queue does not have a mailbox. Create a mailbox and try again. The request failed with HTTP status 404: Not Found. 

    And in the Event Viewer, this is getting logged on:

    #26090 - An error occurred while opening mailbox CRMMailbox@organization.com.co. Microsoft.Crm.Tools.Email.Providers.EmailException: The remote Microsoft Exchange e-mail server returned the error "(404) Not Found". This user or queue does not have a mailbox. Create a mailbox and try again. ---> System.Net.WebException: The request failed with HTTP status 404: Not Found.
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       at Microsoft.Crm.Tools.Email.Providers.ExchangeServiceBinding.ResolveNames(ResolveNamesType ResolveNames1)
       at Microsoft.Crm.Tools.Email.Providers.ExchangeWSConnector.IsCurrentUser()
       at Microsoft.Crm.Tools.Email.Providers.ExchangeWSConnector.GetService()
       at Microsoft.Crm.Tools.Email.Providers.ExchangeWSConnector.OpenMailbox()
       at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.InitExchangeConnector()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.WrapException(Exception e)
       at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.InitExchangeConnector()
       at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.OpenMailbox()
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()\r\nSystem.Net.WebException: The request failed with HTTP status 404: Not Found.

    This is how I am configuring everything:

    Incoming Profile

    Exchange Web Services URL: https://mailsoe.organization.com.co/EWS/Services.asmx (it's properly validated since certificate, not self-signed, was properly imported and verified writing URL in IE)

    Access Credentials: Other specified - ORG\CRMMailbox (I can access via OWA with this account and this is the Forward Mailbox)

    Outgoing Profile

    Use SSL - Email Server: mailsoe.organizataion.com.co

    Access Credentials: Other specified - ORG\SIAadminCRM (This account has full Exchange admin privileges)

    CRM Dynamics Deployment

    Access Credentials: Other specified - ORG\SIAadminCRM

    Account siaAdminCRM is Local Account on the server and it is also Dynamics CRM 2011 System Administrator.

    Thanks in advance for any help in order to properly test the Forward Mailbox and get rid of error 26090 on Event Viewer.

    Guillermo Taylor F.
    IT Pro & Xbox gamer
    My blog

    Thursday, February 16, 2012 10:38 PM

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    Hi, are you sure you have a mailbox created in the Exchange Server with the email CRMMailbox@organization.com.co ?

    Regards,
    Damian Sinay

    Friday, February 17, 2012 6:45 AM
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    Hello. Yes, I'm sure. I'm attaching an image showing OWA with the CRMMailbox account using it:

    Thanks,

    Guillermo Taylor F.
    IT Pro & Xbox gamer
    My blog

    Friday, February 17, 2012 10:21 AM
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    Try this URL https://mailsoe.organization.com.co/EWS/Exchange.asmx .  I think the other file is the WSDL.

    If this post was helpful please mark it as helpful, if it solved your problem please mark it as answered.
    Visit my Blog: http://matthewchurilla.blogspot.com/

    Tuesday, February 21, 2012 3:36 PM
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    Thanks Matthew. Actually I was able to pass the test but I'm having issues with the Deployment Rule Wizard. It doesn't allow me to deploy any rule and throws a message that says "Failed to access the default store for the user". And then it generates the following:

      <?xml version="1.0" ?>

    - <ArrayOfRequestResult xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

    - <RequestResult>

      <RequestAction>DeployRule</RequestAction>

      <RequestStatus>Failure</RequestStatus>

      <ExceptionInfo>Microsoft.Crm.Tools.ExchangeConnectorDeployment.RuleDeploymentException: Failed to access the default store for the user. ---> System.Runtime.InteropServices.COMException: Failed to access the default store for the user. --- End of inner exception stack trace --- at Microsoft.Crm.Tools.ExchangeConnectorDeployment.RuleDeploymentSession.SendCommand(String command, String exchangeServerName, String exchangeStoreDn, String exchangeSystemDn, String exchangeMailboxDn, String crmEmailAddress, Boolean disabledMode, String exchangeServerLegacyName, String exchangeAdminMailboxDn, Boolean isExchange14, RULE_STATUS& ruleStatus) at Microsoft.Crm.Tools.ExchangeConnectorDeployment.RuleDeploymentRequest.ProcessNext()</ExceptionInfo>

      <DataInfo xsi:type="xsd:string">Path:GC://CN=Consultor 1 Proyectos AIT,OU=Tic,OU=Calle-110,OU=Pacificrubiales-Energy-Usuarios,DC=pre,DC=net;homeMDB:CN=DB-110-004,CN=Databases,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=PACIFIC RUBIALES ENERGY,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=pre,DC=net;sAMAccountName:c1proyectos;CN:Consultor 1 Proyectos AIT;legacyExchangeDN:/o=PACIFIC RUBIALES ENERGY/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Consultor 1 Proyectos AIT;msExchHomeServerName:/o=PACIFIC RUBIALES ENERGY/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=BOGSMB110P12003;</DataInfo>

      </RequestResult>

      </ArrayOfRequestResult>

    With no futher message in the Event Logs whatsoever...

    I have another thread with this going on, so if you can help or assist, thanks much!

    Bye,

    Guillermo Taylor F.
    IT Pro & Xbox gamer
    My blog

    Tuesday, February 21, 2012 4:39 PM