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2007 Office Pro validated sadly 2007 Home and Student validation failure blocks usage. RRS feed

  • Question

  • When I bought the computer with Vista is came loaded with unwanted software.  One item I discovered today is a trial of Office Home and Student  2007. 

    I installed 2007 Pro a couple of months ago and have been successfully using Outlook, Word and Excel (and they still work).  Today I tried for the first time to use Access and had to once again have the software validated.   

    It seems that the trail software has out lived its trial period.  The return message was that Office Pro passed but since Office Home and Student failed I am being blocked from using Access.

    Uninstalling, cleaning all traces and reinstalling is not only ugly but impossible in that Office Pro is a Launch version which is a onetime down load

    Sunday, May 27, 2007 3:39 AM

Answers

  • Can anyone please tell me how I get an Activiation Product Key? I purchased Office Home and Student 2007.

    It keeps asking for a 25-character Product Key to activate. I have never received an activation Product

    Key.

    What can I do?

     

    Anon14

    Sunday, May 27, 2007 5:28 PM
  • Anonymous 1,

     

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta release versions of Office Suite 2007 or program.

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    Description of the Microsoft Windows registries:  http://support.microsoft.com/kb/256986/

    Please post again if you need further assistance. Thank you and hope your weekend is great.

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, May 29, 2007 9:59 PM
  • Anon14,

     

    Can you tell me more specifics?  Where did you purchase Home and Student 2007? The product key comes on the MS Office product usually on a orange sticker. 

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

    Thank you
    Stephen Holm
    OGA and WGA Forum Manager

    Tuesday, May 29, 2007 10:03 PM

All replies

  • Can anyone please tell me how I get an Activiation Product Key? I purchased Office Home and Student 2007.

    It keeps asking for a 25-character Product Key to activate. I have never received an activation Product

    Key.

    What can I do?

     

    Anon14

    Sunday, May 27, 2007 5:28 PM
  • Anonymous 1,

     

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta release versions of Office Suite 2007 or program.

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    Description of the Microsoft Windows registries:  http://support.microsoft.com/kb/256986/

    Please post again if you need further assistance. Thank you and hope your weekend is great.

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, May 29, 2007 9:59 PM
  • Anon14,

     

    Can you tell me more specifics?  Where did you purchase Home and Student 2007? The product key comes on the MS Office product usually on a orange sticker. 

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

    Thank you
    Stephen Holm
    OGA and WGA Forum Manager

    Tuesday, May 29, 2007 10:03 PM