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windows xp validation RRS feed

  • Question

  • I am 67 years old, live in spain and do not understand computer speak.
    I installed genuine windows xp about 3 years ago. I have since suffered 3 fatal system crashes. The first time I put my system into computer shop on the costa del sol, I lost everything, and the guy said he had to reinstall windows, My pc came back and was usable. Less than a year passed, and the pc was infected by a severe virus, I went to another shop ( the first one had gone out of business) where they cleaned it up, and reinstalled windows,  2 weeks ago, another crash, with a message saying the crash was fatal and did I want to start up in safe mode. It didn't start, so back to another shop where windows was reinstalled. Somewhere in all these visits the installation cd went missing, it didn't seem important at the time, since my system was up I now have no record of the disc number.  Now I have been made aware that my windows installation is invalid. I appreciate that microsoft need to keep on top of pirated versions and take steps to ensure their products are genuine. My question is, what on earth do I do next?
    Sunday, May 3, 2009 9:42 AM

Answers

  • Good Morning Algarrobos,


    Thank you for posting in our WGA Forum today. Do you have a antivirus program currently installed and do you update it regularly? This is so very important because if not you may continue to experience difficulities. You mentioned your disc is now missing over the period of time. Did you at one point give any one of these repair facilities your original software? Next did you purchase the computer from a major manufacturer or did a local shop build the system. 

    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 11, 2009 5:33 PM
    Monday, May 4, 2009 4:52 PM
  • Algarrobos,


    Unfortunately it will be hard to provide further assistance without having the results from the MGA Diagnostic Tool. This tool allows us to analyze what you are experiencing so we may formulate a resolution for you. The first post you said, "Now I have been made aware that my windows installation is invalid". Next you mentioned, "Somewhere in all these visits the installation cd went missing". The only recommendation which I can offer is for you to take advantage of the WGA Kit. You should have been provided with an option to "Get Genuine" @ the time you failed WGA Validation. This will allow you to purchase a retail version of Windows for roughly half of the original cost. You have experienced a few misfortunate situations. Algarrobos unfortunately I do not have any other recommendations @ this point. Please take some time and if you can remember the details I would recommend for you to file a piracy report by visitng http://www.microsoft.com/piracy

    Another option Algarrobos would be to purchase another computer. The existing computer is older and may not run very fast which could have caused some crashes. This is merely speculation as I don't know the system configuration etc but this would be another option for the future.


    Take care and sorry I could not be of further assistance.


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 19, 2009 11:55 PM
    Tuesday, May 19, 2009 11:48 PM

All replies

  • Good Morning Algarrobos,


    Thank you for posting in our WGA Forum today. Do you have a antivirus program currently installed and do you update it regularly? This is so very important because if not you may continue to experience difficulities. You mentioned your disc is now missing over the period of time. Did you at one point give any one of these repair facilities your original software? Next did you purchase the computer from a major manufacturer or did a local shop build the system. 

    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 11, 2009 5:33 PM
    Monday, May 4, 2009 4:52 PM
  • Hi Stephen,
    Yes, I do have a current antivirus program updated regularly.

    Yes, I think that my disc remains with one of the repairers, but not the last one for sure. I would love to point the finger at someone but in all honesty I cant be certain after this time where it went.

    My system was built by a small company in England, about 6 years ago, running on windows 98. It was upgraded before I moved to Spain.

    I am loath to try and problem solve myself using your instructions, as I am not up to it, and at least the system is working at the moment, and I dont want to cause yet another fatal crash.

    This probably doesn't help you very much, but any simple assistance or advice you can give me would be welcome.

    regards, algarrobos

    Tuesday, May 19, 2009 9:03 PM
  • Algarrobos,


    Unfortunately it will be hard to provide further assistance without having the results from the MGA Diagnostic Tool. This tool allows us to analyze what you are experiencing so we may formulate a resolution for you. The first post you said, "Now I have been made aware that my windows installation is invalid". Next you mentioned, "Somewhere in all these visits the installation cd went missing". The only recommendation which I can offer is for you to take advantage of the WGA Kit. You should have been provided with an option to "Get Genuine" @ the time you failed WGA Validation. This will allow you to purchase a retail version of Windows for roughly half of the original cost. You have experienced a few misfortunate situations. Algarrobos unfortunately I do not have any other recommendations @ this point. Please take some time and if you can remember the details I would recommend for you to file a piracy report by visitng http://www.microsoft.com/piracy

    Another option Algarrobos would be to purchase another computer. The existing computer is older and may not run very fast which could have caused some crashes. This is merely speculation as I don't know the system configuration etc but this would be another option for the future.


    Take care and sorry I could not be of further assistance.


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 19, 2009 11:55 PM
    Tuesday, May 19, 2009 11:48 PM