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(another) vista genuine query RRS feed

  • Question

  • hi, bought my 'Genuine Windows Vista(TM) Business with AERO experience in 2007 with my Dell Inspirion 6400 Notebook with no problems until recently when opening word, excel etc ,message stating copy of Office is not Genuine.  I ran a Diagnostic Report - so hope you can help:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-TBYXY-PGGBK-8YYV8

    Windows Product Key Hash: OuyvEzGdnIk3FaZ5+JRpp1bgp5w=

    Windows Product ID: 89576-OEM-7201263-79175

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6002.2.00010100.2.0.006

    ID: {35A8CC8C-988F-4F51-9E6A-EE2BD843C927}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100218-0019

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80004005

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: 114

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{35A8CC8C-988F-4F51-9E6A-EE2BD843C927}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8YYV8</PKey><PID>89576-OEM-7201263-79175</PID><PIDType>8</PIDType><SID>S-1-5-21-1669270597-463134062-2148715829</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>26313507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57426</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, Business edition

    Description: Windows Operating System - Vista, OEM_COA_SLP channel

    Activation ID: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89576-00144-012-679175-02-3081-6002.0000-2112010

    Installation ID: 008103144893614902118431393131498520292162942283074431

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: 8YYV8

    License Status: Licensed

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABQABAAEAAQABAAAAAwABAAEAJJScUVS4WFBy8jZ2jNDqTmQXupDy9IwU0tD23axWKoU=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

     

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name             OEMID Value      OEMTableID Value

      APIC                                    DELL                     M07   

      FACP                                   DELL                     M07   

      HPET                                   DELL                     M07   

      BOOT                                  DELL                     M07   

      MCFG                                  DELL                     M07   

      SLIC                                    DELL                     M07   

      SSDT                                    PmRef                   CpuPm

     

    Friday, July 30, 2010 1:34 PM

Answers

  • Hello Cokes1

    The Microsoft Office Professional Edition 2003 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is the one Microsoft licened to itself for use by it's own employees.  The Key leaked to the internet some time ago and Microsoft has since blocked it from further use.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,


    Darin MS
    Friday, July 30, 2010 7:03 PM

All replies

  • "Cokes1" wrote in message news:595773d7-79e0-482f-907c-f222af8bf315...

    hi, bought my 'Genuine Windows Vista(TM) Business with AERO experience in 2007 with my Dell Inspirion 6400 Notebook with no problems until recently when opening word, excel etc ,message stating copy of Office is not Genuine.  I ran a Diagnostic Report - so hope you can help:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-TBYXY-PGGBK-8YYV8

    Windows Product Key Hash: OuyvEzGdnIk3FaZ5+JRpp1bgp5w=

    Windows Product ID: 89576-OEM-7201263-79175

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6002.2.00010100.2.0.006

     

     

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

     


    You may have bought your machine from Dell - but you didn't get the current version of Office from them!
    You are using a Key for Office 2003 Professional that once belonged to MS itself - until it was leaked to the internet and they blocked it.
    If you have a legitimate copy of Office, then use that after uninstalling the current version.
    If this is the only version you have, then whoever you bought it from is guilty of piracy - and probably guilty of a number of other offences as well. You need to check back and see who you bought it from, and try and claim a refund. You can also use the links on the Notification to get to MS's site where you can purchase a Get Genuine Kit - or buy a legal version of Office from a reputable store.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 30, 2010 3:18 PM
  • Hello Cokes1

    The Microsoft Office Professional Edition 2003 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is the one Microsoft licened to itself for use by it's own employees.  The Key leaked to the internet some time ago and Microsoft has since blocked it from further use.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,


    Darin MS
    Friday, July 30, 2010 7:03 PM
  • thanks darin. 

    the 3 causes you list above dont apply as:

    1.  i bought the notebook/software at the same time via a large Australian telecommunication company (called Telstra) so am confidant that it was sold to me 'legally'

    2 & 3.  Fortunatley for me, I have never had to have my notebook repaired - either professionally or by a friend. No one else has access to my notebook.

    So it is perplexing.  I still have the Dell Operating System DVD for Windows Vista, so perhaps I should uninstall the software and then reinstal using the DVD? Again the DVD was provided with the 'package' by Telstra, so it would be legal. 

    thank you. Appreciate your time
    Cokes1

     

    Sunday, August 1, 2010 6:06 AM
  • "Cokes1" wrote in message news:ccf6e2ab-6116-4baa-90a3-1338152ce82d...

    thanks darin. 

    the 3 causes you list above dont apply as:

    1.  i bought the notebook/software at the same time via a large Australian telecommunication company (called Telstra) so am confidant that it was sold to me 'legally'

    2 & 3.  Fortunatley for me, I have never had to have my notebook repaired - either professionally or by a friend. No one else has access to my notebook.

    So it is perplexing.  I still have the Dell Operating System DVD for Windows Vista, so perhaps I should uninstall the software and then reinstal using the DVD? Again the DVD was provided with the 'package' by Telstra, so it would be legal. 

    thank you. Appreciate your time
    Cokes1

     


    From what I can see, Telstra do not themselves sell either computers or software - did you buy them from someone on the 'Trading Post'?
    If so, then it's highly likely that you were sold counterfeits, as it seems to operate on a similar business model to eBay - i.e. the vendors are responsible for everything, and Telstra just rake in the commissions  for doing very little, and almost certainly don't pre-check either the vendors or the items on sale.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 1, 2010 8:26 AM
  • Apologies, made an error - not bought via Telstra.  Have sought assistance from Dell Support to confirm what they provided me, as i still have the Dell invoice which lists all items (hardware and software) i purchased so am hoping they can shed light on the matter. thanks again
    Monday, August 2, 2010 10:46 AM
  • "Cokes1" wrote in message news:9ca25218-d308-46b1-825d-911ade94b8bf...
    Apologies, made an error - not bought via Telstra.  Have sought assistance from Dell Support to confirm what they provided me, as i still have the Dell invoice which lists all items (hardware and software) i purchased so am hoping they can shed light on the matter. thanks again

    What does the invoice say about the Office software provided? - usually, it will only be a trial version, and you have to purchase an extra Office disk/license as well.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 2, 2010 11:09 AM
  • invoice states, 'Microsoft(R) Works 8.5 (Does not include Microsoft(R) Office 2003/2007 Software'.  I have been corresponding with Dell via email, but they have recommended i speak directly (via phone) to a tech support specialist as they are best to advise me on these matters.  I am yet to do so - difficult when i work during the day and so dont have access to my notebook.
    Thursday, August 5, 2010 12:21 PM
  • "Cokes1" wrote in message news:3b7d9327-55e8-4b08-80f4-1cfec5564506...
    invoice states, 'Microsoft(R) Works 8.5 (Does not include Microsoft(R) Office 2003/2007 Software'.  I have been corresponding with Dell via email, but they have recommended i speak directly (via phone) to a tech support specialist as they are best to advise me on these matters.  I am yet to do so - difficult when i work during the day and so dont have access to my notebook.

    There's the be-all and end-all of it then - you should have a license for Works, but not for Office, unless you purchased Office separately, either from Dell, or from a third party.
    The Works License is always in the packaging AFAIK - certainly it was, in a Dell I installed as part of a Christmas present back in 2005.
    Works includes no true Office products - although Works Suite (which appears not to be involved here) contains Office Word (XP version, IIRC, for Works suite 8 and higher).
     
    How you came by a counterfeit Office Pro 2003 install is a whole different question - and I suspect that Dell will take the view that it's not their problem, since they didn't supply it (and I would agree with them on that).
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 5, 2010 9:39 PM