I am working on a custom data map and need help with searchability of a manually assigned Serial Number

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  Each license of my product is given a 5 digit serial number that is attached to end user (contact).  There is also a User ID # attached to each license that is for internal referrence and doesnt need to be searchable I need to be able to look up the serial number to find contact person, his/her contact info, parent customer, and an expiration date that is associated with each serial number.  Furthermore, on the account end of things, I need to be able to see all contacts within a client org with this serial and expiration information available.  Some users have multiple licenses.  Many client orgs have multiple licenses.  I have played with the import settings and custom displays within both account and contact modes without finding the magical combination.  Has anyone been through something like this before?

  Friday, July 1, 2011 9:02 PM