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Still failing, even though entered original serial number... RRS feed

  • Question

  • Hey There,

     

    Been trying to get validated for weeks.  This is the orginal computer that I bought from BEST BUY in PASADENA, CA.  The only time it has been worked on was at that same Best Buy when the hard drive crashed a few years back.  Evidently they put a different version of XP on my computer, even though I supplied them with all the back-up discs, etc., that came with my package.

     

    Btw, why aren't major computer store, like Best Buy, required to use VALID software when they are charging me an arm and a leg to install it??

     

    Tried going through the re-entering of the codes (I have the original software that came with the computer and the serial numbers, etc...), but saying those don't match my system??  It's (the serial number) stuck right on the outside of my computer, so I am certain it is the correct number.

     

    Anyway, have the original disks, but if I reinstall XP, I lose everything currently on my harddrive, right??  Also saying now my version of Office is bogus... Just want this fixed so I can get some work done!

     

    Thanks,

    Jaine

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JMMDK-X8T8M-77YVM
    Windows Product Key Hash: II2uxEJqOMnOa1Ur91VkolrIS6Q=
    Windows Product ID: 55274-648-6388802-23548
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F8B706C7-3FF2-4C12-B3C4-F51A17E3D03C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8B706C7-3FF2-4C12-B3C4-F51A17E3D03C}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-77YVM</PKey><PID>55274-648-6388802-23548</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-261478967-725345543</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Presario</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686Y2 v2.06</Version><SMBIOSVersion major="2" minor="3"/><Date>20011203000000.000000+000</Date></BIOS><HWID>EBEC30CF0184C06E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17257</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, October 23, 2007 11:42 PM

Answers

  •  

    Hi JaineJones,

     

      When they installed the diffrent version of XP, they installed XP Pro. I assume that you originally had XP Home installed. So now you are trying to enter an XP Home key into an XP Pro install. This will not work.

     

      Yes, if you use the Windows Restore CD to reinstall the XP Home version, the Product Key stuck to the side of the computer should work.  And yes, All information on the computer will be deleted during re-install (be sure to Backup your important data before reinstall) 

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, October 24, 2007 12:18 AM
  • Hello Janie,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP  product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a  key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the following product key  JMMDK-X8T8M-77YVM.  Below could be the possible scenario you experienced.   

               

         Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update which required WGA validation.  Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Unfortunately this sounds like what has happened to you Janie Sad

     

          This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional  before any further complications occur from being non-genuine.

    Please review http://www.microsoft.com/genuine which will explain more details. Also review http://www.microsoft.com/resources/howtotell/.  Next you will see a piracy link: http://www.microsoft.com/piracy/ . Please open this link and you will find see another link in the upper right corner to file a piracy report. Filing piracy reports are encouraged as it will help thwart piracy for other valued customers and will help you currently.  

     

    We are sure this has been a total surprise.  Please visit the retailer where the system was purchased then repaired and let them know the operating system is a counterfeit copy.  Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx This information along with a copy of the diagnostic report so you may show them proof for the VLK status. Print copies off of the report and you may show them what has happened.  Request they reimburse you and/or install your version of Windows which was originally supplied by yourself.  

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

     

    Thank you Janie,

     

    Stephen  Holm, MS

    WGA Forum Manager

     

     

    Wednesday, October 24, 2007 8:27 PM
  • Janie,

     

    Answering your question, "if I reinstall XP, I lose everything currently on my harddrive, right?? Yes all information will be lost if you re-install the operating system without first BACKING UP your data. Do you have an external hard drive, internal CD or DVD Burner? This would provide you with a capability to back up all your data and either burn it for safe keeping or relocate the data to the removable hard drive. I would like to provide you with information for Setting up Windows XP. Please look @ the following website: 

    http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx . This may help you resolve all your concerns. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, October 24, 2007 8:53 PM

All replies

  •  

    Hi JaineJones,

     

      When they installed the diffrent version of XP, they installed XP Pro. I assume that you originally had XP Home installed. So now you are trying to enter an XP Home key into an XP Pro install. This will not work.

     

      Yes, if you use the Windows Restore CD to reinstall the XP Home version, the Product Key stuck to the side of the computer should work.  And yes, All information on the computer will be deleted during re-install (be sure to Backup your important data before reinstall) 

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, October 24, 2007 12:18 AM
  • Hello Janie,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP  product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a  key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the following product key  JMMDK-X8T8M-77YVM.  Below could be the possible scenario you experienced.   

               

         Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update which required WGA validation.  Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Unfortunately this sounds like what has happened to you Janie Sad

     

          This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional  before any further complications occur from being non-genuine.

    Please review http://www.microsoft.com/genuine which will explain more details. Also review http://www.microsoft.com/resources/howtotell/.  Next you will see a piracy link: http://www.microsoft.com/piracy/ . Please open this link and you will find see another link in the upper right corner to file a piracy report. Filing piracy reports are encouraged as it will help thwart piracy for other valued customers and will help you currently.  

     

    We are sure this has been a total surprise.  Please visit the retailer where the system was purchased then repaired and let them know the operating system is a counterfeit copy.  Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx This information along with a copy of the diagnostic report so you may show them proof for the VLK status. Print copies off of the report and you may show them what has happened.  Request they reimburse you and/or install your version of Windows which was originally supplied by yourself.  

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

     

    Thank you Janie,

     

    Stephen  Holm, MS

    WGA Forum Manager

     

     

    Wednesday, October 24, 2007 8:27 PM
  • Janie,

     

    Answering your question, "if I reinstall XP, I lose everything currently on my harddrive, right?? Yes all information will be lost if you re-install the operating system without first BACKING UP your data. Do you have an external hard drive, internal CD or DVD Burner? This would provide you with a capability to back up all your data and either burn it for safe keeping or relocate the data to the removable hard drive. I would like to provide you with information for Setting up Windows XP. Please look @ the following website: 

    http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx . This may help you resolve all your concerns. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, October 24, 2007 8:53 PM
  • i HAVE HAD TO REINSTALL MY XP HOME AND ALL i HAVE HAD TO DO IS CALL IN THE PHONE ACTIVATION NUMBER AND THEY GIVE ME A ACTIVATION NUMBER FREE OF CHARGE.

     

    Thursday, February 14, 2008 6:35 PM
  • Hello,

    I had the same thing happen to me. My laptop wouldn't start up so I sent it PC outlet to have a look see. Since my OS was pre-installed they ended up installing XP Pro and Rebooting my laptop Sad . Long story short, I don't have my original CD anymore and PC Outlet said they don't either Sad . I paid for the reboot but its not even genuine! Sad Is there anything i possibly could do to solve this problem that does not involve spending more money.

    Thanks for the help,

    JustJordan

    edit: I don't know if this will help but here is my MGA info

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HM64M-6GJRK-8K83T
    Windows Product Key Hash: zG14BddWJSi9s2Jj0qZDc21SAXo=
    Windows Product ID: 55274-648-5295662-23773
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {64F106E3-3D08-44B8-93DD-4313DDBC0B24}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{64F106E3-3D08-44B8-93DD-4313DDBC0B24}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8K83T</PKey><PID>55274-648-5295662-23773</PID><PIDType>1</PIDType><SID>S-1-5-21-1746409850-206902624-2866685399</SID><SYSTEM><Manufacturer>Hewlett-Packard        </Manufacturer><Model>Presario 2500 (DM758A)   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KF_KH.F.13</Version><SMBIOSVersion major="2" minor="3"/><Date>20030829000000.000000+000</Date></BIOS><HWID>466E3707018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>West Pacific Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>PC</name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{20110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>C666EE124A5500</Val><Hash>3m/MlOk/njNwuVysaz2HyZ75Jj0=</Hash><Pid>82503-640-0010382-57825</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Monday, February 18, 2008 10:14 AM
  • Hello JustJordan,

     

    Since you paid the shop to have your computer repaired and the OS reinstalled I would take it back there and have them reinstall Windows using your product key and have them validate it (and show you) at http://www.microsoft.com/genuine/, otherwise you will need to contact your computer manufacturer to obtain a replacement recovery disk.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Monday, February 18, 2008 9:32 PM