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  • Question

  • Had a trial version -liked it- expired by a couple days  so I decided to suscribe- I followed everything I think -recieved a copy of my purchase info -Went to open everything up to see that everything was working- got a message I need to suscribe, or if I was a member already then enter passwords- Well it went downhill from there- Thinking I would recieve a message with my password on my email-0- Went to reset password etc. Lets just say the frustration continues-

    So as a measure of last resort- I try to look for a support number where im talking to a real person to guide me through or reset or something>Well so far the only easy part for me was their taking of my money.

    Sunday, April 6, 2008 1:45 AM

Answers

  • Ed, sorry to read of your problem. If you received a confirmation of purchase, you did everything fine, but I believe that something prevented the subscription credentials from being returned to OneCare on the PC.

    When you activate OneCare to start your subscription, it first requires you to sign in with a LiveID and then provides the opportunity to enter a retail key or purchase online. Once you've completed the entry and submission of the key and payment information, your subscription is created and the subscription credentials are downloaded back to your copy of OneCare. These credentials are refreshed periodically, too. If something is blocking the receipt of the credentials, activation is not complete and your PC will remain in trial mode. Make sure that there are no other security programs running, including Parental Controls, which should be disabled at activation. Other security programs - firewalls, real time spyware protection and anti-virus need to be completely removed in order to use OneCare.

     

    If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare

    • Verify that you have a clear Internet connection - no other security programs running.
    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

     

     

    Sunday, April 6, 2008 1:31 PM
    Moderator

All replies

  • Try downloading this program.  It is meant to reset a trial version so you can activate a new one.  It also works to remove an account if you decide to get a new account rather than use an old one halway through the process (I did so it would be an email I actually check) or probably if you type in the account wrong.   I don't know if it will help but .... 

     

    http://download.microsoft.com/download/f/7/5/f759f03c-cee7-4e3d-978c-0d56b9a8533b/RemoveMachine.exe

     

    Click run and let it install.  When it has finished open onceare and click activate.  Good luck.   Not sure what I am giving the fix for is the problem you have but it sounds like it might be.   I am not a a technician or anything.  I agree a number to talk to a real person is badly needed.

     

     

     

    Sunday, April 6, 2008 4:05 AM
  • Ed, sorry to read of your problem. If you received a confirmation of purchase, you did everything fine, but I believe that something prevented the subscription credentials from being returned to OneCare on the PC.

    When you activate OneCare to start your subscription, it first requires you to sign in with a LiveID and then provides the opportunity to enter a retail key or purchase online. Once you've completed the entry and submission of the key and payment information, your subscription is created and the subscription credentials are downloaded back to your copy of OneCare. These credentials are refreshed periodically, too. If something is blocking the receipt of the credentials, activation is not complete and your PC will remain in trial mode. Make sure that there are no other security programs running, including Parental Controls, which should be disabled at activation. Other security programs - firewalls, real time spyware protection and anti-virus need to be completely removed in order to use OneCare.

     

    If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare

    • Verify that you have a clear Internet connection - no other security programs running.
    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

     

     

    Sunday, April 6, 2008 1:31 PM
    Moderator