Answered by:
Win 7 suddenly "Not Genuine"

Question
-
I bought Win 7 installed on an OEM computer in the UK and have run it fine for 6+ months. Now all of a sudden I get "This copy is not genuine" near the tray.
I ran the Win Genuine Adv diagnostic tool and here is what it gives me...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FT628-6JVKQ-HF7XT
Windows Product Key Hash: hHzjbvPtMzDEcRcSmMor9cs3UDg=
Windows Product ID: 00359-OEM-8802055-55970
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {EAE19824-B4A2-4C18-8AEF-30D0DCFF5C3B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Robert\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EAE19824-B4A2-4C18-8AEF-30D0DCFF5C3B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HF7XT</PKey><PID>00359-OEM-8802055-55970</PID><PIDType>3</PIDType><SID>S-1-5-21-1825534830-3985549011-1424112137</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7636</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.9</Version><SMBIOSVersion major="2" minor="6"/><Date>20100914000000.000000+000</Date></BIOS><HWID>55B83607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-020-555970-02-2057-7600.0000-1152010
Installation ID: 019832351161248245624285310304985312472455731642250111
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HF7XT
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 18/02/2011 01:45:39
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:28:2010 22:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: RgAAAAQABgABAAIAAgADAAAAAgABAAEA6GGstVuADHdONBU/RNg+JICWQsbiXwZPuIEkQ6Y+3oh39mI9wHx6I5bgS792Vg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 7636MS A7636100
FACP 7636MS A7636100
HPET 7636MS OEMHPET
MCFG 7636MS OEMMCFG
OEMB 7636MS A7636100
SSDT DpgPmm CpuPm
I do have the original DVD so I could install, but I would appreciate a suggestion
Thanks
Rob
Friday, February 18, 2011 1:50 AM
Answers
-
Hi Rob,
Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:
A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate.
To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, February 21, 2011 10:30 PM
Friday, February 18, 2011 11:09 PM
All replies
-
Hi Rob,
Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:
A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate.
To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, February 21, 2011 10:30 PM
Friday, February 18, 2011 11:09 PM -
Thanks, very helpful.Sunday, February 19, 2012 8:19 PM
-
This thread is almst exactly a year old! -
Please tell me that you fixed it at the time? :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, February 19, 2012 8:44 PMModerator -
I don't turn my computer on very often.
Actually the problem fixed itself with a Windows Update & I forgot I'd posted a Q here. I returned to post a different Q and noticed my manners were a little remiss!
Cheers
Rob
Sunday, February 19, 2012 10:10 PM -
LOL!
Thanks for responding - I didn't really expect it :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, February 19, 2012 10:20 PMModerator