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I have always the same warning banner RRS feed

  • Question

  • I have a genuine version of Windows XP but I have this  strange banner. I valdated my version, I tried to update the WGA with  the file "WindowsXP-KB905474-ENU-x86" without any results.
    Here is my diagnosis:
    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W
    Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=
    Windows Product ID: 76412-OEM-2111907-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: MBV7HC4
    ID: c030fbb6-e818-4816-b702-77710e728e01
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 259 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c030fbb6-e818-4816-b702-77710e728e01</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76412-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-4181829369-4026860958-1699109103</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A60</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.90</Version><SMBIOSVersion major="2" minor="3"/><Date>20050304000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>06863207018400CC</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Greenwich(GMT+00:00)</TimeZone></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55500</Pid></Product><Product GUID="{9011040C-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73958-640-0000106-57229</Pid></Product></Products></Office></Software></GenuineResults> 

    Please help me!!
    Sunday, July 30, 2006 8:27 PM

Answers

  • What is the SR? I'll look into it personally :)

     

    -phil

    Monday, July 31, 2006 10:40 PM
  • It is SRZ060731002766 (in French). Thank you very much.
    Tuesday, August 1, 2006 7:38 AM

All replies

  • Can you go to www.microsoft.com/genuine and revalidate? Reboot your computer after this is done. Let us know if this fixes the issue.

    Can you provide a detailed description of the "strange banner"?

    Sunday, July 30, 2006 8:45 PM
    Moderator
  • Thank you, I revalidated and rebooted but I have always a startup banner saying that my Windows version isn't genuine and that I'm perhaps a victim of a counterfeit. Is there an other solution?
    Sunday, July 30, 2006 9:47 PM
  •  

    Please follow this simple troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Sunday, July 30, 2006 9:57 PM
    Moderator
  • It's exactely what I did, I posted the diagnostic report above.
    Sunday, July 30, 2006 10:04 PM
  • OK, try this: Please download and install this WGA update:

    http://download.microsoft.com/download/5/3/3/533a40be-936b-4267-b043-2f04233a78a6/WindowsXP-KB905474-ENU-x86.exe

    Then re-boot Windows. Does this solve the problem?

    Sunday, July 30, 2006 10:20 PM
    Moderator
  • As I told above this didn't help.
    Sunday, July 30, 2006 10:43 PM
  • Has your copy of Windows XP been installed on a different computer previously?
    Sunday, July 30, 2006 10:54 PM
    Moderator
  • No. But I reformatted my computer 3 or 4 times using the restore DVD provided with the computer.
    Monday, July 31, 2006 8:33 AM
  • Try repairing the registry entries for the .DLL files used by activation.

    Go to Start >Run and enter the following text in the dialog box: regsvr32.exe regwizc.dll and hit Enter. Then do it again with the following text: regsvr32.exe licdll.dll and hit Enter.  Afterward, restart your computer.

    Monday, July 31, 2006 11:46 AM
    Moderator
  • The issue seems to lie with the "unknown" signature that is coming up more commonly now. The "unknown" signature denotes a problem with detecting digital signatures.

     

    Can you try these steps?

     

    http://support.microsoft.com/Default.aspx?kbid=813442

     

    -phil

    Monday, July 31, 2006 5:57 PM

  • Sorry I tried the solutions proposed by both of you but it didn't help.
    Monday, July 31, 2006 8:00 PM
  • Daryou:

     

    Please reboot to safe mode. Then go to c:\windows\system32 and locate "Legitcheckcontrol.dll" - can you right click and hit properties. Then go to security tab and ensure ALL users have the read ability on this file?

     

    -phil

    Monday, July 31, 2006 8:45 PM
  • Yes Phil, all  the users have the read ability
    Monday, July 31, 2006 10:12 PM
  • Daryou:

     

    Hm, interesting! It looks like some registry changes may be necessary to properly enable the Cryptographic settings. I would recommend submitting a technical WGA support request at http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&. You can get more intimate support there regarding the registry changes that may be required.

     

    -phil liu

    Monday, July 31, 2006 10:25 PM
  • I submitted a request. Thank you for your help.
    Monday, July 31, 2006 10:39 PM
  • What is the SR? I'll look into it personally :)

     

    -phil

    Monday, July 31, 2006 10:40 PM
  • It is SRZ060731002766 (in French). Thank you very much.
    Tuesday, August 1, 2006 7:38 AM